Had the wedding, just got my video, and I don't like it!!

posted 3 years ago in Photos/Videos
Post # 3
5160 posts
Bee Keeper
  • Wedding: April 2013

If this were me, I’d try to deal with it as if it was an issue with a vendor from work (less emotional that way).  Basically, you didn’t get what you thought you were paying for from him.  You probably should have set clearer expectations up front, however, that doesn’t mean this can’t be fixed.

It sounds like he’s willing to work with you. Ask for a phone or in person meeting where you can explain what your disastified with and talk about how you can change things.  I don’t think that you should pay him until you have this meeting so that the two of you can work together to find a resolution.  Keep in mind he is probably highly motivated to have you walk away a happy customer who will recomend him to others.  It’s a lose-lose if you walk away unhappy.

These conversations can be tough because the work is very personal for both of you.  When having this disucssion keep a few things in mind to try to keep things amiable

 – Make the negative comments about the work, not about him.  Think:  “I’d like some changes to the video” rather than “you didn’t do what I wanted”

 – Commjnicate a clear, specific picture of what’s wrong, and a clear specific picture of what a final product that meets expectations will look like.

 – Keep it constructive.  There must be a reason you hired this person to begin with.  Convince yourself that this can be fixed, and go into the conversation with that assumption in mind.


Post # 4
77 posts
Worker bee

My niece seemed to have the same problem as you.  She felt her video was cheesy and would be dated in a few years and it was just of herself, which she didn’t want.  She wanted videos of her bridesmaids, groomsmen, grandparents, parents and the video had very little of them and people at her wedding.  For example he has a longer shot of her shoes than he did of her Dad and Mom.  She was really mad. I know some brides would have been thrilled with the video that was given to her but she very much wanted something else. I told her to get the raw footage even if she had to buy it.  I don’t even bring up the topic anymore, so I don’t know if they bought the raw footage or not.
















Leave a comment

Sent weekly. You may unsubscribe at any time.

Find Amazing Vendors