Post # 1
I had a HORRIBLE experience at my bridal shop! I left with a bad taste in my mouth 🙁
When I first went to buy my dress in September I had an amazing consultant who dedicated all of her time and effort solely to me. I found a beautiful dress and I was very happy with the business. It was a Casablanca and I loooooved it.
Fast forward to this past Saturday and I have an afternoon appointment. I specifically set up this appointment after a hair trial, so I could see my hair style AND my dress to shop for a veil that would work. The shop was very busy and the lady at the desk somehow managed to acknowledge 2 people that arrived after me (and were standing behind me) before me. I was already kind of annoyed at that point. How can you not notice people practically standing in a line?
After I told her I came for my first fitting and to shop for veils she came back with the dress ready to go. I said I wanted a fitting, not to take it home. She was the one who occasionally helped me, while running to the counter and back. I didn’t have a consultant specifically for me, despite the fact that I made an appointment weeks prior.
When I asked to try on the sample dress (for confirmation of the size, since mine fit differently) she sighed and said, “Uhh right now?”
Really? When else???
She came back with the dress and tried it on me. When she went to take it off, she also started unbuttoning the store-provided bustier in an effort to get in me into my own clothes and out of the door as soon as possible. She tossed me a slip to cover myself while she pretty much stripped me. It was so.. aggressive! I felt SOOOO uncomfortable!
She quickly flung the door open and left while I tried to hide my nearly naked self. I got into my own clothes and left. Before I walked out of the door she asked, “Are you okay?”
I wanted to respond “What do you think???”
I found out later the rude woman was the owner. My consultant was so incredible.. Why did I have to end up with that jerk of a woman? When I made my appointment I requested her and they told me they would let her know. Come to find out that she was double booked and didn’t even know that I had requested an appointment with her.
How am I supposed to deal with this if the woman who helped me was the owner of the shop? Ugh I just.. don’t even want to go back. I paid money to get my hair done for that day. I don’t have money to just throw at hair trials!
Post # 3
just pick up your dress and leave/have it altered somewhere else.
Post # 4
@Chrysoberyl: I’m sorry you had such a terrible experience!
Post # 5
@li612: How do you search for alterations specialist? We have two bridal shops in town. This one and a David’s Bridal. Ugh..
Post # 6
@Chrysoberyl: Call the store and ask to speak to the owner. Explain you had an experience that made you question your purchase, and were wondering if they could provide something in the way of a discount veil or alterations package because of your experience. Pretend you don’t know that the owner was the one who was SO RUDE to you.
Post # 7
@peachacid: You think that will work? She didn’t seem very concerned with how I felt tbh.
My mother is making me paranoid about complaining and saying things like, “What if they end up using your dress as a sample? You wouldn’t even know. Don’t say anything until you’re done dealing with them.”
Post # 8
@Chrysoberyl: idk mine was just a seamstress (worked out of her house) that my mom knew who had done some dresses.
Post # 9
@Chrysoberyl: I’m really sorry you’ve had such a horrible experience. You did not deserve to be treated like that – that’s just despicable! If you really do not want to go back to that store, I would echo li612’s suggestion of finding someone else to do the alterations. It doesn’t have to someone associated with a bridal shop. You can see if there are any local dressmakers or seamstresses that have experience with working on wedding dresses as well.
I also agree with peachacid about calling or writing to the owner about your experience – though you might want to do after you take your dress from the store so you don’t have to worry about them doing anything to your dress.
Post # 10
- Wedding: October 2013 - Dalhousie Castle
Pick up your dress and take it to a private seamstress that has experience with wedding dresses. It’ll be a much better price too!
Post # 11
I would take your dress home and find someone else to alter it. I’m sure you can find one online by searching for a seamstress.
Post # 12
- Wedding: June 2014 - British Columbia
I would leave a Yelp review, if I was in your position. That should hopefully be anonymous enough.
I also agree with PPs to have your dress fitted/altered elsewhere.
Post # 13
What a bitch! I wouldn’t want that horrible woman to get any more of my money if I were you. Take the dress and get it altered elsewhere.
Post # 14
@Chrysoberyl: Sometimes, the gown fits different with the sample dress because it has been tried on by many women. That being said, I would have it altered somewhere else if I were you. The woman who is going to be altering mine is lady who goes to church with of one of my bridesmaids who does it for a living out of her home. If I didn’t have her do it, I would use the one in the town my parents live in (15 minutes from my house) who did my prom dresses.
Post # 15
Yep, do yelp, also do a google review (on their “places” page – the reviews will come up when anyone googles them so it’s very prominent), and any other review sites that they show up on. That sounds like a horrible experience for you and I’m sure many others would want to avoid a place like that.
Post # 16
Aww you all are too sweet. Thank you for your kind words. I have decided to go get my dress. I just need to figure out where to store it. I really liked that the shop had free storage and they would clean it before the wedding.. but.. now I just don’t trust them. I can’t help but feel like the pretty, blonde, slim brides were treated a lot better than fat old me. But that could be my own paranoia!
I’ve left a yelp review, a google review, a weddingwire review and a knot review. I tried to leave one on here but I have to be married? Which is dumb to me. I get that I have to be married to review my DJ, but the dress I bought months before the wedding?
Ah whatever. I put a reminder on my phone to review them on here for the day after!