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Honeymoon RANT - I hate working with this stupid travel agent

posted 7 months ago in Honeymoons
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    GreenEyedMoon    January 14, 2012   Dallas

    FI and I thought at first that we weren't going to be able to afford a honeymoon.  However, a couple months ago, my parents told us they were going to pay for our honeymoon as their wedding gift to us.  That was awesome and spectacular and made us really happy.  There was only one catch: we had to use the travel agent my parents recommended.

    FI and I wanted to go on a real adventure, somewhere exotic and with plenty to do.  We wanted to avoid Caribbean/Mexican/Central American beach vacations.  Well, I contacted the travel agent, and I found out that she specializes in Caribbean/Mexican/Central American beach vacations.  I mentioned it to my parents, but they said again we had to use her.

    I described what we were looking for, and she sent me a few options.  She had one trip to London/Paris, one to Peru, and several to a few Central American countries (though they spent more time in the interior, not the beach).  We got really excited about the prospect of going to Peru.  The itinerary looked fantastic, and FI has always dreamed of going to Machu Picchu.  We asked her to book it.

    Then we started doing our own research.  The travel agent neglected to tell us that January is the peak of the rainy season in Peru, and there's a good chance that we wouldn't be able to do half the stuff in our itinerary because of all the flooding and landslides that happen around that time.  I emailed her and asked, and she said it was true.  So there went that idea.

    So we picked Costa Rica, which was our second choice (and not even close to being as exciting for me as Peru was).  She told me she would check with the tour company and get back to me within 48 hours, or last Friday.

    So I waited.  And waited.  And waited.  On Tuesday, she emailed me to say she didn't know why they weren't getting back to her, but they weren't.  I realize that this isn't her fault, but it still stressed me out.  Yesterday morning, I started looking for Plan C, since Plan A hadn't worked, and Plan B apparently wasn't going to, either.  They must have gotten back to her, though, because she emailed me yesterday afternoon before I could decide on a Plan C.  The good news was that she had the plans for our trip.  The bad news was that by then, the flight prices had gone up.

    We decided to just eat the cost of the tickets.  I started looking at reviews online of the hotels they wanted to put us in.  The first two looked great (more on that in a second), but the third one had some pretty horrific reviews on TripAdvisor.com.  I emailed her to ask if we could change to a different hotel.

    Also in the email, I asked if it would be possible to upgrade our room at one of the nice hotels to a junior suite.  I was looking at the website online, and I discovered that the junior suites all have jacuzzis in them.  FI has a thing for jacuzzis, if you know what I mean, so I thought we had to do it.

    Anyway, she emailed me back this morning.  She said our options in the one city with the awful hotel were that one or one other.  I looked at the reviews for the new hotel, though, and they were about ten times worse.

    I was so sick of dealing with this crap that I told her to just book the stupid thing at the original bad hotel, and said I would wait to hear back about upgrading the room at the other one to a suite.

    Well, I just got her response.  Apparently, the contracts with the tour company say that we can't get anything more than a basic room at any of the hotels.  Seriously?  We're willing to pay good money to get the stupid upgrade.  It shouldn't be that difficult.

    I'm just so upset now.  If we didn't have to use this stupid travel agent, things would be so much easier.  If we used a travel agent at all - and I'm not sure that we would, since I've planned several international trips on my own before with no problems - we would have used one that offered a wide variety of trips like what we wanted.  As it is, I don't feel particularly excited about where we're going, and I'm not even excited about the hotels themselves anymore.  I feel like I'm being forced to go on the trip my parents want.  FI is still pretty excited because he's never been to Costa Rica before, and it will all be new for him, but he's still upset about the hotels.

    I know that I'll enjoy myself - after all, I'm going to be on my honeymoon and celebrating with my new husband that we're finally married, and so even a honeymoon to the crappy motel down the street would be great - but I still feel so upset because it's not the honeymoon I wanted.  It's not even my second or third choice.

    Thank you for letting me rant.

