- 7 years ago
- Wedding: October 2010
If anyone knows of someone that can help us fix these pictures please let me know.
Awww, so sorry to hear this! I think first you need to focus on getting the photographer to release the original unedited files, which is no small thing to ask. It looks like the major issue with these is the processing, and that can be fixed if he gives you the originals. I know some great editing companies, but not sure if they’ll work with non-photographers. Either way, getting the images fixed will be the easy part, plenty of photogs and probably other companies can do it for you.
I also don’t know of such a thing as a specifically outdoor lens? Any lens can be used indoors accompanied by proper lighting. It looks like the white balance is just messed up in these, and the he went too far with the black slider. Could fix it in a jiff if I had the original, could definitely help it as is and fix the orange, but you can’t undo those blacks, which are something the photographer actually edited INTO the photo. His editing is what really destroyed these.
@MRMRSLC Sorry to hear about your bad photography experience. These are pretty amateur images. Though the orange can be fixed with white balancing in photoshop or other editing software, you can’t make an out of focus or motion blurred shot sharp.
Do you care to share with us your experience in hiring this photographer? What you paid and why you decided to go with her?
@MRMRSLC: Yikes! I’m so sorry you’re dealing with this! I hate it for folks when this happens. Unfortunately there may not be much you can do – what does your contract say as far copyright ownership (copyright, not print rights)? Does it say anything about what you can do if you’re unhappy? Most photo contracts will protect the photographer from this sort of thing, and if she maintains the copyrights you are legally not allowed to give your files to anyone to fix without permission. =/
This looks like the photographer ran into a tricky lighting situation and didn’t know how to/didn’t have the equipment to handle it. Unfortunately just quickly flipping through images on her site I see all the red flags that would have led me to believe this photographer wasn’t skilled with tricky lighting situations. Did you ask to see a full wedding from her? I second PizzutiStudios on this – can you share some background info about how you decided to choose her/the whole process with her? Sometimes photographers misrepresent themselves (their skill level, equipment, experience, even sometimes using other photogs photos!) so if that happened in your case you might have some leverage with her. Just let us know what you can and maybe we can give you some guidance from there. I will say, though, that you wouldn’t really be able to have anyone else fix them without her permission, which would not be easy to get.
Aww, thanks for all the comments. We are so so sad about this. We picked this photographer as she had a really great personality and the work we did see looked good, however I am not sure where that work is now.. it is not on her website anymore. She also told us that she had photo experience. I think we were scammed. We had an amazing wedding, but the pictures do not show it. We took this photographer to the site’s before the wedding and she was well aware of the lighting. The sad part about this, is she won’t even give us our money back, you would think she could see what she did wrong. Instead she is threatening to sue us if we “defame” her.. that just makes me sick.. she is battling us, when she should be helping us!
report her to the BBB. I did that with a wedding vendor.
The white balance doesn’t look that off to me. The issue is they didn’t gel the flash to match the tungsten lighting. The result is a color cast.
I suggest writing a formal and legal letter to the photographer and filing a complaint with the better business B. She will never win a defamatory suit claiming pro quality with images like that!
I would agree to release all claims current and future to the photographer if they did one of the following:
refunded you X dollars
Supplied you with full resolution original unedited files
As an side, if you do have edited FULL resolution files, you can try to hire a retoucher and get the color casts fixed. The originals may not look much different……….
By an outdoor lens I assume they mean she was using a slow lens which forced slow shutter speed and high ISO shooting, hence the blur and grain.
We have contacted the BBB, Angies List, Professional Photographer’s of America, and two other companies she is a member of. I am hoping they will help us out. I am not sure why this women won’t give our money back.. maybe she likes to see us suffer? I hope she can see this post..
Also, we are thinking about contacting our local news stations to see if they would be interested in our story. Wedding season is right around the corner. Maybe other brides could be helped.. if I would have known more about photography we would have been smarter.
@MRMRSLC: Yikes. Well, no worries about defamation. Unhappy customer does not equal defamation. Unfortunately places like BBB really can’t do anything for you – in my opinion, BBB is a scam itself. All photographers (or any business people) need to do to get listed is pay, and all they need to have a complaint listed as “resolved” is simply respond to the complaint.
From what I see on her site, her images are on par with what you got – they’re just not professional photos, even if she advertises herself as a professional. You mentioned the photos you saw on her site that you liked aren’t there anymore . . . does that mean she had better photos on there when you hired her and the ones that are there now weren’t? If so, THAT is fraud and it’s happening all over the place. You wouldn’t believe how many scam photographers are out there. It’s so easy these days for scammers to rip photos from another photographer’s site, advertise like they’re his/hers, and take money for services they can’t deliver. The worst part about it is that they rarely get found out until they’ve either run off with someone’s money or delivered photos that didn’t look anything like what they advertised. Do you feel like, looking at the photos on her site and the ones you got back from the wedding, that she could have possibly been using another photographer’s photos?
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