Post # 1
Long story short… I ordered programs from a shop on Etsy. Communication was excellent during order process. Once paid for, communication has been sporadic. It’s been almost 2 months and I still don’t have the complete program template for approval. After many emails in which I received no response, she finally sent a portion of the program last week for me to view. I have emailed her twice in last week to know when I would get them…still no response! Wedding is in 4 weeks!!!!
Post # 3
@DayDay: Oh man. Did you pay using PayPal? They have a pretty straight forward dispute policy. Did she give a timeframe for when the final proof would be available? Are you just having her design or is she printing as well?
I would email her again saying you are getting very nervous and you need a final proof this week. If she hasn’t sent by Friday, I would then tell her I was going to report her to etsy/paypal on Monday if I did not have the final proof.
If you paid her to print them also, I would seriously start looking for someone else asap. You don’t have time for her to drag her feet about printing too!
Post # 4
@MexiPino: it is a 3-layered program. I have already paid her to design, print, and assemble them. I was told before I ordered that production time is 3 weeks and I ordered 2 months ago! Her Etsy shop site states they are very busy and are completing orders according to event date. I have emailed her twice in the last 5 days asking when to expect them and she has not responded.
Post # 5
@DayDay: What type of program are you looking for? Id make a Plan B just in case.
Post # 6
I agree to talk to Paypal and Etsy. That is NOT okay! Give the person a critical rating too so that future buyers are aware. Hopefully everything works out!