Post # 1
My fiancé is from Omaha, NE and when it came time for him to pick an engagement ring he chose to go through a local store in Omaha that uses Stuller. He bought a diamond and chose a beautiful ring from Stuller and everything was perfect. We were so happy with the craftsmanship of Stuller and the reasonable prices.
When it came time to buy my 1.5 ct. eternity wedding band there was no question we were going with Stuller. Because we live in San Francisco, CA and we were buying the Jewelry from Omaha we decided to purchase the wedding band well in advance. We are getting married on August 9, 2014 and we purchased our wedding band in January. My fiancé’s mother brought the ring out with her to San Francisco when she came for a visit and I excitedly tried on the ring only to find that it was huge. My fiancé had ordered the ring in a size seven, and upon measuring the ring we found that it was seven and a half. We contacted the storeand told them about the sizing problem. We were told that Stuller was very unhappy and that they were going to charge us $100 to resize it. After much push back the ring was supposedly exchanged and we waited for the new ring with no charge (thank god).
A couple months ago we received the new ring and it still didn’t fit well. My fiancé and I found it to be strange that my engagement ring fit like a glove, however my eternity band, that was supposed to be the same size, didn’t fit. We got caught up in wedding planning and didn’t really think much about it.
Our wedding is fast approaching, and this past weekend I tried on my wedding band again and was surprised at how big it was. My fiancé suggested I take the ring to a jewelry store and have it measured. I went to the jewelry store and was told that my ring was a seven and a quarter. Finally! It made sense as to why my ring was so big. We let the store know and we were told that too much time had passed and that Stuller had notified them that they wouldn’t be fixing the ring again.
It has been our impression that Stuller has been nothing but unapologetic and rude about two mistakes that were made by their company. I believe that it doesn’t matter when this ring was purchased if your company messed up the sizing on the ring; it should be resolved. I find it very frustrating to feel that we are payng $1800 for a ring and Stuller is unwilling to stand behind their luxury product and make sure it was created correctly and well.
Post # 2
- Wedding: March 2014 - A castle!
Sorry this happened to you, but you should have addressed this issue ASAP after it was supposed to have been “fixed.” Most places only gaurantee 30 days, so it sounds like you were well outside that window. FWIW, I’m a size 7 and I got my engagement ring in a 7 but the wedding band in a 7.25 because it sits further down on my finger and also my e-ring helps to keep it in place. I don’t think the difference between a 7 and 7.25 is huge, I think you can learn to live with it. Otherwise, you should have contacted them immediately when you got it back and it still didn’t fit. I don’t really blame them for not wanting to help you, no offense.
Post # 3
I second PP, why didn’t you address the problem when you noticed it?
Post # 4
I’m sorry, this sounds frustrating. But really, a quarter of a ring size shouldn’t make a big difference one way or another. Are you sure it won’t be ok? After all, youwear the engagement ring on top…
Post # 5
are you sure that it wasnt the STORE that placed the order wrong with Stuller? You should try to figure that out because if the store is to blame that could be part of the reason stuller isn’t to keen on repairing it. if it is the stores fault they should absorb the cost and order it in the right size. Also, i agree with PP that 1/4 size shouldn’t make much difference. Knowing the issue you had with it the first time, when it came back i would have made sure to check it again.
Post # 6
Yeah, we should have just checked it earlier. I don’t know why we didn’t. I think I was hoping my fiance would take action and make it all better, but he never did. Bad logic on my part, I was letting my emotions dictate my actions and not my logic. I still think they should stand behind their product. I guess it could be the store, but they are saying it’s not them. I know a seven and a seven and a quarter are not much different, but I think I am more like a 6.5 and we got the seven so it was nice and loose and now the seven and a quarter is just too much.
I think I am just going to live with the ring at this point. If I place it behind my ring it won’t move around too much. Thanks for the advice.
Post # 7
waitinginSF: Is there a reason you couldn’t have sizing beads added to the inside of the band and be done with it? That should solve the problem I would think
Post # 8
waitinginSF: I agree with person above, what about adding sizing beads? that should help!
Post # 9
This is why companies have policies with a time stipulation.
Sorry you did not address it earlier, but that is not the fault of Stuller.
Post # 10
waitinginSF: Typically Stuller does not usually make quarter sizes. The make whole and half sizes. So for them to make a quarter size they would have to make an entirely new model for this and that would result in a custom order (they would have to have been asked specifically for this size) Stuller does NOT allow returns for custom work. Your jewelry store had to have made the mistake, not Stuller. There is not even an option when ordering rings for the quarter size unless you put it in the comments box.
Post # 11
Actually, Stuller does offer quarter sizes. I just ordered my wedding band today in a 7.75 and my Ering is the same. Eternity bands are tricky. With 99.9% of rings size can easily be adjusted, but obviously this isn’t the case with eternity rings. I’m sure that Stuller can make mistakes but the jeweler may have taken it upon themselves to order a slightly larger size thinking you needed it. Either way I hate that you have a bad taste in your mouth with the company. If the mounting would allow it, a couple dots of solder probably would make it more comfortable for you!
Post # 12
This exact same thing happened to me. We ordered a custom wedding band from stuller in a size 6. They sent me a size 7. We’re still waiting to hear back from them. Hopefully they will get it right the second time around.