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Ugh, sorry she's taking forever to finish up her end of the deal. If you do want to request a full or partial refund, I recommend waiting until you have a finished/final product in hand that you're happy with. I'd hope that she wouldn't be vindictive and keep your photos, but if it were me, I'd rather play it safe.
It's been 2 weeks since she admitted the error on the missing photos and promised a new CD. I would call her this Friday or next Tuesday (since that will be the 3 week mark from her latest promise) and ask for a firm date one when your disc will be shipped. If she drags her feet after that, and you wouldn't mind losing the 100 photos, you could always bring up the contract and what it states about a full refund. If you want to make sure you get your missing photos, I'd wait until you've received and check the CD before you bring it up, but I would ask for a partial refund of some sort, especially since she completed the first round late and was missing over 100 photos. Best of luck!
I would email or call sometime this week & ask when you should be expecting the photos & ask her to also confirm that she got your new address & include your address as well.
It sounds like you WOULD have gotten your cds within the 90 day mark had the PO not messed up. You waited a month to contact her to let her know you were missing 100 photos, so IMO you shouldn't hold it against her that she'll be 1 month over the 90 days. Maybe she already mailed the new cd out to you since you last spoke? Sometimes the mail is slow, I've waited over 1 week for something to get to me that's mailed from a town 5 hours away. Sometimes the PO just completely messes up, I've mailed things to the right address, but the PO returned it to me, I remail it (using same address) & it gets there. I'm not sure how far she is from you, is she local & can possibly meet you somewhere?
I know its very frustrating to have to wait longer, I had to wait an extra month from one of my photograhers & it drove me crazy. There was a good reason thou. Perhaps she archived your photos onto a different hard drive & needs to go through her files? Maybe she has to re-edit the 100 photos that were missing? I'm sure she will get them to you as soon as she can. It sounds like she returns all your emails & phone calls in a reasonable amount of time, so I'd recommend to just contact her & go from there. I wouldn't mention anything about a refund at this point. But good luck! Keep us updated & I hope they show up in the mail tomorrow :).
It sounds to me that you would have gotten the photos before the 90 days if the PO didn't mess up. So then you got the pictures and waited a full month before emailing her that you were missing photos? I wouldn't ask for a refund. A full refund seems a bit dramatic over 100 photos. At least it does to me.
You emailed her on 2/8, but do you know if she mailed it on 2/8? And how far are you now from your original address? US Mail is not instant. We have clients on the west coast and sometimes it takes a full week for anything to get over there or stuff to get here from there. There are a lot of snow storms going on right now on the east coast and midwest. Anything could have slowed the mail down by a day or two. Monday was a holiday. I'd give it until the 28th. If you don't have it by then, tell her that you need her to send it with a tracking number. If she can't produce it then, I would ask for a partial refund.
Hi ladies, thanks for the resposes! I think I was just antsy and over reacting last night. You're right--it was my fault for not speaking up earlier. Had I done so, I might have received all my images. I don't think I will bring up the refund situation at all because I think she undercharges for her work as it is and I think she's a lovely person to work with. Plus, she is new to the profession.
I really wish she would provide tracking numbers... I'm a package stalker and the UPS guy is my BFF.
@Miss Tattoo: Per our correspondence on 2/8 she said she would mail an updated CD the following week which would have been some time last week. I live in nrthern California and she lives in southern California--we had a holiday this week so I'm going to assume the CD will arrive at the end of this week/early next week.
I'll probably send her a follow-up email if I don't receive it by March 1. I'll keep you guys posted!
I agree with Sera an Miss Tattoo. First you would have gotten your CD in time had the post office not messed up. Second she has been responsive to you and is delivering on her promises, albeit, not as fast as you might like. And third, you were the one who waited a month to inform her of the missing photos.
The same way the post office is not instant, neither are we! We have more clients than just one and any number of things to take care of on a given day, so you should really try to be more patient. Its pretty terrible to think you are even considering asking for a refund when she gave you great service, great images, and is doing her best to get them to you on a CD as we speak.
