Help with Photography issue!!!!!

posted 3 years ago in Photos/Videos
Post # 3
Member
4441 posts
Honey bee
  • Wedding: January 2013 - Harbourfront Grand Hall

@cyansilverstar:  Charging an extra $700 is NOT rectifying the situation.  I think you should absolutely negotiate this point with him.

Post # 5
Member
11740 posts
Sugar Beekeeper
  • Wedding: November 1999

You need to read the contract. She has to uphold her side of the bargain, even if it means her eating the $700 cost. Definitely try to negotiate her on this one!

Post # 6
Member
3989 posts
Honey bee
  • Wedding: October 2011

Also on board with the fact that the photographer MUST uphold the contract.  You should in no way have to pay more money for something that was agreed upon contractually. 

Post # 7
Member
2419 posts
Buzzing bee
  • Wedding: May 2013

You have a contract. It is binding. So I’m afraid that she’ll have to find an acceptable alternative supplier. This will not be one that requires you to shell out another $700.

Post # 8
Hostess
9919 posts
Buzzing Beekeeper
  • Wedding: May 2014

@cyansilverstar:  If your contract promises 3 albums, then it is up to the photographer to provide you 3 albums that match the contract.  It is not your problem if she has supplier issues.

Post # 10
Member
1532 posts
Bumble bee
  • Wedding: August 2013

You are still being unclear.

Is this your orignial contract order:
-1 wedding album up to 76 pages (bought for self)
-1 duplicate album (included)
-1 duplicate album (bought at additional price for parents)

And now the duplicate album is no longer offered and so your photographer is now offering you this:
-1 wedding album up to 76 pages (as promised)
-1 duplicate album (only if you pay an additional $700)

If so, this is unacceptable. Your photographer needs to come up with more options on how to replace this album for you. Your contract states that you are owed these albums. Maybe the photographer can call around to other publishing companies to find some other options.

 

 

Post # 12
Member
260 posts
Helper bee
  • Wedding: November 2010

As a photographer I can tell you right now that she needs to eat up the extra costs. It’s not your fault her supplier discontinued the album. This happened to me too, and I had to find an alternative, but didn’t charge my clients more.

Tell her that you want to stick to the contract, and to find an alternative album to hold her end of the contract, and that you will not pay beyond the amount you had agreed on.

Post # 13
Member
339 posts
Helper bee

Based on the information you provided, she must give you the wedding album with the 15 pages (or the number of pages you agreed on and paid for) and the  duplicate album with all your images as required by your contract. If the contract does not state that you (the client) are responsible for the purchase of the album or languages similar to: “changes in price based on availiability of product” (which contracts sometimes do have) you do not have to pay any additionally money.

Post # 14
Member
1532 posts
Bumble bee
  • Wedding: August 2013

@cyansilverstar:  Ah, ok. I thought the parent album was involved because you mentioned you parents paying money. But I understand now.

So you were supposed to get two albums, one small and one that was able to fit all the images that you picked out. And now they don’t offer that large album anymore and your photographer is charging you to put those extra pages in your first album.

You should first take a moment to decide what’s most important to you in your professional wedding album. This will help you find a compromise with the photographer. Was having two albums important to you? Was the style of either of the albums important to you? In this post, you seem most concerned with fitting all the pictures you picked out – is that the most important?

Then negotiate with your photographer. You are already cutting him/her a break by not demanding exactly what was in your contract at no cost to you. Tell the photographer you are willing to settle for “X” (such as an album without a leather cover or lay flat pages as long as it fits all your selections) but you will not pay any extra money because it is not your fault that the album was discontinued.

It’s outrageous that your photographer would try to charge you $700 and still not give you what you ordered in your contract.

Post # 14
Member
1 posts
Wannabee
  • Wedding: November 2015

I’m chiming in a little too late (most likely). I am a professional wedding photographer and there is no way that you should be charged an extra $700 for your album(s). I use a company called “artisan state”. They are high quality albums at an amazing price! For example, I just ordered a 10×10  flushmountalbum with thick layflat pages. I also upgraded the cover to have a clear crystal glass covering the image they chose for the front. Total cost? $140. The company even offers a free design service, so all your photographer has to do is upload the pictures. 

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