     
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    GreenEyedMoon    January 14, 2012   Dallas

    Ugh.  Just got another email from her.  I last said to just book the vacation as is, but that I was disappointed we couldn't upgrade.  She says now, "I want you to be happy, I do not want you to settle."  However, in the same email, she says I can try doing X, Y, and Z to get a suite, but she doubts it will happen.

    Sorry, lady, but I'm already settling on this whole vacation.

    I don't want to sound like a spoiled b****, but I just really wish my parents had given us the amount they did and then let me handle it from there.  I don't want to use their stupid travel agent.

     
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    Mrs.KMM    July 17, 2010   Atlanta, GA (wedding in Indianapolis, IN)

    I'm sorry you're dealing with this.  That sucks!

    Why are your parents so set on you using this particular travel agent?  She doesn't seem like the best fit for what you guys want to do (nor does she seem super helpful).  Honestly, why do they care whether you use a travel agent at all?

    I'm like you in that I've planned multiple trips abroad without a travel agent and without any issues what-so-ever.  Have you told your parents all the difficulties and issues you've run into planning with this particular agent?

    Maybe, if nothing else, when you get to the hotel to check in you can request the upgrade to the suite at that point.  Maybe you wouldn't be so constrained to the "tour company package" anymore.

     
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    snapnatural    November 12, 2011  

    Have you discussed these many issues with your parents? Surely they could be talked out of this condition on your honeymoon if they knew what a horrible experience you're having with this travel agent!

     
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    julies1949      

    Communicate privately with the hotel and book your own upgrade.

     
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    HeatherShane    October 29, 2011  

    First off, yes, you should have gone to a different agent that specializes in the destination you are interested in but obviously you couldnt with your parents forcing you to use her. Second, dont listen to tripadvisor. THere are other hotels on there that pretend to be a client and say awful things about their compitition. Third, this is not the agents fault that you arent getting what you want. You should only go to an agent the specializes in the destinaiton you want, if they dont they wont have the correct contacts to be able to get you the upgrades you want, like the room. Also if she is with a small agency or home-based/independent agent, then she wont have very many contacts no matter what...

    Plain in simple you should have talked to your parents and tell them what you really wanted for your honeymoon and that this agent wasnt giving it to you.

     
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    HeatherShane    October 29, 2011  

    @julies1949: It doesnt always work that way, if the agent booked it the hotel might not talk to you at all..

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @Mrs.KMM: and @snapnatural:  I honestly don't know why they're so set on us using her.  It kind of baffles me.  I've tried telling my mom that I don't like working with this lady and that she doesn't offer the kind of vacation we want, but I feel like she's not listening.  I've been telling my mom from the beginning, since long before we even knew if we would be able to afford a honeymoon, that this wasn't the kind of vacation we wanted.  She keeps recommending beach vacations, though.  "Well, you could go on an excursion or two inland," she says.  She doesn't seem to understand that not everyone wants to do a beach vacation for their honeymoon, and just going on an excursion or two doesn't make it not that kind.

    Talking to the hotel upon arrival was something the travel agent suggested, but she also said she doubted that it would be possible.  :-\

     
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    Heatherloveskenny    June 4, 2011  

    Wow, I'm sorry that none of your plans have worked out :-/ I hope your honeymoon is fantastic though. I agree with @julies1949: try to talk to the hotel privately. Can you call and see what they suggest?

    I don't know whether to trust trip advisor or not, some reviewer's seem extremely high maintenance. I can't find one hotel without plenty of bad reviews!

     

     
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    mrsbruff2b    June 20, 2012   Canada (wedding in Cancun)

    We are using Beach Bun Vacations! They had a lot of good reviews and so far my experience with my agent has been AMAZING.  Will be doing a review after the wedding/honeymoon!!  Check them out! (and they are free!!)

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @HeatherShane:  Like I said, she wasn't my choice, and my parents won't listen to me about not using her.  I realize that it's not the travel agent's fault that she has a different specialization that what I want, which is why I'm not blaming her.  I'm just upset by the situation, and I don't appreciate you telling me that it's my fault.

