Post # 1
Ok so i got engaged ages ago and eventually found my dream dress and paid for it a year and a half ago, in i think it was july 2013 i asked them when it would be here and they said just before xmas, when i rang again they said just after, when i then rang again in january they said they would ring me,
About 3 weeks ago i got my mum to ring, they told her it would be deliverd from the warehouse a week on friday , two weeks later me and my mum went down , to which the lady was very rude and said Sarah you dont get married whilst august !! i get married in june, she still said i have ages and to stop panecing and pestering then told us she had spoke to them the morning before and that it would be here yet another a week on friday,
HELP I DON’T KNOW WHAT TO DO 🙁
I have also recently been diagnosed with heart failure and have been told to keep stress to minimum and these ladies aren’t helping !
What rights do i have ? it is 3 months until my wedding ?
Ps – when i said once it arrives i would like to try it on with my veil and underwear and shoes as my veil is my something borrowed and i want to make sure my garments are comfy under it and she made me feel like it was a big inconvenience and said dont get it in your head that this is going to be a dress fitting there’s no point in bringing all your stuff, im supposed to be made to feel special .
Your advice would be appreciated sorry for the rant xxxx
Post # 3
Ummm this doesn’t sound right at all. Either there is more to the story or something very strange is going on.
I would go to the store in person, and tell them it’s been a year–where is your dress. Tell them you need to do the fitting/alterations now and you’ve contacted them multiple times to no avail. If they aren’t helpful, ask for a manager. Tell them you already paid, you need your dress NOW and they need to make it happen.
Post # 4
Wait. Are you complaining they won’t give you a dress that they don’t have yet?
Is your gripe just that you don’t feel special and your dress has taken forever to come in?
I really don’t understand your post the way it is written.
Post # 5
I would keep “pestering” them. And if next friday they still dont have your gown, request a refund and go somewhere else! That sounds pretty odd that they keep saying it isnt in. See if you can call the ones who actually make the dress and find out what the hold up is. If it was me, I would tell them to either have your dress by friday or give you your money back. There is no sense in stressing out when they are clearly doing something wrong!
Post # 6
@msrmz: No its not just my gripe and im sorry you dont understand ,
i bought my dress in september 2012, and the shop said it would be here closer to the wedding , i rang them in 2013 and said i want my dress as early as possible and they said it would be here before xmas, i have since been fobbed off saying that i dont need it yet and that im panicing for nothing as there is 3 months untill my wedding .
It was the manager i spoke to, and she has said it will be here this friday, but ive been told this before.
I get married in 3 months – and she said i wont be having alterations yet ! she was very rude cant wait to get my dress and go ! I got my bridesmaids dresses from a lovely little boutique and they are lovely wish id gone with them first
Post # 7
@ChellFish22: Thanks for your reply
Whilst im waiting for friday to come im ringing the designers warehouse and telling them my prediciment to try and get it sorted thank you x
Post # 8
@BluebonnetBride: No not more to the story , i trusted them and they are messing me about , i hope they have my dress im stressing out, ive left it in my mums hands just thought id put it on here to see were we stand with our rights
Post # 9
@Mrs_richards2b: You need your dress!! My bridal store told me to get alterations started beginning of June! (weddings in August). I ordered my dress about 2 years out, I got it about a year before my wedding where it’s been sitting in my closet taunting me lol.
But seriously, they need to give you your dress. I would go in and totally go Bridezilla on their butts and ask for a refund if they don’t get it to you soon! There is NO excuse for a dress taking this long to get to the store. Oh, and then when they do finally give you the dress, get alterations elsewhere. You don’t need to deal with them anymore.
Post # 10
@Mrs_richards2b: how did you pay? if you paid by cc, i’d try to get a refund through them with the idea that you’ve paid for something you’ve never recieved.
if you bought your dress 1.5 years ago – i don’t think it’s coming. most dresses take 6 ish months to come in – the idea that ‘you rang them in 2013 and they didn’t have it’ is not indicating that they are serious about it coming in at all.
have you seen the order slip? anything on paper to say that it’s actually been ordered/is coming?
i would start thinking very seriously about a plan b dress and how you’re going to recoup your money. hopefully it doesn’t come to that and you are pleasantly surprised – but after this long i wouldn’t count on it unfortunately.
Post # 11
Thankyou evry one , i hope it doesn’t come to that
Well soon see on friday
Fingers crossed xx
Post # 12
@msrmz: if you paid for a dress and it took 2 years when they had told you it would be done in a few months you would be pretty ticked off. Then on top of that told her to stop bothering them about it. They just swindled her out of money.
Post # 13
- Wedding: October 2013 - Dalhousie Castle
@Mrs_richards2b: I’d write down all communication you have had with them. The dates, what promises they made about it arriving etc and how you paid. Most bridal salons make you sign a little contract when you purchase the dress. If you have this, then you are all set. I’d then tell them that if they don’t have it by friday or don’t start being straight with you will be taking them to court and leaving them horrible reviews. There’s
Something very strange is going on. It sounds to me like they didn’t order it right away and then forgot and are now trying to get it rushed. If necessary could you get another dress ASAP?
I’d also leave the bridal salon horrible horrible reviews anywhere and everywhere. You have every right to pester them because they keep breaking their promises and the time frame is just ridiculous.
Post # 14
OMG, something is definitely wrong. Dresses do not take a year or more to come in. I’m surprised that you weren’t already calling before Sept ’13. Definitely go back in with your reciept and demand to talk to someone. If they’re snarky about it, tell them that you’ll be reporting them for credit card fraud unless they figure it out.
I’m wondering if they didn’t call you when it came in, they kept it for the duration of their hold policy, and then got rid of it or sent it back.
Keep us posted!
Post # 15
@Saturn226: I get it, but they can’t magic the dress out of thin air. If they don’t have it for whatever reason, demanding that they give it to you RIGHT NOW won’t really accomplish anything.
If she ordered the dress in July 2013, it certainly hasn’t been a year and a half, it’s only been 7 months which is within the time for a lot of designer gowns.