- 9 years ago
- Wedding: June 2009
In case you missed the original post yesterday here it is: (If you already read it scroll ahead)
What will happen at David’s Bridal when I try to exchange my dress???
They flat out reject me and stick to their no exchange policy. : (5 votes) 16%
They give me a hard time & force me to take it up with a manager who eventually allows it.: (14 votes) 45%
Hesitant at first but after some negotiating, I get to exchange it. : (11 votes) 35%
No problems at all! They let me exhange it without even blinking. : (1 votes) 3%
"So today I am bringing my dress back to David’s because it is way to big (tags are still on, I have only tried the thing on twice). I told my consultant during the fitting that I was going to lose weight but she said not to worry and that alterations will take care of it. I did end up losing some weight and a lot of inches. The dress is so loose on me now and I know I can fit in a smaller size much better. Rather than spend a butt load on major alterations I am going to request they exchange it the dress for size smaller to minimize costs.
I have read nightmare posts about David’s being uncooperative. I have also read about them being quite accomodating with reasonable exchanges like this one. All I want is the same dress in one size down. When I ordered my dress it was in the store in less than a week (even though they said 3 months). I am assuming this would be an easy trade…but you never know right?
If you have experience with David’s Bridal please offer your advice expecially if you were able to get them to be flexible and let you exchange or even REFUND! How did you get them to budge? I don’t care what their policy is….customer service is extremely important especially for Brides to be. The most annoying thing about them is they allow you to return online purchases but not in store. Shouldn’t it be a blanket policy, seems so stringent.
I will update tomorrow with my actual experience, check back to see if you guessed correctly!"
So, during my lunch break yesterday I called David’s up and at the time I did not realize it but I spoke to the store manager named Shirley. The one star Yelp reviews and nightmare WeddingBee posts all became my reality as she rudely and mercilessly gave me "the too bad so sad – we don’t exchange" routine. I played ignorant about their policy and explained to her that I purchased the dress over the phone and no one informed me about this policy so an exception should be made. Begrudgingly, she finally says "well, come in tonight and they might let you exchange it. But, it better have the tags and you need to have your reciept." OK sweet…she cracked. One problem; where the heck is my reciept????
Recieptless and prepared for battle with my mother in tow, I show up at DB and meet with my replacement consultant since my original one no longer worked there (don’t blame her). I told her what I intended to do and that Shirley said it was "totally fine" (a minor twist of the truth). That is the point in which I realize Shirley is the head honcho because the consultant gladly and swiftly brought out the size I needed and prepared the transaction sans resistance. I wipe my brow in relief thinking I was off the hook…but if it’s too good to be true it probably is, right?
Turns out Ms. Consultant is not authorized to make the exchange so she had to call on a supervisor. I think to myself "uh oh, is the jig up?" Supervisor looks at the computer screen, glares at me, then says "Why exactly are we doing this?". I put on my most innocent smile and told her about the situation and how Shirley agreed to make this exception earlier when I called since my original consultant did not inform me of the no "refund/no exchange policy" over the phone. Bewildered by Shirley’s uncharacteristic flexibility, Ms. Supervisor sighs heavliy and says "OK, well I will honor her word, but typically we do not exchange or refund EVER." I thank her for her kindness and continue to smile thinking the whole time " hurry off your high horse and make the exchange woman!" She hands me my new reciepts and highlights 3 times over the print that says NO EXCHANGE and makes sure to read it to me out loud. I take my dress and walk outta there VICTORIOUS and 100+ dollars richer now that I don’t have to get the dress taken in anymore. WOO HOO!
Lesson learned, you do get what you pay for but I don’t mind a challenge so I actually found it kinda fun. I will battle anyday to save some money.
The bees were right!
They give me a hard time & force me to take it up with a manager who eventually allows it. : (14 votes) 45%