Had custom ring made and it did not turn out as expected, Ring fail, What to do?

posted 3 years ago in Rings
  • poll: What to do about my "failed" custom. SO dissappointed.
    Have the artist/jeweler find another center sapphire even though I've lost confidence in her. : (10 votes)
    19 %
    Try to get a refund on the fractured stone and find another jeweler : (22 votes)
    42 %
    Ask for a total refund and get my baguettes back, not sure they would even do this. : (21 votes)
    40 %
  • Post # 3
    822 posts
    Busy bee
    • Wedding: June 2013

    If she misrepresented the stone to you, I think it’s reasonable to ask for a refund.  She can probably sell it to someone looking for a deal.  The thing about getting a custom ring is getting exactly what you want and it doesn’t sound like that happened for you.  I’m sorry 🙁

    If you get it resized and still like it, maybe she can offer you a partial refund?  If not, you deserve to get what you asked for.

    Post # 4
    9859 posts
    Buzzing Beekeeper
    • Wedding: May 2014

    As far as the size goes my ring was ordered as a 6.5 which is the size the ring sizer thingys said it should be.  It came in closer to a 6.75.  We also decided based on the way the real ring fit that a 6.25 would be better (they didn’t have 0.25 sizer rings).  

    Sometimes in manufactuing there are slight variances when it’s made so I’m guessing that’s what happened with the sizing – the wax would be a lot more forgiving than the actual gold on your finger. 

    I wouldn’t worry about it too much – see what happens when you go back.  Mention that there are a couple things that need touching up to make it comfortable.  She should accomodate you

    Post # 5
    570 posts
    Busy bee
    • Wedding: October 1993

    I have had two rings custom made and am working on my third, and I have never been unsatisfied with the final result.   With all three rings, I picked out the stones first, then they were photographed and appraised before we progressed.  This protects everyone involved.  My first question would be:  Was your stone appraised?  The appraisal will tell you if your stone was switched or damaged.  Without it, it could be your word against theirs.  


    Next, we started off with a rough draft and the designer sent me pictures and measurements, through email, of my ring.  Everytime there was a change made, a new email was sent so that I would have a copy of the requested changes.  Second question:  Do you have measurements and copies of what you approved during the process and final process?  In other words, if the ring was supposed to taper off and it doesn’t, if you have this information, it would be up to them to fix it.  


    Last thing before production:  After I approved the final draft, they sent me a wax mold to make sure everything was correct and comfortable.  If the ring you approved does not match the wax mold, then they should fix it.  


    I am so sorry you have had such a bad experience.  I hope sharing my experience with the “custom made”  process will help you now or in the future.  Good Luck and keep us updated.  I hope that you will ultimately end up with your dream ring.  


    Post # 7
    570 posts
    Busy bee
    • Wedding: October 1993

    Honestly, you will have to discuss, with her, what her policy is on custom made work.  Most places that I know, have a No Refund policy on custom work.   However, since the stone was damaged, and you stated you would happy with a refund on the stone, to be able to go elsewhere, she might refund the cost of the stone.  I would discuss this with her at the earliest opportunity.  Just be truthful and explain how you feel.  Maybe, both of you can come to terms with something that will make everyone happy.  




    Post # 8
    749 posts
    Busy bee
    • Wedding: February 2018

    I would try and get a refund so i chose the middle option

    Post # 9
    1363 posts
    Bumble bee

    I would get a refund on the middle stone and take it to another jewler.


    As for the issue about sizing, when I got my ring they totally got it wrong saying I was a 6.5 in th emiddle of winter, well I went to another jewler and he was like yeah no you are a 5 1/2. Thats a big difference. 


    If you dont trust her you should go somewhere else witht he middle stone. Shop around and see what other people near you say about the jewlers in your area.


    good luck

    Post # 10
    2291 posts
    Buzzing bee
    • Wedding: Central Park

    That stone in the photo looks like a sapphire to me. Do you think it was a fake? Sapphires won’t sparkle like a dimaond or a moissy. If it was a CZ it would have been super crazy sparkly. I don’t know why it was cracked, maybe it was under pressure and heat? It should not have been too small, that was definitely their error.

    Post # 11
    3664 posts
    Sugar bee
    • Wedding: August 2013

    Did you see the center stone before it was set?

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