Help Addressing Vendor Issue

posted 3 years ago in Paper
Post # 2
Member
3044 posts
Sugar bee
  • Wedding: September 2016

I would focus on the fact you are worried you will run out of time, and if you don’t have the invitations by x date you will need your money back so you can get them done by someone else. I think you are past when etsy will do a refund for you but you should be able to do it on your credit card company.

Post # 4
Member
3044 posts
Sugar bee
  • Wedding: September 2016

purple_orchid:  ooh… So one less step of accountability. Not so good. You can contact pay pal and see what their support will help you with.

 

Post # 5
Member
2400 posts
Buzzing bee
  • Wedding: July 2013

purple_orchid:  Hi ____, I just wanted to check in on the status of the proof we talked about. I haven’t received anything yet and wanted to make sure it was on it’s way soon. We are starting to get into a time crunch and I am a little worried that if I do not get the proof soon I will not have enough time to complete the order, mail them, and count rsvp’s. Please send me the proof as soon as possible, It has already been a week and a half since you promised the proof and have not responded to my previous e-mails. Should this continue I will have no choice but to cancel my order and go with another company that is better able to meet my needs. I look forward to hearing from you very soon!

Post # 6
Member
139 posts
Blushing bee
  • Wedding: September 2014

I agree with BeckyS0 and babeba.  I too am getting married in September, and my invites have already been ordered. (I’m looking forward to when they’re delivered.)  I would give the vendor on when she has to get back to you with the proof.  If she still doesn’t respond, I would get a refund and purchase the invites somewhere else.  I’m sorry this happened to you.  I’m sure you’ve been looking forward to getting your invitations since February. Good luck.

Post # 7
Member
2891 posts
Sugar bee
  • Wedding: May 2015

purple_orchid: I’m so sorry you’re going through this! You can use BeckyS0:‘s wording or this:

Hi ____,

Just following up on the status of the proof we discussed, as I have yet to see anything via email / snail mail. What’s the tracking number or email address I should whitelist? 

Can you get me the proof by (date) to meet the final invitation suite deadline we agreed upon (final date)?

I understand that you’re in high demand, but I’m concerned that you won’t have time to deliver the invitations that have been paid in full. Let’s discuss this by (date), as I’d hate to work with someone else when you’re my first choice. 

By asking direct questions and giving the vendor a hard deadline for response, you make it clear you’ll move on if she continues to be non-responsive. Pair that with some flattery and give them an option for plausible deniability and you have a shot at repairing the relationship if it’s worth it. 

For the future, I recommend never paying in full, upfront for creative work. For work, I usually do a 30% deposit, 30% on proofs and balance on delivery. Good luck!

Post # 9
Member
352 posts
Helper bee
  • Wedding: June 2014

purple_orchid:  As an etsy seller, I believe it is against their policy to have buyers be redirected off of etsy to their personal site for purchase. I would report her then speak to paypal about a refund. They are pretty good when it comes to buyer protection!

Good luck!

Post # 10
Member
139 posts
Blushing bee
  • Wedding: September 2014

purple_orchid I would email her today and then give her a week.  Her deadline should be Friday, May 16th for the proof, not a response!

But if what mumkin said is true (which I’m sure it is, I don’t have a reason to doubt her), I would definitely take her advice.

Post # 13
Member
139 posts
Blushing bee
  • Wedding: September 2014

Good luck purple_orchid!!!  I really do hope everything works out 🙂

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