Help me out! I need your advice. Long

posted 3 years ago in Dress
Post # 3
Member
5932 posts
Bee Keeper
  • Wedding: April 2018

@Principessa Bunny:  You asked for a quote, they gave it to you…..why should they be anythung other than informative about it?  I get that you’re surprised at what they gave you but things cost what they cost…..I certainly wouldn’t send the email you’ve drafted….it insinuates that you feel you’re being taken advantage of, lied to, schooled, hoodwinked and bamboozled….and if I received something like that from a customer, I would show them the door now and save myself a ton of trouble later.

Perhaps a better approach would be to request an itemized breakdown and haggle on some of the smaller items.

Post # 4
Member
1729 posts
Bumble bee
  • Wedding: May 2013 - Walt Disney World

@Nona99:  +1

Post # 5
Member
57 posts
Worker bee
  • Wedding: October 1993

@Principessa Bunny:  Me me me. I want I want I want. Well, you threated to buy another gown, and take it to another place, and get exactly what you want. So do it.

Post # 6
Member
9529 posts
Buzzing Beekeeper
  • Wedding: August 2013

I would cut this way back. Stick to the basics.

“I was quoted one price for this addition and am now being quoted a much higher price – why the increase?”

Your email is a bit of an attack and will almost certainly put them on the defensive, which is  bad for everyone involved. Give them some room to move  and explain and adjust. I would stick to your guns about the original quote, just don’t start out with guns blazing.

Post # 11
Member
1619 posts
Bumble bee

Was it a quote from the sales staff or did they have the alterations staff come in and give the quote?

Post # 12
Member
6812 posts
Busy Beekeeper
  • Wedding: June 2014

I think you should cut this down. Just say that when you bought the dress, you bought it with the understanding and condition that the alterations you wanted were both possible and affordable and you were quoted a price that was much lower (tell them the price) than they’re quoting you now and that you’re not sure why there is a difference and would appreciate a breakdown or an explanation or why the quote has changed, so you can understand and make an informed decision.

Post # 13
Member
5932 posts
Bee Keeper
  • Wedding: April 2018

@Principessa Bunny:  sorry….but that’s not going to help you inthis situation.  It’s a uphill battle to get someone to honor a verbal quote and whoever you spoke with might have been misinformed of pricing, additional costs for rush work or the difficulty of some of the additions you want….either way, I caution you not to antagonize or threaten….maybe if you go back to the salon, meet with the person who originally quoted you the lower number, the person who quoted higher and put your heads together, you can come to a better arrangement or at least get a better explanation of why it’s so much higher.

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