     
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    HeatherShane    October 29, 2011  

    @GreenEyedMoon: Then put your foot down and say "MOM this is not what i want!!" Make her understand!!

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @HeatherShane:  In essence, then, tell her that I don't appreciate her gift and I won't accept it unless she makes it better?  Thanks, but I'd like to be more gracious than that.

     
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    Lassroyale    October 15, 2011  

    Seriously, I would demand that she do the things that you want. Here's a story: I went through a travel agent to book my honeymoon to Fiji.  It was great - an all inclusive package (including the cost of the plane tickets) to a resort island in Fiji that only allows 17 couples at a time to vacation there.  It was swell, we were leaving on a Sunday, and then, not even a month ago, we get the news that our flights to and from Fiji had been CANCELLED.

    I emailed her immediately and said WTF?! So it turns out, that the airline cancelled all weekend flights to Fiji for the month of October, which screwed us.  Our agent tried to rebook us - caused a lot of issues in my and FI's workplaces with our schedules, etc - but had us staying extra nights here and there and then routing in and out of Hawaii, Australia, etc. 

    In short, it got too complicated. 

    I basically told her, look, if we cannot absolutely leave on this day and come back on this day - without staying extra nights elsewhere and sacrificing the length of stay at the resort which we paid for - we have to cancel this whole thing.  It would have sucked, yes, but I was prepared to do it because no vacation is worth that stress or losing my job over.

    She got it worked out.  I didn't ask how, but she WORKED for US.  She got us on a non-stop flight on the day we needed/wanted to leave, with no extra routing through other airports or countries and no extra overnight stays to try to catch different flights.  On top of that, she also got us upgraded to a honeymoon bure at the resort.

    So I gues what I'm saying is don't just take it.  Be the squeaky wheel as it were. And, if this is absolutely not what works for you, don't do it.

    They should WANT to keep your business by doing everything in their power to work for you and make the trip work for you. If they are not, then say thank you very much, but we'll pass.  you might be surprised at how quickly they'll change their tune.

     
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    Genuine513    June 29, 2012   BC, Canada

    Just book online, thats what I have done with all of our trips. I always thought travel agents were for people that didn't know how to us computers lol, honestly.

     
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    HeatherShane    October 29, 2011  

    @GreenEyedMoon: Then do whatever you want LOL, i was just letting you know what i know from working in the travel industry :)

    And say it however you want to your parents, jsut get the point across that this is not the honeymoon you were wanting... Thats all i was saying....

     
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    julies1949      

    @HeatherShane: I have travelled the world and yet to meet a hotel who will not take money for an upgraded room. This leaves them the standard room which is easier to rent on short notice to a walk-in customer.

     
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    HeatherShane    October 29, 2011  

    @julies1949: You are very right :) but what i said is the agent would need to contact the hotel to do it, not GreenEyedMoon... i dont know what is wrong with her agent that she isnt able to do it for her...

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @Genuine513:  They refuse to pay unless they're paying her.

    @HeatherShane:  And I've said that my parents won't listen.  They demand that I use her, end of story. 

     
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    HeatherShane    October 29, 2011  

    Good Luck :)

     
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    BostonBaby    January 2012   MA

    You know I'm right there with you on the non-beachy, more activity-focused trip. I absolutely understand how difficult this agent is making things for you, and I'm so sorry you have to deal with one more complication in planning the trip.

    May I suggest booking only the necessities -- hotel, air/transportation, etc. -- with this agent and doing the rest on your own? There's no reason you would be required to book, say, a zipline with her. Once the hotel is booked you can use their concierge, or even call and book it yourself. Ditto with restaurants, spas, scenic flights, or anything that allows non-agency bookings (which should be most companies). 

    Your TA isn't your choice, but it's her job to do things right. Have you tried speaking with her superior about the issues? Your parents don't have to know you went over her head.

