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First, I'd get a second opinion...who said alterations couldn't fix it? The shop you got it, or...? Also, I'd try a few local wedding boutiques to ask for advice; I am not the best to ask, as I purchased mine sight unseen off of eBay (and miraculously, I love it and it fits) so do whatever is comfortable for you...good luck :)
It sounds like your dress was damaged when it arrived. Did you talk to the shop about whether they'll rush order a replacement without the black spot and bunching fabric?
omg... the dress shop should be help liable for that. they need to find you a replacement, and figure out a way to get it in to you on time. i would be LIVID!
I agree. This is their problem. I can't believe they didn't try to make this right. I certianly hope, at the least you aren't out the money. Keep us updated.
Honestly, the consultant told me that all mermaid styles bunch like that in the stomach area. I don't know about you but I've seen alot of brides in that style with no bunches. It makes me mad that she NEVER mentioned that it would look like that. She was very rude! The owner will be in tomorrow and my mother and I are going to talk with her. Keep your fingers crossed ladies! I ordered a very expensive designer gown and the spots and loose beads are reason enough for a refund.
What bothers me most is that I thought I had the perfect dress. It was the least of my worries. And now, three months before my wedding I have to get a new dress!! What if it's not back in time for my portraits in September??
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I hope that everything works out with the shop owner tomorrow! I know it's frustrating, but your portraits can be pushed back which will give you plenty of time to get your dress for the wedding. Keep us posted!
I love bitching out snot-nosed business owners! haha.. let your inner 'zilla out! let us know how it goes :)
Size 2 ....you should be able to buy off the rack.
I bought a maggie (full price) off the rack and it fit perfectly with zero alterations. Even if you need a few alterations it shouldn't take more than a month. Maggie dresses are very forgiving, that is with the corset back you can tighten it down a good deal and so may only need length alterations and if you are under 5'9" then you would only need length removed or not at all depending on shoes.
If you aren't against a used dress, I bet you could buy a maggie for half the price and maybe even much closer to your fit.
One thing about buying off the rack, you know what you are getting and you can walk out the door with the dress that day. I think shop owners are happy to unload the rack dresses as they purchased them and unless they are selling many of that style then they are just sit around the shop waiting to be discounted on out of season rack. I think shop owners like to lighten the load when they can, especially for full sale price. I wasn't brave enough to bargain but then again I only had 6 weeks to secure the dress.
UPDATE!!
Well, it didn't go well at all! I was going to take the morning off and go with my Mom until my coworker called in sick. My Mom went on her own and it was bad! Apparently, the owner of the shop told my mother that we were stuck with the dress. She said that alterations could fix the problem and the consultant was wrong. She said they can't send the dress back and that sometimes dresses come in with spots or falling beads but it wasn't their fault. CAN YOU BELIEVE THAT?? Here is the owners solution, she wants me to come in Friday and let alterations fix it. Well..the problem with that is, we have to pay the rest of the dress, 1100, for them to alter it. I think she just wants me to pay the rest of the dress so she's not stuck with it. I forgot to mention that they told me they would fix the bunching by adding straps. I really wanted to say "Hey dumba** I ordered a strapless for a reason"
Here's my question: Am I just out 1100 or is it their fault and I should fight this? Should I report them to the BBB or the local news for their "consumer beware & problem solver"? I'm that mad that I would do that..It's time time that I bring out the BRIDEZILLA!
If it were me, and didn't have my money yet, and I was not happy with the solution the had proposed, I would take my money and walk out of there.
Even if the beading and the spot are not your fault, they should still be as accommodating as possible to you in addressing your concerns. Offering to add straps to your strapless gown to resolve a problem with the dress? It sounds as if they are being dismissive of your concerns (not to mention rude).
Just my opinion, I hope that whatever you decide to do works out for you. Good luck and please keep us posted!
I don't understand how this store owner can even try to fool you with this story. If you ordered a brand new designer dress, there is no reason why any dress should come in with spots or falling beads. Sounds like defective merchandise, so why would MS deliver it to them. I really never thought any bridal shop would ever do this.
