Frustrated with quality of work….RANT

posted 3 years ago in Rings
Post # 3
Member
1298 posts
Bumble bee
  • Wedding: November 2012

@lavenderstone:  Oh wow. That’s crazy that they would call a 1.5 mm difference an ‘aesthetic issue’.  Whatever happened to ‘the customer is always right?’ 

Glad they are finally fixing it for you.

Post # 4
Member
141 posts
Blushing bee
  • Wedding: September 2014

@lavenderstone:  You have every right to be upset!  Rant away as far as I’m concerned!  I would be absolutely ropeable.  I can’t understand why they wouldn’t realise your two rings should be the same width too!!  Argh.  That would drive me nuts.

Post # 5
Member
536 posts
Busy bee

That is so odd.  Why would they do that? Do you think they shaved the extra gold off and kept it??  Shady.

Post # 7
Member
1662 posts
Bumble bee
  • Wedding: October 2013

@lavenderstone:  WTF!!!!!!

I’d be ticked too. I think it’s actually a good thing it broke so quickly, you were able to show them that you were unequivocally correct! The thing that makes me that maddest is that they wouldn’t admit that it was a PROBLEM that was THEIR fault. 

They should now repair it to its original specifications. If they don’t, just ask to speak to a supervisor and keep moving up the chain until you get what you want. Eventually someone will want to fix such an obvious flaw to make you a satisfied customer. 

Internet hugs for you. 

Post # 8
Member
3614 posts
Sugar bee
  • Wedding: February 2009

When you resize a ring, the process is to cut, solder, and then polish, so they are usually thinner where sized than the rest if the shank.  That is normal, but it should be negligible.  They are clarly not very skilled at sizing for this to happen.  I would be livid.

Post # 10
Member
409 posts
Helper bee
  • Wedding: November 2014

You are definitely not crazy and I would not have left the store until they agreed to fix it! 

You should have mentioned to the lady that when people. Buy rings or get them custom made they specifically order certain measurements, so for them to alter your specifications without your consent is down right legal, almost like giving you a new ring, not the one you ordered. Demand your rights! 

Post # 12
Member
409 posts
Helper bee
  • Wedding: November 2014

@lavenderstone:  gosh, sorry my previous post was full of grammatical errors lol. I meant illegal! 

Sometimes it is hard, and some sales people are very skilled in getting their way. It’s a good idea to take your husband if you feel you may not be able to stand up for yourself. Good luck! Please update us on what happens. 

Post # 15
Member
409 posts
Helper bee
  • Wedding: November 2014

@lavenderstone:  wow, that’s unbelievable! I can’t believe they still didn’t mend it the second time! I’m glad you got it fixed now and all is well 🙂  never go back there again! 

Leave a comment


Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors