Frustration with Responsiveness (or Lack Thereof)!

posted 3 years ago in Venue
  • poll: If your dream venue is unresponsive (takes 1-2 weeks to reply to emails), would you move on?
    Yes, taking 1-2 weeks to respond is unacceptable! : (12 votes)
    60 %
    Maybe, depends how much I like the place... : (4 votes)
    20 %
    Maybe, I'd give them a few chances before moving on... : (4 votes)
    20 %
    No, it's totally acceptable. People are busy! : (0 votes)
  • Post # 3
    Member
    1195 posts
    Bumble bee
    • Wedding: July 2013

    @cdn_bunny:  That would make me second guess too! I am totally understanding for no response in a few days, but when it approaches a week..totally not ok!  

    Post # 5
    Member
    301 posts
    Helper bee
    • Wedding: May 2014

    The slow response time is problematic and a reasonable cause for concern.  Is the coordinator more responsive on the phone, and, if so, could you communicate by phone rather than email?  I prefer email to phone calls, but the staff at my venue are not great about responding to emails so I just call them.

     

    ETA:  In the time that I was writing my post I saw that you responded that the coordinator is also bad about responding to voicemails.  If you’re set on this venue, then I would just keep calling until you get the coordinator on the phone.

     

    Post # 6
    Member
    11300 posts
    Sugar Beekeeper
    • Wedding: August 2013

    Oh my god, it took my coordinator THREE WEEKS to reply to an email where I asked for a rental price for ONE piece of equipment. When she finally did respond, she ignored my question and just said she’d add it on to our invoice. I quickly responded and said NO, I just wanted the price! (uh, much nicer, though), and it took her another four days to respond with the actual price and me two seconds to respond with a “thanks but no thanks” on that. I get that it’s wedding season, but three weeks? And then to ignore the one thing I asked for?

    Post # 8
    Member
    178 posts
    Blushing bee
    • Wedding: November 2013

    @cdn_bunny:  If you love the venue, then it could be worth it, but definitely expect this to be the case later on in the process!! I would also say to NEVER judge the reviews on any website as full truth- Almost ALL wedding reviews are 5/5- 95% of the time, women love their wedding so much they rate it a 5 just because it was a great wedding- this may not have anything to do with the actual venue, dj, hair stylist, etc. I noticed that when looking at reviews.

     

    Post # 9
    Member
    11300 posts
    Sugar Beekeeper
    • Wedding: August 2013

    @cdn_bunny:  The worst part is, she’s WAY better than the previous lady. TBH, she was really helpful back in January-April, I think she’s just really busy.

    Post # 10
    Member
    778 posts
    Busy bee
    • Wedding: September 2014

    @cdn_bunny:  You’re not being a bridezilla. That’s a BIG red flag. I’d definitely rethink the venue choice. If they are that unresponsive BEFORE securing the booking, they might be a nightmare to deal with on your actual day. People don’t typically get BETTER customer service after a sale is locked in–usually it’s the other way around. 

    By not responding in a timely manner, what she’s saying (without actually saying it) is “we don’t care enough about your business.” 

    Post # 11
    Member
    778 posts
    Busy bee
    • Wedding: September 2014

    @onceinalifetime122113:  Be careful about reviews on sites like projectwedding, weddingwire, etc. The reason those are so positive for everyone is that all a vendor needs to do is “challenge” a bad review, and the bad review is removed. I’ve seen brides on other boards comment a LOT about their honest yet negative reviews being taken down. 

    ALWAYS cross reference those reviews with Yelp or other review sites. 

    Post # 12
    Member
    6000 posts
    Bee Keeper
    • Wedding: October 2013

    Oh my gosh I feel your pain!! I purchased an order for invitations on Etsy and the seller went MIA for 2 weeks!! I was starting to get really nervous because I’m on a tight deadline and I’ve been screwed by two other vendors during my planning process. So I contacted a local designer to help with my invitations and filed a dispute with AMEX. Magically, she repsonds to me the morning after I filed the dispute. Why do I get the feeling she was contacted by AMEX and said “oh shit, I better repsond ASAP”. Too little, too late hun…I want my money back. It’s just not professional to not repsond at all for that length of time. All the while, you’re over here freaking out.

    Are there no other venues you loved? Is there anyone else at the venue you can contact about these sorts of things?

    Post # 15
    Member
    582 posts
    Busy bee
    • Wedding: May 2015

    Personally, I’d take my business elsewhere.  I’ve had a similar expeience with two local venues.  I ended up just crossing them off my list, to me it’s not worth the hassle when there are so many other local venues who will respond within hours (not days/weeks.)

    Post # 16
    Member
    34 posts
    Newbee
    • Wedding: June 2014

    That’s a tough call. The process leading up to the wedding can be so complex, so it could be a sign of things to come if you’re having difficulties with the coordinator this early on. At the same time, if the venue is worth it, then it’s worth it. You’ll have to weigh the pros and cons and decide if the potential frustration in the process is worth it. If it is, then just know that you have to chase her a bit, and call back until you reach her.

    I thought that I had decided on my venue, but after a few conversations with the coordiator and some miscommunication between us, I decided to keep looking. It just felt off to me. The venue we decided on ended up being so much better and my planning process has been relatively smoothe so far. 

     

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