Post # 1
This post is on behalf of my boss… She and her husband got married July 30th of this year. Their photography contract said that they would have pics within 3 weeks. After the three week mark the photographer was contacted and she said the contract stated 8 weeks. It says up to 8 weeks for an e shoot, which they did not participate in and three weeks for their wedding pics. Well they contacted her again at 8 weeks (last week) and she said that she had surgery or something and is now unable to do a whole lot and asked them to please have some human decency and understanding… So they are more than frustrated by now around 9 weeks and no wedding pics no sneak peaks or anything. What would you do bees?
Post # 3
If that were me…. I think I would call again, and say “look, I have decency, however, you can give me SOMETHING!!” I would make it a point to ask… Is this photographer doing this to EVERYONE, and if so, they cant stay open with a business and NOT give the porduct. I would ask for an assistant or something. Maybe in the contract it says something about what would happen if you dont get your pics.
You better beleive im going to look at mine tonight. haha.
That really stinks. But I would deffinately try my hardest to be nice, but explain that you PAID for seomthing and they least they can do is give her a disk or SOMETHING!! maybe not even all the albums or whatev.
Man, good luck to her!! 🙂
Post # 4
People get sick, family members die, in a nutshell….life happens. I have students every semester that come to me with similar issues. If I were your friends, I would probably call and talk to the photographer about a new timeline. Certainly, some understanding is needed if the photographer had an unexpected illness, but the photographer does also have an obligation to the client. Also as part of the conversation I would ask that they please send some teasers (maybe somewhere between 20-40 photos), even if they are unedited at this point because otherwise I’m just going to burst from curiosity (at least that’s how I’d phrase it). It does stink, although maybe the photographer will be willing to do editing on your friend’s photos that they would normally charge other clients for at no charge, or maybe the photographer would be willing to give them some free prints or an enlargement. It might depend on what the contract says. I feel for your friends, I’m almost 20 weeks post wedding and don’t have photos yet…..although my photographer did post a slideshow with some photos. Good luck!
Post # 5
I think it would have been more acceptable if the photog had taken action and notified clients of delays. I would ask her directly when they will have their pictures and if she goes past that deadline, start talking about reimbursement/ways of rectifying the situation. Give her the benefit of the doubt this one time, and hopefully there won’t be any more issues.
Post # 6
An illness can explain a lot but it doesn’t explain five weeks of inaction by the vendor. If she is a professional, she will find a way to get you your product. If she doesn’t, one should take her to small claims if the situation isn’t rectified or a new timeline established very, very soon.
Post # 7
She needs to forward the signed contract to the photographer where it outlines that 3 weeks is the deadline. It seems very strange that she doesn’t know her own contract.
From there, she should state that she feels as though the photographer has broken the signed contract and might have to rectify the situation legally if a solution can not be brought about immediately.
Post # 8
Well getting pissed off an acting on it will surely not help matters.
“I’m sorry to hear about your surgery and I wish you a fast, pleasent recovery. I’m sure you can understand how eager I am to see just a sample of your good work. Is there any chance you could send a quick sneak peak? It doesn’t have to be post edited or anything, but if you could send just a picture or 3 until you’re better, I’d be thrilled! Take care,
Post # 9
That’s tough- I would try to find out more about the situation- see if the photographer deserves sympathy for the illness or if this is really an excuse. I would be hesitant to judge quickly since I do not fully know/understand the photographers issues which sound serious.
Post # 10
If it were me, I would ask what kind of time frame they could expect something. My photog took about 2 months for mine (no surgery). I do find it odd they couldn’t deliver in the 3 week time frame THEY stipulated…. but, that’s neither here nor there. Have them reach out to the photog and see what they anticipate, given the circumstances.
Post # 11
As a photographer, if I had to undergo an emergency surgery and would not be able to uphold a contract’s promise, I would IMMEDIATELY contact my client and offer a partial refund. There’s not a doubt in my mind that most professionals would do this.
Post # 12
@vmec: That sounds like pretty good language to me. I see nothing that they could take offense to in that and it might give them a few pictures at least to see.
Post # 13
Thank you ladies for all of your suggestions!! She is more frustrated for the lackof communication about the delay more than the actual deley. The photog always has excuses and 2 weeks ago said that she would email some of the pics, but still has yet to do that. Also since her surgery my boss attended a wedding that she was at, and she seemed fine enough to tear it up on the dance floor post surgery mind you. My boss and her husband are probably taking some form of legal action because at this point they are scared that there are no pics that something happened to them. There is no reason she couldnt have emailed when she said she was going to. It is terrible when people have issues in their lives andit happens, but for alot of professionals in the photography business, they have photog friends that show up if they cant etc. I dont see how this would be any different with editing or whatever. I just feel so bad for her. She has gotten a few pictures via facebook and some really bad ones from the cameras on the table, but they are not very good quality to say the least.
Post # 14
@organizedbride11: Eeek, I’ve said this lots of times other places, but I would strongly caution against the threatening of legal action just yet. The photographer still has the images . . . drawing a line in the sand at this point may not turn out well for them.
A 3 week turnaround is insane for professionally edited wedding photos unless they shoot part time or don’t do much editing. It sounds like they cut that too short and then life happened. That’s why many photographers have much greater time frames in their contract to allow for things like this to happen. Underpromise, over-deliver. Say 12 weeks, deliver in 6, that kind of thing.
Illness happens and it’s important to be understanding. The communication issues are a problem but they’re not something they can sue over at this point. We don’t have any idea what the surgery was about so we can’t pass judgment on the photog tearing it up on the dance floor at a recent wedding. It could all be BS but that’s pretty difficult to prove. VMEC had a perfect suggestion about how to approach it. Kind and courteous. Once you start talking about lawyers and partial refunds the photographer will shut down and who knows what could happen to the images.
Did the couple see at least one photo from the photographer? Not all photographers get around to editing 20-40 photos if they’re super busy, but I always try to at least post 4 or 5 on facebook initially and send more if I’m able to.
Post # 15
Let me start by saying that real professionals have backup EVERYTHING.,,,,from equipment to fill-in’s, to editing services. However, sometimes things come up unexpected, and it happens even to the best of us, and the one way to make up for it is CUSTOMER SERVICE.
The first red flag was the 3 weeks vs 8 weeks. Did this couple ever get an E shoot? How did that turn out? It also seems odd that she would have quicker turnaround for 1000 wedding pictures than say 100-200 E pics.
Second red flag is that she never contacted you when a situation arose that should wouldn’t be able to deliver, and when questioned, she reacted rudely to you, still with no definative time frame.
The next email to her needs to address the delinquent images. Asking for a just a few is just a bandaid to a bigger problem. I would tell the photographer that you are understanding of her situation, but would to workout a plan and date in which she feels the images will be ready. Also, ask for the current status of the images, are any edited? Half? None? Where is she in the workflow process. If she can’t answer all of these questions to your satisfaction, I fear you will never get the images, and it’s time to take it to the next level.