HELP! Photographer won't give us our photos.

posted 3 years ago in Photos/Videos
Post # 5
Member
42460 posts
Honey Beekeeper
  • Wedding: November 1999

@AdriannaJean:  If she is a professional photographer for more than 10 years, you shoudl be able to find something with her phone number on it. Does she have a website? Can you get someone at the hotel where you stayed in Mexico or your wedding venue to get you the number?

The cost of a phone call seems miniscule to me compared to no wedding pictures.

Post # 6
Member
10986 posts
Sugar Beekeeper
  • Wedding: May 2009

@AdriannaJean:  I’m sorry this has happened to you.  We were suppposed to get our wedding video within a month, and it ultimately took nine months — and many telephone calls and e-mails — for us finally to receive it.  The videographer was experiencing all sorts of problems in his life, some involving his editing equipment, others of a family nature. I tried to be understanding, but I really wanted my video. I am thankful that I did end up with it.

I would encourage you to be polite and businesslike — but very persistent — and to document all of these contacts (dates, times, and content of interaction.)

Post # 8
Member
42460 posts
Honey Beekeeper
  • Wedding: November 1999

@AdriannaJean:  If it makes the phone call easier, remember that there are also translation services that you can use on the phone call. You register with them, they give you a PIN. You dial the call, enter your PIN and they charge you by the minute on a 3 way call.

Post # 10
Member
42460 posts
Honey Beekeeper
  • Wedding: November 1999

@AdriannaJean:  I’m sure someone in Mexico can get it for you.

Post # 11
Member
10384 posts
Sugar Beekeeper
  • Wedding: September 2010

@AdriannaJean:  International phone calls are basically free if you use skype, actually. We have used Skype all the time to call family’s cell phones while travelling abroad.

Post # 13
Member
4876 posts
Honey bee
  • Wedding: September 2012

Do you mind sharing who it is? You can PM me if necessary. The photography world is actually a pretty small one, many of us know each other or have many mutual friends/contacts within the industry. What area of Mexico did you get married in? Where are they based? I spend quite a bit of time there each year.

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