    I do have to agree with a few PPs about TripAdvisor: I'm a regular user and contributor, but even my reviews are a tad biased due to my own experiences and preferences. I consider the negative reviews as forewarned-is-forearmed knowledge and try to avoid common issues (i.e. bad dining room comments = try them for a cheap lunch but look elsewhere for dinner). 

    Keep us posted, and good luck!

     
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    linguo42    February 27, 2011   Vancouver, B.C.

    Quite honestly, I would tell your parents you appreciate the thought, but as you cannot book the honeymoon you and your FI want through this travel agent, you will have to decline their gift and go on a honeymoon once you and your FI have saved up enough to fund it yourselves.

    Best case scenario: they realize how miserable this whole thing is making you and relent on their choice of travel agent.

    Worst case scenario: you and your FI have the honeymoon you want, albeit postponed a little, on your terms but also on your dime, but you'll still be married and enjoying newlywed life in the meantime.

    IMO a vacation is not a vacation if it causes more stress than it relieves.

     
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    mckernae    August 1, 2012  

    It's unfortunate that your parents gave you this gift with pretty big strings attached, but such is life. It's still a pretty incredible gift and you will have an AWESOME vacation.

    I know this was just a vent so I'm not going to try and suggest what actions to take (it sounds like you've been over them all and are just looking for an outlet). I hope that you're able to get over your frustration and start getting excited about this *amazing* free vacation with your husband! Is it possible that your other wedding stress is feeding into your frustration over the honeymoon? You say you want adventure--what better adventure than spending a couple of nights at a poorly reviewed hotel? Think of the stories you'll be able to tell! ;)

    Anyway, good luck with everything!

     
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    AshleyB    February 11, 2012   so cal

    I didn't go through a travel agent, I booked online through Costco Travel. It was easy breezey...

     
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    julies1949      

    @GreenEyedMoon: Don't listen to the member who says it's not possible for you to contact the hotel yourself. I have done this many times when we booked airfare and hotel as a package or charter to save money. Just let them know what date you are arriving, the name of your tour company, and mention that IT IS YOUR HONEYMOON!

     

     
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    mckernae    August 1, 2012  

    @linguo42: This is a good point. Personally, I would jump at any chance for a free vacation, but if this is truly causing you more stress than it's worth and you're not excited about the destination or the activities, maybe you should decline the gift and save up for your dream honeymoon.

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @linguo42:  My mom actually said we could just wait to use their gift, which would make things better because then we could still go to Peru.  We really want to just take a week right after the wedding, though.  FI and I do really enjoy travelling, though, so paying for more big trips in the future is definitely a priority for us.  The way that I look at it is that this way, we'll get one not-as-awesome vacation for our honeymoon, but then we'll still take an awesome one later.  I'd rather have 1.5 awesome vacations than just one.  :-P

    @mckernae:  Oh, I know the wedding stress hasn't been helping.  I've felt on edge for weeks now.  Thank you for understanding, though, and for giving the bad hotel a positive spin!

    @julies1949:  I'll give it a try.  Thank you!

     
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    mckernae    August 1, 2012  

    @GreenEyedMoon: Why don't you take a week-long "staycation" right after your wedding, and then use your parent's gift to go to Peru once the weather's better? That way you get some downtime after the wedding and are still able to put your parent's money to good use. Just a thought!

    ETA: An added advantage to that is you wouldn't have to deal with the travel agent/honeymoon planning right while you're in the midst of wedding planning. I'm sure the travel agent would be much easier to deal with while you're not under all the wedding stress as well.

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @mckernae:  Both FI and I started our jobs quite recently, so we aren't going to have enough vacation time saved up to be able to go on another vacation for another six months at least.

     
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    mckernae    August 1, 2012  

    @GreenEyedMoon: Ah, too bad!

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @mckernae:  It's okay.  We'll get to go to all the exciting places eventually, and FI is still pretty excited about this one.  I've been to Costa Rica before, but he hasn't.  He really hasn't ever been anywhere even like it before.  He's thrilled.

    That's part of the reason why I'm ranting to you ladies.  I don't want to ruin the vacation for FI, too.

