- 8 years ago
- Wedding: April 2011
This morning, I my first appointment at a potential venue. It was horrible. The catering manager wasn’t in, the general manager pawned us off on someone else, and we didn’t even step foot inside the actual banquet room. I didn’t expect rockstar treatment, but I received NO treatment.
I guess these people seriously don’t want our money?
When I got home, I sent an email to the woman who arranged the appointment at the inn/golf club’s parent company. Do you think I appropriately expressed my feelings?
I wanted to write to you to express my extreme disappointment in my meeting at the Inn at Eagle Mountain and Eagle Mountain Golf Club this morning.
I thought I made it clear that I was coming to the inn and golf club to view it as a potential wedding venue. When my fiancee, parents and I arrived, (EMPLOYEE’S NAME) wasn’t even aware we wanted to see anything other than the rooms at the inn. He didn’t spend any time with us and couldn’t answer any questions. We were handed off to another employee, who couldn’t even answer simple questions about reserving blocks of rooms at the inn.
The catering manager wasn’t in, and the person at the golf club who was asked to show us the actual venue was the waitress who was plenty busy doing her actual job. We left without even stepping foot inside the pavilion, and we have no plans to return. If the venue can’t even get it together to give us a site tour, why would I trust one of the most important days of my life to them?
Eagle Mountain was my first venue meeting because it was one of our very top choices. My parents are Fountain Hills residents who were very pleased with the idea of the venue but so disgusted with the lack of organizations, and one of my bridesmaids is a former Inn at Eagle Mountain employee who is still in the Phoenix hospitality business and was shocked by the way I was treated.
If a bride comes in with the expectations of spending tens of thousands of dollars of her wedding and bringing at least 60-75 people booking rooms at the inn — which I told an employee — I can’t imagine why the employees would be unwilling to even attempt to earn their business. Out of the wedding venues in Fountain Hills, it looks like Firerock Country Club, Sunridge Country Club, Copperwynd Resort or the Radisson at Fort McDowell will be hosting my wedding.
I will not recommend Eagle Mountain in the future to any brides, and I highly recommend you have a discussion with employees about the appropriate way to treat potential clients.