@LBPhotography: Meow! No need to be so catty. If you read my reply, you will see that I posted last night when I was feeling particularly antsy and I admitted to over reacting and will not be asking her for a refund of any type. I only contemplated asking for a partial refund yesterday evening because 100 photos would have been missing on the original CD even if it received on time and the CD would have narrowly made the deadline.
@creme_de_violet: That would be pretty crappy to hold someone to that deadline and enforce damages on the contract because of a technicality, espeically because she seems to be doing her best to work with you. How would you like it if your wedding time shifted by an hour or two, but because it was in the contract already your photographer said "sorry" and took your deposit. I don't think LB was being catty, I think sometimes thats what it takes to really get the point through.
@USER876: I agree, it would be pretty crappy and that's why I will not be asking her for a refund of any sort.
The only thing that really bugs me about this story is that the photographer knew the images were missing yet never mentioned it to you. In my mind, that's a foul. It shouldn't have been OP's job to spot the missing images and contact the photographer. The photographer should have made it right on her own since she already knew.
That being said, I would be annoyed but I wouldn't pursue a refund. I would take whatever steps are necessary to get the missing images without pissing off your photographer. And I would still give her good reviews since you seem happy otherwise. File that one under "you catch more flies with honey than vinegar".
@lox: Yeah, the missing photographs bugged me but I got over it. Everyone makes mistakes 
I just hope she double checks the file count for her next client. Thanks for the words of encouragement. Despite the hassle of the late CD/missing photographs, I will be writing her a positive review.
I don't think the photographer knew the 100 pics were missing before you spoke, she probably could tell just by the # of photos you said you had & realized photos were missing. No good photographer would knowingly not send you all the files.
Glad to hear that you'll wait a little longer. At least you have other wedding pics to focus on for now, how many photos did you get from your photographer? I'm sure the 100 photos will be worth the wait & then you can post pics of your wedding when you get them :).
@creme_de_violet: And there you go again talking about how "technically" she would have broken her own contract as the result of what was surely an simple accident with the missing photos, which she admitted to and is trying to take care of. To me it seems catty to keep talking about how you COULD hold her to that refund IF you wanted to, when you clearly know she has done nothing to warrant it. And yes, my first post was nice, but now since you "meowed" at me I'm going to be even more blunt.
@serabell: Good things come to those that wait, right? I'm eager show my family the pictures.
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Hello Hive, I'm having some issues with my photographer and I'm not sure how to proceed.
Let me start by saying I've really enjoyed working with my photographer. She's responsive to my emails and was able to provide us with teasers to our engagement pictures and wedding pictures a week after. DH and I got married in September--per our contract, we should receive all our wedding pictures no later than 90 days after our event date.
-A few days before our 90 day mark we receive an email from our photographer saying the pictures (CD form) were on their way. Yay!
-2 weeks after the email, no pictures in the mail so I emailed her. She had been on vacation and the CD bounced back to her because the post office said the address was wrong.
-She promises to send the CD and I ask for a tracking number just to be safe. She was too busy to go to the post office and dropped it off in a mailbox. I have my fingers crossed.
-A week later we receive the images and we are thrilled to relive our wedding memories by photos but I noticed there were a few pictures that were missing. Some of the teasers she posted on the website never made it on the CD. A month goes by before I email her to follow up on the missing pictures because DH and I moved apartments and it took us a while to get settled in. (We receive our pictures after the 90 day mark)
-I emailed her in 2/8 and she confirms we are missing over 100 images on our CD and says she will resend a new CD with all images. I email her my new address so the CD does not get lost
-It is now 2/22 and we still do not have the updated CD! I'm starting to get a little pissed.
I feel like a biotch but I reviewed our contract and it states: If for any reason **photographer** is unable to produce any part of the ordered service within 90 days, a full refund will be made. Should I ask her for a refund???!! It's been almost half a year (well over 90 days) since our wedding and she has not held up her part of the deal. What would you do?!