     
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    ticatica    July 2012   UK

    @GreenEyedMoon:

    What about using tripadvisor to come up with say 5 hotels that you'd be happy with, e mailing them to your agent and have her price them up/check availability?You really should have what you want for your honeymoon...it's such a special holiday...you should not have to compromise this much.

    Also, I'm sure the states is the same so, can you not price this all up yourself on line and go back to the agent saying....I can book these flights and this hotel, which are my preferences, now please match the price...?

     
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    pinkandsparkly    November 12, 2011   Boston

    we're planning our Costa Rica Honeymoon too! Right now I am in communication with 2 companies: Edentia (which was HIGHLY recommended on tripadvisor) and Memorable Costa Rica.

    It's worth looking into those companies...their communication so far has been awesome! They both specialize in Costa Rica, and more specifically, honeymoons.

    Good luck! When are you going?

     
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    MyFavouriteChords    October 2, 2010  

    I'm guessing that your parents pigeon holed you into this travel agent b/c they want you to take what they deem as a "safer" trip.... I sound like something my mom would do b/c she is terrified of everything and I like to go to places like Egypt :P

    A FREE mediocre trip to costa rica (which I'm DYING TO go to btw) is still way better than not being able to afford a honeymoon.  I would just try to look at the silver lining and save for a real adventure vacation once wedding things calm down.

     
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    GreenEyedMoon    January 14, 2012   Dallas

    @ticatica:  I did that originally, and then I found out that since her company doesn't have contracts with those places, she's going to have to charge an extra agent fee on top of the original cost.  Forget that.

     

    @pinkandsparkly:  Mid-January.

     

     

    @MyFavouriteChords:  You're probably right.  My parents FREAKED OUT when I planned a trip to India on my own a couple years ago.

     
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    Entangled    September 17, 2011   Carmel, CA

    We had a somewhat similar situation... my parents helped out with our honeymoon costs, but in order to get their help, we had to go through American Express (they had been racking up rewards points for YEARS and had never redeemed them).  We ended up really loving the woman we were working with, but some of her options were limited by the packages she has access to.  The biggest issue was on Crete where she only had 3 hotels she could put us in, and they were all resort type places that weren't really what we would have chosen on our own. 

    Although we ended up with a slightly different trip than what we would have picked a la carte, I am 110% glad we ended up going the travel agent route.  Sure, we were pretty much the youngest people at our resort in Crete and felt like it was a little bit more formal and remote than we would have chosen, but having all the travel, lodging, and especially transfers planned out for us was such a stress saver.  I don't know when we would have found time to research and book everything ourselves.

    I think underneath the stress, you totally have the right mindset... that you are getting 1.5 amazing vacations.  Having gone through the travel agent experience, I think you should try to embrace letting go of the planning details.  You may not get exactly what you would have planned on your own, but this also isn't a time when you can spend as much time and get as excited about planning the details of a perfect vacation.  And you're saving money so you can go on your dream vacation later.

     
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    GreenEyedMoon    January 14, 2012   Dallas

    Just an update.  At 2:30 on Friday (3:30 her time, or only one and a half hours before she finished working for the weekend), the travel agent emailed me again.  She asked if I wanted her to book the flights that day.  Seriously?  I had only told her to book the stupid flights three times in the past 36 hours.  And, of course, since I didn't get back to her in the one and a half hours she gave me, it didn't happen on Friday.  As far as I know, it hasn't happened at all.  I'm going to be furious if the prices have gone up again.

    She also wanted to know if I was going to pay the deposit, or if she should talk to my parents (since she had spoken with them, and it sounded like they were paying).  I texted my mom, but my mom didn't respond until this weekend.  She was confused because, she said, she had already told the travel agent a few times that they were taking care of the cost, so she didn't know why the lady felt like she had to ask me.