This owner needs to get on the phone to MS and have them rush a new dress. Don't give them any more money until you get a new dress! You ordered a new dress, not a dress with stains that has to be altered for the bunching and damaged original beading! Give them hell and make them throw in the alterations for trying to fool you. Make them afraid that you're ready to walk out on having this dress, since it's not going to become the dress you wanted. Make it clear that you ordered something new- they delivered something defective, damaged, like they're reselling a sample dress from another store. If you don't get a new dress in pristine condition, as it should be, then demand a full refund, or refuse to pay the balance and take them to small claims court for the deposit. And, buy a new dress from someone else.
Call up MS yourself and find out what's the deal. Find another store that sells MS and find out from them, what's with MS dresses? No matter what, definitely report to BBB and write reviews on every site you know of. Yelp, Project Wedding, Citysearch, anything that publishes store reviews. Maybe MS will drop your first store as a vendor after all this.
I agree with Lorienne, if I wasn't happy with what they were suggesting, I'd probably take my money and try to find another dress. These people sound like they're giving you excuses, instead of addressing the problems that you have with the dress. Continuing to work with them is just going to give you more stress and problems over the coming months.
I wonder if you could find a similar dress online or at a sample sale? Do you have a photo of the dress or the style name/number?
I agree about reporting to BBB. And maybe even your local news. This is crazy! Do you have your original receipt? Is there anything about the dress not coming in on time or the right size, color etc? Do not pay the balance unless you plan to wear this damaged dress (you will unlikely be able to claim any compensation if you do that). That would probably really hurt your case in a small claims court...which I agree would be the next step (though depending on the dollar amount for the dress, you might be exceeding the small claims limit...something worth checking in your state).
You might try hanging out in the shop scaring away customers trying to get them to do something for you...that might get scare them into action.
Also, did you pay for the original deposit for the dress with a credit card? If the dress was delivered stained and with beading missing, then you can dispute the original charge. You should take pictures of the original condition of the dress. Conduct all future correspondence with the bridal shop owner in writing - ideally by email, since you may eventually choose to either contest the credit card charge or sue the owner in small claims court.
We actually wrote a check for the deposit. I emailed the local news to see if they can help. When my mom put down a deposit, they made her sign a contract saying that there would be no refunds or credits. This is why I'm not sure if I could take them to court. BUT how can the contract be legit if I recieved a defective dress. I just hate that I spent 1100 on a piece of crap dress. With the economy the way it is, who can stand to lose that amount of money! I love the idea of standing in front of the store and protesting! If I make them lose one sale, I'm happy. Well, not completely happy but I'll feel a little bit better. I'm going to contact the BBB. I'm going to fill out the online complaint forms to see if that helps. It's so funny how sweet these consultants can be until you get the dress back. Seriously, the difference is like night and day!
Barrettsgirl, I live in Clemson and was getting ready to go to somewhere in Gvl to look for a dress! Will you PM me where you bought from so I avoid it??
Also I wish you a lot of luck! I would definitely see if WYFF or NewsChannel7 would pick it up. I would def not buy a dress wherever you bought yours now, but you may have to settle in Small Claims court before you do that because you probably signed a contract to pay, am I right? And DO report them to the BBB!
Best wishes, I hope it all works out for you!
okay, [1] my Maggie Sottero dress came in just under 2 months... no rush order, it just decided to be super early. but yeah, i guess you can't count on that. basically, i've heard that their dresses are always either super late or super early.
and then [2] if the dress was damaged on it's way to you, shouldn't the shop have noted that upon receiving it and found a way to get another one? i honestly can't believe they would expect you to pay for the rest of it and be happy about it. i agree with professorbee, you did not get what you paid for and should dispute it. I don't know for sure, but can't you dispute it to the bank for the check in the same way as you would with the credit card company? i'm so sorry you're having to deal with this.
[3] i have a mermaid dress (and have tried on many others), so perhaps i can give some insight on the bunching. many of the dresses i tried on had bunching in the middle like you're describing, but i found that the ones that bunched the most were the ones that were too small for me. it seems a bit counter intuitive, because the bunching seems like extra fabric, but my dress, which is one size bigger than the sample i tried on in the store, looks MUCH better and hardly bunches at all. i don't know how this would help with your particular situation, but i thought i'd comment on the sales lady saying they all bunch. if you purchase another mermaid dress, i suggest trying on a size bigger just to see... it can always be taken in as needed.
