Have you ever been disappointed in an etsy purchase? What did you do?

posted 3 years ago in Money
Post # 3
Member
8706 posts
Bumble Beekeeper
  • Wedding: December 2012

As an ex-etsy seller, I’d want to know you were disappointed.

I would want to know exactly what you expected of me and why my product didn’t live up to your expectation. Good feedback and good reviews are what Etsy sellers depend on — If you being disappointed means I won’t get a good review, let me make it right with you so I do get that good feedback.

Post # 4
Member
8518 posts
Bumble Beekeeper
  • Wedding: April 2014

I’d let the seller know you didnt like them. Maybe she’ll make you a better pair.

If she wont, and you paid with paypal, you could open a dispute.

Post # 5
Member
8706 posts
Bumble Beekeeper
  • Wedding: December 2012

Etsy only allows a dispute during the 45 day window that starts the day of the transaction.

Post # 6
Member
563 posts
Busy bee
  • Wedding: September 2013

@jennygrl070:  Yes, twice.

The first time, it was a handmade necklace and it was TOTALLY bait and switch. The listing was BEAUTIFUL and was made with natural elements. What I received was scrawny, about half the size of the listing, the natural element was lumpy and holey, and it was poorly assembled. I returned it immediately (and bought delivery confirmation at the post office just in case), but it took me months of messaging the seller to explain what I wanted. The seller said I could not receive a refund (although that was my initial request) yet they would not send me the item in their listing because they keep their original pieces. I reviewed Etsy’s policies and I know I could have pushed for a full refund if I really wanted to. I ended up accepting the second item and liked it a lot more, even though it wasn’t exactly what I expected.

The second time I was very disappointed in the bridesmaid necklaces that I ordered. The chain and monogrammed initials looked SO CHEAP. I ended up buying my bridesmaids different gifts and I am going to eventually find the motivation to re-sell my Etsy purchases on Ebay or Amazon.

Post # 7
Member
3373 posts
Sugar bee
  • Wedding: January 2000

@Hyperventilate:  I doubt that a seller who let 8 weeks go by with no shipment cares much about her reputation or her store.

Post # 9
Member
563 posts
Busy bee
  • Wedding: September 2013

@jennygrl070:  Also, I bought 3D star wands to use as photobooth props. You can find unfinished cardboard ones at Joann’s or Michaels and spray paint or glitter them!

Post # 10
Member
8518 posts
Bumble Beekeeper
  • Wedding: April 2014

@Hyperventilate:  Oh, I missed the 2 months thing. =/ Well that sucks then.

Post # 12
Member
2782 posts
Sugar bee
  • Wedding: November 2013

@jennygrl070:  Can I ask who the seller is?  I bought wands and am waiting for them……now I’m scared!

Post # 13
Member
2782 posts
Sugar bee
  • Wedding: November 2013

@jennygrl070:  Oh and yes, you should politely explain to her that the quality isn’t up to par.  No need to be rude unless she is rude- she sounds like someone who doesn’t sell much and hasn’t been in “practice” if you know what I mean.

 

I just ordered an engraved hanger last week and it came.  While the quality was good, the font was different than pictured and I didn’t like it.  I explained that to the seller, and they sent me a new hanger- no charge- with out me asking!  And I keep the other one, too.  So now I have two hangers with my Mrs. name and wedding date- I will use the new one for my dress/wedding day and just use the other one in my closet!  

I think it’s important to let her know the work wasn’t quality.  Hopefully she will take the steps to rectify the situation with you, and it might help in the future?

Post # 14
Member
57 posts
Worker bee
  • Wedding: June 2014

Omg yes. I ordered a $60 custom item and it looked off center so I gave her a neutral review.  First off it took about 4 months for me to get it, and when she claimed she shipped it it never got here.  I had to keep reminding her and the most frustrating part was she lives only 2 hrs away from me.  When I gave her a neutral review (which I thought was EXTREMELY fair considering how long it took) suddenly she was available on email (previously she ignored my emails) and was all like ‘wahh this neutral review will kill my business’ and offered to remake it and give me $60 credit to her store. Welp she didn’t let me choose what the credit was for, she randomly chose some things and said it would be here in 5 days.  I’ve never gotten it :p. She’s extremely popular on Etsy too which infuriates me. 

 

Post # 15
Member
3210 posts
Sugar bee
  • Wedding: January 2014

Once I bought a dress that looked really crazy on, but there was nothing WRONG with it, so I didn’t really feel like I could return it. So I donated it and am sticking to big-name retailers for clothes purchases, lol!

Also I bought a bracelet for my mom, and it was SO tiny! I have minuscule, child-sized wrists, and it barely fit around mine. So I bought a bracelet extender on Amazon, lol.

I really don’t like returning things (even, like, meals at a restaurant) unless they’re reeealllly obviously wrong/bad.

Post # 16
Member
3373 posts
Sugar bee
  • Wedding: January 2000

@jennygrl070:  I just bought a ring on Ebay last week, an impulse buy, wrong!

It’s tiny, so very tiny! It’s worth about 1/2 of what I paid. But gee that photo was pretty! I’m not returning it, there was already trouble about mailing it (and the seller responded quickly) so I’m going to suck it up. In the end, it was not misrepresented, I just didn’t understand the scale. Two of them together would be about the siz eI had envisioned.

 

 

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