- 3 years ago
- Wedding: August 2013
I was super excited to have a photobooth at our wedding. We thought it would be fun addtion and something our guests would enjoy having as their favor/souvenir from our wedding. We chose fox photolounge bec the “booth” was spacious (can fit 4 people, but believe me, it can fit more than 4!), and the price was very reasonable (they gave us a military discount). they were very flexible regarding our requests, i.e., instead of 2 copies per strip, they agreed to up to 5 copies per strip- one for us and one each for everyone in the picture (if 4 or more). Everything was ready to go. Or so we thought…
The day of the wedding, they came 2 hours before the reception to set up, which is a huge plus. This should’ve been key for what happened after. For some reason, although the guy arrived 2 hours prior, we found out that the printer is failing to print ONLY at the start of the reception, or rather with the first guests that tried the photobooth. For the whole 4hours, the printer wasn’t working. Luckily for us, our guests still used it, with the promise that they’ll get the prints later. Also, we did leave a balance and tip, but the attendant gave it back to us, which is fair on his part.
The next day, my husband gave Jim Fox a call. He was gracious enough to refund us what we paid for, make the album, give us duplicates, and the USB. He said that everything that should have happened the night of the wedding, would happen. To us that meant that whatever we agreed upon would be honored, i.e., album, usb, 2 duplicates if 2 people are in the photo, 4 duplicates for photos that have 4 or more individuals.
We got everything yesterday. The quality of the pictures is excellent. However, we only got a duplicate for each photostrip, meaning, if there are 2 or more individuals in the pic, we would need to print it on our own if we want to give each one a copy. I asked Jim Fox if he can reprint us copies, he said once he downloaded and printed he can’t reprint anymore. Also not all photos were printed–my cousins told me their pics aren’t there when they know they used it.
Sadly, I would not recommend. Please use another photobooth company.