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Oh no! Absolutely contact the BBB and awesome on contacting your local news station! They run stories on that sort of thing all the time when people are screwed by buisnesses. I feel awful for you and this shop is being ridiculous! I'm so angry for you!
I unfortunately don't have any good advice, but please keep us updated! If you need help emailing the shop to tell them how awful they are, I'm in!!!
Don't give in and don't let this go just because you don't want to be mean! I agree, you paid money in good faith that you would receive a new, undamaged, unstained dress. Don't pay the balance, file a complaint with BBB, insist on getting a discount due to the damaged state of the dress. Maybe they can fix the bunching--we all know dresses can look funky sometimes until properly altered, but you shouldn't have to accept stains and beads falling off. If you take this dress, can you take it elsewhere for alterations?
Good luck! Keep us updated!
Inform the manager that you are going to contact the BBB because it is not YOUR responsibility the dress is damaged. Do they not have damage insurance from the shipping company they utilize? It is THE BOUTIQUE'S problem.
Gees. Some of these shifty salons just amaze me.
Thanks for all of your advice ladies! I hope nothing like this ever happens to you! I filed an online complaint with the BBB about this situation. I am not going to pay for the rest of the dress. Even though they said they could fix the spot and the beading, I just can't pay that amount for a damaged dress. Honestly, I'd love to get my money back but if they can't do that, they should at least give me a credit or some of it back. They say it's not their problem, but is it mine??? Seriously, I think I should make a sign, stand in front of their store and protest!!!! I'll let you all know what happens with this situation. If anyone wants to help me by emailingand complaining, let me know and I'll give you the email. Good luck with your planning ladies and I'm going dress shopping on Friday....wish me luck!
Not only should you tell them you're informing the BBB, tell them you'll sue them in small claims court! Have an attorney friend? Get him or her to write a letter saying that you want your $$ back or you'll sue for the cost of a new dress (plus extra $$ because you'll need it to find something so close to the wedding). If they have half a brain, they'll realize that refunding your $$ is way cheaper than fighting you in court.
Edit: Oh, should mention I'm not sure whether your local news would cover something like this. I'm an editor/reporter at a local paper and even though I think this is outrageous, I wouldn't cover it. We don't do personal disputes.
It is definitely the shop owner's responsibility to take care of that! If you don't want to deal with them, I would highly reccommend going to bridal shops and trying on Maggie dresses that you like and once you find one you LOVE, go on eBay or www.preownedweddingdresses.com. Sometimes you can find BRAND NEW dresses for a fraction of the bridal shop prices. Or just look for used ones that have been dry cleaned and taken care of and unaltered! This way, you are buying something without seeing it and trying it first, and if it isn't in the shape that the owner says it is, you can file a claim with PayPal or eBay and get your money back. Of course, on top of the convenience of cheaper prices, it is a super fast process because you don't have to wait for the dress to be made!
I say don't give them the rest of your money. You are probably out of the deposit though. I would contact Maggie Sottero and tell them that this store said that sometimes the dresses come in like that and see what they'll do. If they don't do anything for you, maybe they'll stop doing business with that store.
On the other hand, I bought a Maggie in October and it was in by January. And I was told that they take a break over Christmas which may delay delivery. I think you have time to order another one.
newsflash! your deposit covered the cost of your dress so you owe them nothing. they are being scumbags. give them hell! maggie could rush you a new dress in 8 weeks. bridal shops are such scum! except the one i work in. we have what called a "quality control department" other shops should look into this..ugh ppl make me soo mad..threaten them with all kinds of action they will eventually pay you to go away. trust me!
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My dress had a HUGE black spot on it and the beading was coming off. To make matters worse, the fabric bunched up around the stomach area which makes me look pregnant...and I'm a size 2! They said that alterations couldn't fix it. My wedding is October 24 and I am in desperate need of a dress! I love the Maggie Sottero dresses but they take SO long to get in. Does anyone know if you can rush order her dresses or if you can order one in stock online? Please help me ladies!! Can you imagine if you waited 4 months for your dress and it was NOTHING like you imagined it would be :(