Frustrated with Stuller

posted 2 years ago in Rings
Post # 2
Member
6887 posts
Busy Beekeeper
  • Wedding: March 2014 - A castle!

Sorry this happened to you, but you should have addressed this issue ASAP after it was supposed to have been “fixed.” Most places only gaurantee 30 days, so it sounds like you were well outside that window. FWIW, I’m a size 7 and I got my engagement ring in a 7 but the wedding band in a 7.25 because it sits further down on my finger and also my e-ring helps to keep it in place. I don’t think the difference between a 7 and 7.25 is huge, I think you can learn to live with it. Otherwise, you should have contacted them immediately when you got it back and it still didn’t fit. I don’t really blame them for not wanting to help you, no offense.

Post # 3
Member
442 posts
Helper bee
  • Wedding: December 2013

I second PP, why didn’t you address the problem when you noticed it?

Post # 4
Member
279 posts
Helper bee

I’m sorry, this sounds frustrating. But really, a quarter of a ring size shouldn’t make a big difference one way or another. Are you sure it won’t be ok? After all, youwear the engagement ring on top…

Post # 5
Member
539 posts
Busy bee
  • Wedding: July 2014

are you sure that it wasnt the STORE that placed the order wrong with Stuller?  You should try to figure that out because if the store is to blame that could be part of the reason stuller isn’t to keen on repairing it. if it is the stores fault they should absorb the cost and order it in the right size.   Also, i agree with PP that 1/4 size shouldn’t make much difference. Knowing the issue you had with it the first time, when it came back i would have made sure to check it again.

Post # 7
Member
30 posts
Newbee

 

waitinginSF:  Is there a reason you couldn’t have sizing beads added to the inside of the band and be done with it?  That should solve the problem I would think

Post # 8
Member
2584 posts
Sugar bee
  • Wedding: April 2006

waitinginSF:  I agree with person above, what about adding sizing beads? that should help! 

Post # 9
Member
3415 posts
Sugar bee
  • Wedding: June 2010

This is why companies have policies with a time stipulation.

Sorry you did not address it earlier, but that is not the fault of Stuller.

Post # 10
Member
764 posts
Busy bee
  • Wedding: January 2014

waitinginSF:  Typically Stuller does not usually make quarter sizes. The make whole and half sizes. So for them to make a quarter size they would have to make an entirely new model for this and that would result in a custom order (they would have to have been asked specifically for this size) Stuller does NOT allow returns for custom work. Your jewelry store had to have made the mistake, not Stuller. There is not even an option when ordering rings for the quarter size unless you put it in the comments box. 

  • This reply was modified 2 years, 5 months ago by  .
Post # 11
Member
8 posts
Newbee

Actually, Stuller does offer quarter sizes. I just ordered my wedding band today in a 7.75 and my Ering is the same. Eternity bands are tricky. With 99.9% of rings size can easily be adjusted, but obviously this isn’t the case with eternity rings. I’m sure that Stuller can make mistakes but the jeweler may have taken it upon themselves to order a slightly larger size thinking you needed it. Either way I hate that you have a bad taste in your mouth with the company. If the mounting would allow it, a couple dots of solder probably would make it more comfortable for you! 

Post # 12
Member
1 posts
Wannabee

This exact same thing happened to me. We ordered a custom wedding band from stuller in a size 6. They sent me a size 7. We’re still waiting to hear back from them. Hopefully they will get it right the second time around.

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