Post # 1
Here’s the skinny…
The contract was for 1 trailor and 1 video. Very general terms. We do not specify duration of each video or anything.
We received the trailor first, it was cheesy, we asked for specific edits, he made them, it’s okay now. Nothing impressive or anything I would post on FB or anything.
Received the video in the mail. It’s okay too but only 5 minutes long!!
We shared our concerns with him. My friend paid the same amount as we did (different videographer) and received a kick*** trailor and 45-minute video that had chapters built in so you can skip sections. The music and video transitions coincide, too. Our have none of that.
Mind you, we paid him for 2 days. We had a destination wedding so we also paid for a group site-seeing trip. The only clip of day 2 is a brief one in the trailor of a group shot.
He’s asking for full payment now before he makes additional edits saying that he needs it to keep up with the cost of production.
He’s a nice guy, and we want this to end well for everyone, but I do not trust I will get a finished product to my statisfaction if I fork over the rest. Any advice would be appreciated.
Post # 3
If this were me, I’d try to deal with it as if it was an issue with a vendor from work (less emotional that way). Basically, you didn’t get what you thought you were paying for from him. You probably should have set clearer expectations up front, however, that doesn’t mean this can’t be fixed.
It sounds like he’s willing to work with you. Ask for a phone or in person meeting where you can explain what your disastified with and talk about how you can change things. I don’t think that you should pay him until you have this meeting so that the two of you can work together to find a resolution. Keep in mind he is probably highly motivated to have you walk away a happy customer who will recomend him to others. It’s a lose-lose if you walk away unhappy.
These conversations can be tough because the work is very personal for both of you. When having this disucssion keep a few things in mind to try to keep things amiable
– Make the negative comments about the work, not about him. Think: “I’d like some changes to the video” rather than “you didn’t do what I wanted”
– Commjnicate a clear, specific picture of what’s wrong, and a clear specific picture of what a final product that meets expectations will look like.
– Keep it constructive. There must be a reason you hired this person to begin with. Convince yourself that this can be fixed, and go into the conversation with that assumption in mind.
Post # 4
My niece seemed to have the same problem as you. She felt her video was cheesy and would be dated in a few years and it was just of herself, which she didn’t want. She wanted videos of her bridesmaids, groomsmen, grandparents, parents and the video had very little of them and people at her wedding. For example he has a longer shot of her shoes than he did of her Dad and Mom. She was really mad. I know some brides would have been thrilled with the video that was given to her but she very much wanted something else. I told her to get the raw footage even if she had to buy it. I don’t even bring up the topic anymore, so I don’t know if they bought the raw footage or not.
Post # 5
@cbgg: I had the conversation with me. Was frank about my concerns regarding the quality and costs. He made a few tweaks and has provided us a video about 15 minutes long now. Every single person we have shown it to says the quality is very poor and overpriced. I’m still trying to figure out how to go back to him and state it still doesn’t meet our expectations.
We also found out he isn’t a videographer at all. HIGHLY disappointed. We thought we were hiring someone with experience.