    I expressed my frustration with this travel agent to my mom, and then she started going off on how she and my dad were really excited because they thought they had given us such a fantastic wedding present, and apparently I don't appreciate it at all, and so now they feel bad.  She made me start crying, and then she yelled at me for not choosing to be happy.  I finally got off the phone, but she called me again this morning and started lecturing me again.  I almost started crying again even though I was at work.

    I've officially gone from frustrated to kind of miserable about the situation.  I don't want to deal with any of them anymore.

     
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    atalante    May 19, 2012  

    Frown

     

    So sorry to hear that.

     
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    callirome    October 27, 2013  

    I'm so sorry, I hope you get something you and your FI will love.

     
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    mckernae    August 1, 2012  

    Do you have enough vacation time to take a three or four day weekend off for your wedding & do a trip later? I know you said your vacay time is limited (can't believe I just typed "vacay." Whatever. I stand by what I said Smile), but what if you just took a long weekend right now? It really sounds like this is giving you a bunch of unnecessary stress and also putting unnecessary strain on your relationship with your parents. 

    I hope this doesn't come across as rude, but to be honest I think you either need to cancel this vacation or to suck it up and try to put a positive spin on things. The reality of the situation is that your parents are unwilling to budge on the travel agent. Does that suck? Sure. Is it still an amazing and generous gift? Absolutely. Are you still going to have an INCREDIBLE time with your new husband? HELL YES. So I think it's time to make the best of the (pretty awesome, if not ideal) situation.

    First, I think you need to keep your vents away from your parents entirely (that's what weddingbee is for!), since it (understandably) seems to be hurting their feelings. You should patch things up with your mom by saying something like "I'm sorry if I've let the wedding stress get to me, but FI and I are incredibly excited for our trip to Costa Rica. We really appreciate your extremely generous gift and can't wait to share our adventures with you when we get back!" And then leave it at that. Seriously. Unless your travel agent flees the country or morphs into the Incredible Hulk and ransacks your home, keep all your complaints about her away from your parents' ears. They are NOT going to back off on the travel agent condition, and instead will just resent you for being ungrateful for their gift (or feel hurt that you're not enjoying their generous gift, neither of which are desireable reactions.). Accept this and start sharing positive details about your trip with them, as they fall into place. Your parents want to see you happy, and deserve some positivity for their generosity. When your plane tickets are booked, for example, it would be nice to send them a copy of your itinerary with a little note "Can't wait!! Thank you!!!" When you book a fun activity, send them a link to its description. It's time to start putting a positive spin on the situation, for your, your fiance's, and your parents' sakes. This may not be easy at first, but it will get easier and I think it will also help you enjoy the vacation much more when the time comes.

    Second, if I were you (and yet still magically had the valuable third-person perspective that I get from being outside of the situation Wink), I would try to relax as far as the travel agent is concerned. You're gonna be working with her, so why not make the best of it? It may be annoying, but there are far worse things than a travel agent who quadruple checks things before booking. I'm guessing she probably held off on purchasing the tickets because you had already confirmed and then decided not to go with the trip to Peru before (for very understandable reasons), and she can probably sense your lack of enthusiasm for this trip. It will be much easier to work with someone who you get along with than someone who you despise and who senses that she is despised by you. Let the triple-checking thing slide and don't worry if plane tickets cost a little more. Your parents will deal with that, and I'm sure they'd MUCH rather pay an extra $50 or $100 for you to be excited (rather than frustrated) with the situation. Don't worry about the money. 

    Anyway, good luck with planning the trip. Remember: This is a vacation. You will be with your new husband in Costa Rica on somebody else's dime regardless of whether or not you get frustrated and overwhelmed and stressed out about the planning. So try to let go of some of the frustration/disappointment and enjoy the fact that you have somebody else planning (and paying) for your honeymoon so you can focus on the wedding details. I think that comparing this vacation to your ideal vacation or even other vacations you've taken in the past is doing you no favors. Consider this an adventure in its own right, and try to let go of the other expectations you've accrued. I know this is much easier said than done, but the mind is a powerful thing and if you go into this with a positive attitude, the entire experience will be a much more enjoyable one (for you and your loved ones).

     

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