- 4 years ago
- Wedding: August 2014
We took possession of a brand new condo on the first of June with glue-down cork flooring throughout the entry way, living/dining rooms and kitchen.
Yesterday our roommate accidentally knocked 1/4 of a bottle of water off the coffee table and onto the cork floor. We immediately cleaned it up and the water was on the floor for less than 30 seconds. I know how finnicky cork can be so I was very thorough with drying. Despite this, less than 10 minutes later the floor was swollen and bubbling and it looks awful. I notified the builder and they’re giving me a boohoo too bad so sad response and will not reply to inquiries regarding why they would install cork like this in a kitchen or entry way where moisture is bound to be present. I asked a few times as well if the floor needed to be sealed to keep water from entering through the board seams. I was told on many occasions that it comes pre-sealed from the factory and no additional maintenance was required. I was also told not to wet mop and to only use a barely damp mop which is what I’ve done and have not had issues there.
I also looked around the kitchen and despite having a rug covering 90% of the floor area there, there are bubbles where single drops of water have touched the floor. Our roommate has a husky who occassionally drools a drop or two of saliva (not pools of saliva like say a boxer might do), and the flooring is damaged there too.
Just wondering what you bees would expect from this, and if this would be acceptable for a new home for you, and maybe who you might get to listen to you if the builder refused. I did my research on cork before purchasing, and it is supposed to be water resistant. Not waterproof, I know – but it should be able to take an accidental spill for more than half a minute without total ruin ESPECIALLY when installed at the front door and kitchen.
Where am I supposed to do dishes? Drink, cook, eat? The bedrooms and bathrooms, because they have carpet and lino?! I’m sure there is reasonable expectation of durability, and this isn’t reasonable in my books.
The manufacturer warranty doesn’t cover water damage, which I’d understand if I flooded the place with my mop and bucket, or left the water running while I went out for dinner, but this was literally 30 seconds or less. I am anticipating the builder will also hide behind the “water damage” clause and will weasel out of fixing this under their “comprehensive” 1-year builder warranty.
FYI – the cork came standard and there was no option to change it to different flooring during the build. We were not warned that cork is extremely sensitive to any amount of moisture, and of course it was advertised as “premium cork flooring”
Thanks for your thoughts, advice, suggestions, opinions, or whatever it may be, bees. Just getting my ammo ready for a war of sorts here.