Post # 1
Well I got my beautiful ring from moissaniteco last month and this past Saturday 2 of the stones in the halo fell out. One fell out while I was putting on my makeup and I somehow found the stone in my sink and the other I noticed was missing later in the day. I am so bummed!! I love my ring but now I am worried that if this is happening after 1 month what will the next few be like?? I don’t want to be continually getting my ring fixed. Moissaniteco said to send them the ring and they will replace the stones and check all the other ones. I asked if they would provide the shipping label since it has been only a month… Of course, in the future I would have no problem paying to get it fixed, but I feel like it’s too soon for this to be happening. I also asked if I could exchange setting to more durable style for another of equal value. Do you think that is fair? Anyone else have similar issues? Moissaniteco has been great so far so I’m keeping my fingers crossed and I’ve been checking my email nonstop!
Post # 2
Halo settings can be finicky, especially if you’re tough on your rings. That’s not to say ALL halo settings will have problems, but it’s more of a possibility than with other types of settings. <br />I think everything you’ve done so far is fair (requesting a shipping label) and asking about an exchange is also fair.
I’ve had absolutely zero problems with my MoissaniteCo ring, though, so I can’t speak as to their customer service quality. You can definitely find better answers on the Better Than Diamond forum.
Post # 3
There have been a few bees on here who have had issues with their rings from Moissaniteco. I think DrAtkins was one of them, where in the end the customer service was so horrible and the company specifically asked her NOT to post any negative reviews on the Bee if they fix her ring, so she returned the ring and got it from an entirely different company. (FYI her ring I believe has a double halo)
I think it is hit or miss with these companies. Some people say they don’t have any problems with Moissaniteco but then tend to have much simpler settings. And there are others who had terrible customer service and the cost of repairs wasn’t worth it for them.
Post # 4
I had the same problem with a different ring by a different jeweler the only solution we came up with is for me to get a ring from a totally different company and for my fiancé to use the store credit from the ring he bought me to but his wedding band. It worked out because he got his ring and I got one that doesn’t fall apart. Sometimes the companies don’t make them as durable as they should or something may be wtong with the setting altogether so the only way is to ask for the exact same ring but a new one or get a new style. if you have problems with it now you are right… How will it ever change In 2,6,12 months from now? Metal is really picky and so are stones. The ring needs to be made perfect and if it’s not you will continue to have problems like I did
Post # 5
I don’t have a ring from moissaniteco.com but I had a pave ring where I lost 4 stones in a matter of 2 months. I decided to get a new setting, but was regretting my old setting so much, so I ordered my original setting in my correct size. I think the problem with my ring was that it was sized down and the sizing loosened the stones. I’ve had my new setting (still pave) for a couple of weeks now and have had zero problems. Keeping my fingers crossed.
I do realize that having a pave setting means I need to take a little more care than something like a solitaire. I wear it a lot but I take it off when doing messy or harsh things.
After reading FutureDrAtkins story, I would be really leary to get a ring from the same place.
Post # 7
Oh I am sorry to hear that 🙁 I think halo settings can be hit and miss. I’ve had mine from Moissaniteco for almost a year and it’s still fine, but I know some people have had MAJOR issues with them.
Post # 8
msformaldehyde: it’s eng192
It’s just so crazy that 2 fell out in one day! And I was putting on mascara, just holding the tube and I heard it fall off! I’m still waiting for a response about them paying for shipping and changing the setting but I will keep you all updated! I’ve been searching the website for a different setting… I love the look of pave, but I really would like something for durable.
Post # 10
I have a double halo and it has shared prongs between all the little stones – it definitely shows more metal but it’s WAY more durable. My first one, I slammed in between two tables while closing at the bar I work part-time at and snapped the band – none of the stones were even loose. I’m on a second one now (not Moissanite Co, not a moissanite ring at all, but just to give you an idea of the durability of shared prong settings) and not a single issue even though it’s been sized down a full size. It’s been 9 months so far!
Post # 12
Alright so thankfully they sent me an email and included a shipping label. They didn’t say a word about exchanging the setting for something else more reliable which is kind of irritating because I would love for this to be fixed ASAP.