Heritage Garment Preservation damaged my Monique Lhuillie wedding gown!!

posted 3 years ago in Dress
  • poll: How would you feel if you were told your wedding gown was being cleaned on site but it wasn't?
    I'd feel mislead : (26 votes)
    32 %
    I would feel the company was unethical : (30 votes)
    37 %
    I would want everyone to know : (24 votes)
    30 %
    I don't care : (1 votes)
    1 %
  • Post # 3
    Member
    809 posts
    Busy bee
    • Wedding: December 2014 - Catal Restaurant

    I would suggest taking it as far as you are willing to go, even if that means a legal lawsuit.  Clearly you wanted to save the gown for a reason.  That dress has not only a great deal of money tied into it but emotional attachment as well.  I think you should try for what they charged you and the total cost of the dress.  I know your wedding has come and gone but still.  You may have been saving that for a relative or a friend and it was important to you.  Plus, by suing you are scaring them into never trying this with another bride again.  Good luck!

    Post # 4
    Member
    3570 posts
    Sugar bee
    • Wedding: September 2011

    I would sue them, no question.

    Post # 5
    Member
    6273 posts
    Bee Keeper
    • Wedding: March 2014

    Wow, that’s some weapons-grade BS right there. I would be furious.

    Around here, we have a segment on the local news calls “Channel 2 Works for You.” If you have something similar, perhaps you should get in touch iwth them. People generally get satisfaction in cases like these when Channel 2 gets involved.

    Post # 6
    Member
    11001 posts
    Sugar Beekeeper
    • Wedding: May 2009

    Oh my.  This is one of the sites that uses the museum-preservation method.  I actually had contacted them after my wedding about preserving my gown, but I never ended up doing anything with my dress.  Your experience sounds like it is the exact opposite of what the company promises. I’m so sorry that things turned out like this for you.

    Post # 11
    Member
    221 posts
    Helper bee
    • Wedding: December 2014

    @MollyBloyed:  what’s the statute of limitation on filing this type of claim? It seems like that “stall tactic” you mention was an attempt to allow some of the time you would have had to run out. I don’t know if filing a suit would help at this point; it will take more money to file a suit, but maybe filing will let the, know you mean business and  perhaps they will settle rather than going through a suit that would publicly mar their reputation. I’m really sorry this happened. It does seem like there was some misleading going on and it seems it would be smart business if they would have just offered you a refund and a sincere apology.

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