(Closed) Hmm…what do I do now? (Etsy question)

posted 7 years ago in Emotional
Post # 3
Member
4510 posts
Honey bee
  • Wedding: September 2010

Hmm, ok, don’t worry. She probably isn’t prioritizing the project right now since it’s not a rush job. Did you all set a date for it to be done by? 

Post # 5
Member
7779 posts
Bumble Beekeeper

How did you pay? If it’s paypal, you always have the option of disputing the claim and getting your money back so that should ease your mind a bit.

What seller is this? Does she have a history of this kind of thing?

Post # 6
Member
2781 posts
Sugar bee
  • Wedding: July 2010

First off, deep breaths. Sometimes sellers just see one thing in their email and focus in on it – a negative review would definitely do that.

Now, what I would do is write a non-threatening but firm email stating you would like progress updates every week, including pictures starting as soon as possible and for them to please reply in 24 hours so you know they have received this email. If they haven’t replied within that time period, resend the email. The exact same email, word for word. By being non-threatening and constantly emailing them you will get a response that’s also helpful and it doesn’t make the seller go on the offensive. It’s a tactic that I’ve used a lot, especially when it came to getting vendors to contact me again and I found it worked like a charm every time.

Post # 7
Member
2058 posts
Buzzing bee
  • Wedding: October 2010

No worries – – This is my suggestion, I would write her another message letting her know what you hope to receive from her in re: to communication. Kindly ask for her to tell you if its possible she can commit to your request.  This is a time sensitive matter as she is making a dress for you and you wish to be in the ‘loop’ regarding its status.

She might be busy, tied up with other pressing projects.  IMO that is no reason for zero feedback, however, we all have different time management and priority plans Tongue out

If you don’t hear back you might need to closely examine what you are and are not willing to do.  You can file a PayPal dispute within 45 days of payment in order to receive your $$ back. You will not get money back if its after 45 days.

Hope that info is helpful – Heads up I’m sure everything will work out perfectly Laughing

Post # 8
Member
126 posts
Blushing bee
  • Wedding: August 2011

Although she has responded to you before using their message system, can you check to see if there is another way of contacting her? I know that Etsy can be somewhat difficult to check messages. I guess the best thing for you to do is look to see if she left you a phone number or a personal email

All in all I’m so sorry this is happening. And you definitely have a right to FREAK out! It is your wedding, and you want everything to be perfect. My suggestion to you is to work on other details of the wedding, while waiting for her response. Put your efforts in trying to find the most “fantastical” shoes! Just find a way to take your mind off of the dress. I know it’s hard! I had a really difficult time with wedding dress shopping :(.

Can you post a link on here indicating the dress you are having made? I’m sure we’d love to help you pick out some fancy matching accessories Wink!

Post # 9
Member
4510 posts
Honey bee
  • Wedding: September 2010

zippylef’s advice is good. I’d also ask her if she’ll agree to send it to you by, say, October 10, so that you have time to alter it if you need to at all. 

Post # 11
Member
7779 posts
Bumble Beekeeper

@Statutory Grape: Haha. I wasnt talking disputing it right away. I was just saying that it’s an option, if things so sour.

More than likely, your dress is just a low-priority to her, like some of the PP said. Your dress is not overly complicated, it’s totally something that an experienced seamstress could bang out in a couple days no problem.

The lack of communication, on the other hand, IS a problem. I agree with jackie-o, just be persistant until you get a reply.

Post # 13
Member
2410 posts
Buzzing bee
  • Wedding: July 2011

@Statutory Grape:

Please don’t take this the wrong way, but I think you may need to reconsider your approach to the making of this dress. This really sounds like a repeat of the situation you had with your friend who was making the dress for you. If you give people a deadline of November, and we are in September they are going to prioritise their work accordingly. You are currently panicking because she is not responding, but really she may be perceiving your communications as incessant and perhaps she hasn’t had time to get to it yet.

I would say that @littlemissmoo: is right about the approach you should take. You should write a nice calm message detailing what your expectations are communication wise. You didn’t like it when I said it before, but it bears repeating: your wedding is not for another year and 2 months, you should give this seller a chance to meet the deadline before assuming that she will not.

 

 

Post # 15
Member
2781 posts
Sugar bee
  • Wedding: July 2010

@Statutory Grape:If she doesn’t reply in a couple days I’d send the same message and just tag a deadline onto it – chances are she read it, and thought “oh I’ll respond later” and we all know what happens when we think that….

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