- 3 years ago
- Wedding: July 2012
I’m just going to vent here for a moment…
We purchased our home in April of 2013, so we have not quite lived there for a year. We know the previous owners quite well, too. Before selling, they decided to switch the home’s heating system to a natural gas/forced air heat instead of propane (for a variety of reasons, but price was a big motivator, the house needed a new furance anyway, etc).
So we buy the house. It has a brand new furnace and all new duct work throughout. It’s wonderful, right? WRONG.
First we find that the contractor who installed the furance did not properly run the condensation “drip” thing – basically where the moisture comes out. It should be tied into a sump pump but he just let it drip into our crawl space. First home repair was my husband fixing the contractors mistake with the condensation drip.
Next, we get a cold day in December and our water freezes – we naturally ask the previous owners “did you guys ever have problems with water freezing?” to which they reply “nope, we lived here for 14 years without one issue”. We figure it’s a very cold day and it won’t happen again. However it happens another 3-4 times (and would probably happen again and again so we have to leave a faucet dripping AT ALL TIMES. Hello, water bill). My husband and father in law do some investigating and find out that when installing the furnace, the contractor took out some insulation on an outside wall of our home to run PVC pipe and never replaced it. Makes a ton of sense that we’ll have frozen pipes if a chunk of insulation is missing!!! Still not fixed because we need to wait for warmer weather to take apart a wall and built in shelving unit to repair that one. (Read: MORE MONEY…water dripping all winter and more repairs!)
LAST…we notice a really strange smell of rotten eggs around January 20th. My husband locates a piece of pipe going into our furnace is leaking at a connection point by spraying it with a soap solution that bubbles up to show the leak. We call the furnace contractor, mad of course, he comes over and says “oh yeah, there’s a leak” does a little tightening and leaves. Fast forward four weeks…I tell DH that I can smell SOMETHING and although it’s not the same as before it’s a bad, terrible smell. He noticed it too, we call the gas company who comes over and shuts off our gas only to see that our meter keeps running – telling us that there is a leak somewhere. Together the gas company and my husband narrow down the location to under our home in the crawl space. The piece of pipe that runs from the meter to the furnace area under our home was in place before the furnace was installed, so they gather that it has a small leak in it, based on what we are smelling and the meter indicating a leak.
I call this contractor for the 6th or 8th time in a matter of 8 months to tell him how utterly unhappy we are, and remind him that in a small community he cannot be giving such crappy service and expect repeat customers. He admits to me that he NEVER INSPECTED the pipe leading from the meter to the furnace, he said that wasn’t his job. He said that if you take your car in for new tires, they don’t look at the engine. I said “you’re right they don’t, but if you took your car in for new tires they wouldn’t install the tires on cracked rims!” Totally and completly rude, I also brought up the condensation having to be re-done, and our water problem and the removal of the insulation (which he admitted to as well, says he probably forgot to replace it but it’s “likely no big deal”) and reminded him that we have now used two days of precious vacation time from work to deal with errors related to his installation job. All he could tell me was “well I have a lot of happy customers, I’m sorry you’re not one of them”.
I cannot believe this, I live where it hasn’t been above freezing for almost 2 months and I need HEAT. We have a pellet stove, but we have a big house, it doesn’t get all the heat upstairs to our second floor like we need. We slept with our animals all in one room last night with about 7 blankets on our bed. Additionally, we now have contacted ANOTHER contractor (with a good reputation in our city) to come over and look at/hopefully repair the leak under our house in the crawl space so we can have heat tonight. (and hopefully not all have to sleep in one room like we live in the 1800’s) I’m so so so irate, I cannot even express how mad I am and how frustrated I am that I’m going to be writing out a check at today’s end for a repair that should not have even been an issue if things were done right the first time.