(Closed) Found a dress at David’s Bridal but the negativity towards them turns me off…

posted 7 years ago in Dress
Post # 3
Member
6394 posts
Bee Keeper
  • Wedding: September 2011

When I was shopping for my dress, DB was the first place I went. They’re usually really fast, they’re good quality as far as I can tell, and they have a huge selection of dresses in a huge number of sizes. The negative part is that sometimes you really do get extremely awful customer service. I wouldn’t have been at all ashamed to say my dress came from DB if I were you, because tons of gorgeous dresses come from there. Don’t let it bother you, and go buy the dress of your dreams :).

Post # 4
Member
2190 posts
Buzzing bee
  • Wedding: June 2011

I totally get what you are saying. My first dress was from davids bridal, it must have been the lighting in there because when I brought it home I was so disappointed. I was also bummed that I didn’t look at any other bridal shops. I would look around, and come back to the vera wang dress. Honestly, I have seen a lot of BEAUTIFUL dresses from davids bridal…mine was not one of those dresses. If you absolutely LOVE it I’d say go for it, but to make sure look around first.

 

Post # 5
Member
8354 posts
Bumble Beekeeper
  • Wedding: March 2011

I don’t particularly care for DB either, and I did refuse to go there when I was trying on gowns; however, if I hadn’t found my gown where I did, I may have gone their just to see. I think the service and alterations department are the most negative points. Also, some of their gowns are poor quality, but not all. I have seen some really nice gowns on the bee that have been purchased and/or tried on from/at DB, so with that being said, I think that experiences vary by location, so if I were you, since you love the gown, I would give the one in your area a try. You can always walk out, if you feel uncomfortable.

Post # 6
Member
7779 posts
Bumble Beekeeper

Honestly, I refused to purchase there due to bad customer service and poor quality. That being said, I havent seen the Vera collection so I cannot vouch for what kind of quality they are.

If its the dress you love, who cares? You are the only one who has to love it.

Post # 7
Member
261 posts
Helper bee
  • Wedding: April 2011

If you’ve found THE dress & you’re happy with their service, then go for it & get that dress!! I wouldn’t pass it up just because they have some dodgy reviews (although I’m in Australia & we don’t have David’s Bridal here, so I can’t really comment on their quality, etc) Isn’t DB the only place that stocks Vera Wang White?

Post # 8
Member
1399 posts
Bumble bee
  • Wedding: May 2011

It is mostly the customer service and alterations that get the most flack. DB dresses can be really pretty! And for the price it’s amazing what you can get. It is the “wal mart” of dress shops but only because they have so many in stock and that their price point is low. Some brides feel like if their dress isn’t over $1k then its not good enough. But I was very impressed with DB’s dresses when I tried them on. They aren’t going to have the inner corset that Maggie has, or the luxurious fabrics of other designers, but if you like their dress then buy it!

Post # 9
Member
677 posts
Busy bee
  • Wedding: October 2011

I bought my dress from David’s and it’s perfect for me. Bride pressure is even worse than “standard” peer pressure – don’t bow to anyone. Buy what you love.

Post # 10
Member
1326 posts
Bumble bee
  • Wedding: October 2011 - Tre Bella, Mesa, AZ

I actually had a really good experience with them. I think the whole “bad customer service” thing really does depend on what sales rep you get. Mine was nothing but helpful, sweet and overly attentive, but I was definitely glad I didn’t have any of the other sales reps. The alteration team was a little weird (argued with each other over who was right on how to alter the dress), but ultimately they did an awesome job, and I can’t beat the price.

Overall, if you WANT to get it there, and are trying to convince yourself, I made a thread for people who loved their DB dress, and a ton of girls did. I think it’s fine if you love the dress and it’s a great price. Don’t feel bad about it. 🙂

Post # 11
Member
6825 posts
Busy Beekeeper
  • Wedding: June 2011

Honestly I feel that way to about DB, I went there for my first stop for looking for my dress. I did find a couple that were maybes.  But shopped around some more and found a different one that I really liked and ended up purchasing.

However all my bridesmaid dresses are from there.  I agree their customer service is rather lacking. But it seems like it is a hit or miss with them.

Post # 12
Member
6893 posts
Busy Beekeeper
  • Wedding: March 2012

If you love the dress, get it. You get a lot of mixed reviews on David’s because it’s hit or miss. I got my dress there, I had a fantastic person helping me, and the price was right. I’m not using their alterations because of price; I can get it done cheaper somewhere else. But I *love* my dress and intend to point out that it’s gorgeous AND from DB.

I get the idea that David’s is the “bridal WalMart” but guess what? I found my dress and you very well might have found your dress there. The flak they get might have *something* to do with the fact that they process a large volume of brides. Wouldn’t that mean that there is a higher likelihood of some bad experiences? Just wanted to point that out.

Post # 13
Member
1909 posts
Buzzing bee
  • Wedding: October 2011

Dear yassim, I have to agree with @aprilsixteenth and @Serya. Does the dress make you happy? Can you not stop thinking about it? Did it make you sad to leave it at the store? I have to think that the designer and the store matter less than how the dress makes you feel.

You are aware of the reputation of DB, but it sounds like your experience was positive. I felt the same way about not wanting to go to DB. I sucked it up and cheated on my dress with one of the new DB Vera’s! The staff couldn’t have been nicer, and the alterations manager took the time to explain hemming the skirt 3 times just so I completely understood. Good luck, I hope you get the dress of your dreams 🙂

Post # 14
Member
767 posts
Busy bee
  • Wedding: November 2011

People who have issues with DB dresses are going to be the same people who will probably have issues if you don’t wear designer jeans.  It had a bad rep for being affordable and a little more “warehousey” than other stores.  I will say that I didn’t get the BEST service at DB but I didn’t get the worst either.  My worst experience was in small boutiques and from the owner herself!  I think it comes down to what’s important to you.  Does being in a designer dress and having a sales personal drool over you and help dress you is your thing then do that.  If not, DB is a great place to get your dress too!  Also, when it comes to quality does quality REALLY matter if you’re only wearing something fro 8 hrs.  Its not like the sweater or winter coat you want to wear for a few years, so as long as it doesn’t look cheap and its not going to fall apart at the seams on your wedding day (which of course its not) does it really matter.  I doubt a lot of people are going to pat you down and stroke your dress to test the quality of your dress.  

Post # 15
Member
2906 posts
Sugar bee
  • Wedding: July 2011

Don’t worry. It’s like we all bad mouth Target and Wal Mart, but then we find stuff there that we love and we’re super proud of ourselves for finding a good deal. It’s the same. Love it? BUY IT!

Post # 16
Member
2190 posts
Buzzing bee
  • Wedding: June 2011

 

@AmberAustin:Totally agree with you. I also had TERRIBLE customer service at little bridal boutique’s that I went to (two of them actually). They were similar to used car sales men…but worse. Of course the manager, the owner and the bratty teen receptionist made my experience awful. I bought my second dress at a small, expensive boutique and I kind of regret going there (I love my dress now but I have also seen so many beautiful DB gowns that I never saw when I was there my first time around).


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