(Closed) Has anyone disputed an Etsy transaction?

posted 9 years ago in Technology
Post # 3
Member
332 posts
Helper bee
  • Wedding: May 2009

As an Etsy merchant, myself, (and frequent buyer from other merchants), I know that the Etsy developers are dedicted to making sure their merchants are on the up-and-up. I have never had a dispute, but the Feedback system is in place to handle these. Here’s more information about it: http://www.etsy.com/help_guide_feedback.php. Since you’ve made the purchase, you should have the option of leaving feedback. Go ahead and leave negative feedback, explaining your reasons why. This should get your merchant’s attention. AND it will get the attention of potential buyers from that shop (if they check those things before purchasing from a shop, which I HIGHLY recommend). If that doesn’t work, this address is on the Etsy Contact page for this type of thing: "[email protected]: report concerns about site misuse and get help with disputes."

Good luck! I hope one bad merchant doesn’t ruin the rest of the site for you–that really is NOT represenative of the whole bunch!

Post # 4
Member
1 posts
Wannabee

Sorry I haven’t read your blog, but when you say "almost noncommunicative" is she responding to you at all?  To give her the benefit of the doubt…could she just be really busy with custom orders?  If you definately feel she’s ripping you off…there’s a link to the left of "Your Etsy" that says "Cancel a Sale" (atleast that what it says for me…I have a shop.  But if you’re just a buyer it may say something different).  There it asks you for the transaction number, if you’ve tried communicating with the seller, and for a brief description of what is going on.  In the past, when I’ve had to cancel sales due to non-paying buyers, Etsy has always been very prompt with refunding my fees.  Good luck!!  That’s such a bummer 🙁

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