Found a band of my dreams – afraid to buy it in that store :(

posted 2 years ago in Rings
Post # 2
Member
2390 posts
Buzzing bee
  • Wedding: July 2015

I have my e-ring from kays got it resized and my ring is totally fine. You should get a lifetime warranty on it though from the store. Depending on the cost of the ring can be costly but worth it. The jewlery inspection was free but you have to come inevery 6 months to get it done. I say if you love the ring get it otherwise you are going to compare every other ring to the one you love. Kays is a big chain jewlery store who isn’t perfect but not everyone has a bad experience with it. I didn’t. If you don’t want to buy it at Kays check out Belden Jewlers. They are pretty much the same company.

Soldering rings is a bad idea. Don’t do it.  

  • This reply was modified 1 year, 10 months ago by  Bored6.
Post # 4
Member
2182 posts
Buzzing bee

If you purchase a ring from Kay’s be prepared to have to come in every 6 months for an inspection. The diamond bond they give you covers the loss of diamonds and/or will replace chipped or fractured diamonds, but ONLY if your warranty is in good standing from keeping up with the 6 months inspection cycle (which must be documented in writing by a Kay’s associate–a cleaning does not count).

The lifetime metal work warranty (or Extended Service Plan) offered is optional and you purchase this at the point of sale if interested. It covers resizing, retipping of prongs, rhodium and resetting of stones if they fall out (the labor associated with the repair). 

Kay’s can be great for some people and nightmarish for others. I generally avoid chains personally b/c most of the jewelry is manufactured in China and the quality is not worth the price. Shopping local/independent/Ebay vintage and small business is my preference. Good luck!

Post # 5
Member
2390 posts
Buzzing bee
  • Wedding: July 2015

You do realize that bad things can happen to your ring at any jewelery store and not just at Kay’s right? The reason why you hear more about the Kay’s complaint is because it is a big chain company. Like I said I got my ring resized and got it back in the time frame they said it would take about a week or so not long at all. Some Kay stores are better than others.

I don’t understand why someone would want to ruin their perfectly good expensive rings by soldering them together. If you really don’t want to purchse the enhancer ring from Kay’s than look elsewhere.

Post # 7
Member
919 posts
Busy bee
  • Wedding: December 2014

galephys:  like PP said you can have bad experiences anywhere. My ring and enhancer are both from Kay’s. We have never had a bad experience and they know us well now.. Plus it is really no big deal going in once every six months for an inspection because you have the whole month to do it. I say go for it!!! 🙂 They actually have my Ering currently because it is getting soldered for the wedding in a few weeks. Soldering is NOT a bad idea with an enhancer it only makes sense.. This way the ring wont spin and it is not like you will wear it alone! I say go for it!!! My ring has a Leo diamond so they actually have to check the diamond number every six months when it is checked to match with my paperwork. I would definitely not worry and go with it if you love it!!!

Post # 8
Member
2022 posts
Buzzing bee
  • Wedding: May 1995

Jared and Kay are  actually owned  by the same parent company. Also if you’re going to be wearing 3 rings together you may want to try them on all together before you do any sizing as three together is thicker and therefore often it requires you to go up a quarter to half size. 

Post # 11
Member
2782 posts
Sugar bee
  • Wedding: November 2013

galephys:  I personally don’t like Kays- but I don’t really like any larger chain store.  My band game from Helzberg’s though- it was exactly what I was looking for.  I could have gone the custom route, but would have paid so much more for it.  

You say you’ve heard of them stealing gold while resizing– unfortunately, I have never had ANY jeweler give me back scrap gap after resizing, and I have been to quite a few jewelers- both local and chain.  

Post # 12
Member
1437 posts
Bumble bee
  • Wedding: June 2014

I would talk to one of the salespeople about your concerns for if your engagement ring got lost. I imagine there’s some way to get it insured for while it’s in the mail.

Another idea, and I’m not sure how ethical this is, is you could get the ring, take it to a local jeweler to make a replica, and then return it.

Post # 13
Member
2182 posts
Buzzing bee

galephys:  Kay sends their repairs to Jared’s repair shop.

Post # 14
Member
3280 posts
Sugar bee
  • Wedding: June 2014

I got my ring from Kays and it’s been great. I’ve had it resized and it came in early with no problems. I take it in every six months any way because they clean it and I want to make sure no stones are loose. They found a loose stone on the pave band once and sent it to be fixed and again came in early no problems. With the large volume of rings they deal with of course a few people will have issues but it seems the majority are just fine. 

Post # 15
Member
2390 posts
Buzzing bee
  • Wedding: July 2015

Some little advice if you do decide to purchase your band at Kay’s subscribe to the newsletter on the kays website and you will get $25 off $99 or something like that. For some reason I keep forgetting to do that for my e-ring purchase and wedding band purchase. 

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