HELP! THEY WONT GIVE ME MY WEDDING DRESS THAT IV'E PAID FOR !

posted 3 years ago in Dress
Post # 3
Member
560 posts
Busy bee
  • Wedding: December 2013

Ummm this doesn’t sound right at all. Either there is more to the story or something very strange is going on.

I would go to the store in person, and tell them it’s been a year–where is your dress. Tell them you need to do the fitting/alterations now and you’ve contacted them multiple times to no avail. If they aren’t helpful, ask for a manager. Tell them you already paid, you need your dress NOW and they need to make it happen.

Post # 4
Member
20 posts
Newbee

Wait. Are you complaining they won’t give you a dress that they don’t have yet?

 

Is your gripe just that you don’t feel special and your dress has taken forever to come in?

 

I really don’t understand your post the way it is written.

Post # 5
Member
1114 posts
Bumble bee
  • Wedding: August 2014

I would keep “pestering” them. And if next friday they still dont have your gown, request a refund and go somewhere else! That sounds pretty odd that they keep saying it isnt in. See if you can call the ones who actually make the dress and find out what the hold up is. If it was me, I would tell them to either have your dress by friday or give you your money back. There is no sense in stressing out when they are clearly doing something wrong! 

Post # 9
Member
266 posts
Helper bee
  • Wedding: August 2014

@Mrs_richards2b:  You need your dress!!  My bridal store told me to get alterations started beginning of June! (weddings in August).  I ordered my dress about 2 years out, I got it about a year before my wedding where it’s been sitting in my closet taunting me lol.

But seriously, they need to give you your dress.  I would go in and totally go Bridezilla on their butts and ask for a refund if they don’t get it to you soon! There is NO excuse for a dress taking this long to get to the store. Oh, and then when they do finally give you the dress, get alterations elsewhere.  You don’t need to deal with them anymore.

Post # 10
Member
2302 posts
Buzzing bee
  • Wedding: June 2015

@Mrs_richards2b:  how did you pay? if you paid by cc, i’d try to get a refund through them with the idea that you’ve paid for something you’ve never recieved. 

if you bought your dress 1.5 years ago – i don’t think it’s coming. most dresses take 6 ish months to come in – the idea that ‘you rang them in 2013 and they didn’t have it’ is not indicating that they are serious about it coming in at all. 

have you seen the order slip? anything on paper to say that it’s actually been ordered/is coming?

i would start thinking very seriously about a plan b dress and how you’re going to recoup your money. hopefully it doesn’t come to that and you are pleasantly surprised – but after this long i wouldn’t count on it unfortunately.

Post # 12
Member
17 posts
Newbee

@msrmz:  if you paid for a dress and it took 2 years when they had told you it would be done in a few months you would be pretty ticked off. Then on top of that told  her to stop bothering them about it. They just swindled her out of money. 

Post # 13
Member
774 posts
Busy bee
  • Wedding: October 2013 - Dalhousie Castle

@Mrs_richards2b:  I’d write down all communication you have had with them. The dates, what promises they made about it arriving etc and how you paid. Most bridal salons make you sign a little contract when you purchase the dress. If you have this, then you are all set. I’d then tell them that if they don’t have it by friday or don’t start being straight with you will be taking them to court and leaving them horrible reviews. There’s 

Something very strange is going on. It sounds to me like they didn’t order it right away and then forgot and are now trying to get it rushed. If necessary could you get another dress ASAP? 

I’d also leave the bridal salon horrible horrible reviews anywhere and everywhere. You have every right to pester them because they keep breaking their promises and the time frame is just ridiculous. 

Post # 14
Hostess
3787 posts
Honey bee
  • Wedding: June 2011

OMG, something is definitely wrong. Dresses do not take a year or more to come in. I’m surprised that you weren’t already calling before Sept ’13. Definitely go back in with your reciept and demand to talk to someone. If they’re snarky about it, tell them that you’ll be reporting them for credit card fraud unless they figure it out. 

I’m wondering if they didn’t call you when it came in, they kept it for the duration of their hold policy, and then got rid of it or sent it back. 

Keep us posted!

Post # 15
Member
20 posts
Newbee

@Saturn226:  I get it, but they can’t magic the dress out of thin air. If they don’t have it for whatever reason, demanding that they give it to you RIGHT NOW won’t really accomplish anything.

If she ordered the dress in July 2013, it certainly hasn’t been a year and a half, it’s only been 7 months which is within the time for a lot of designer gowns.

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