Hospital VENT

posted 3 years ago in Wellness
Post # 3
1190 posts
Bumble bee

@sugarcube:  Walk into the office. I used to work for a doctor’s office, and that was the only time physicians felt the pressure to ‘do it now’. (realize you might have to wait awhile.)You could also ask to speak to the office manager. That usually puts heat under their rearends.

Edit: For now, since you’re upset at work- call and calmly explain the situation to the receptionist, and play the card of- ‘you wouldn’t like this if you were in my shoes.’ Ask to speak to the manager ASAP. That way you’ll feel like you’re being paid attention to.


Post # 4
1690 posts
Bumble bee
  • Wedding: June 2013

Can you go into the office? If you’re standing right there, it’s a lot harder to ignore you. 

Sorry you’re having trouble 🙁

Post # 5
76 posts
Worker bee
  • Wedding: April 2015

I am a nurse who coordinates medical care for disabled people and I feel your pain. We live in a world of 15 minute doctors appointments that you have to wait 3 months to get, often to address potenially life threatening concerns! Anyhow I’m sorry. The best thing to do is to call and call again and be the best advocate for yourself that you can. 

Post # 7
1589 posts
Bumble bee

My experience is that often the pharmacist will call the physician office to work out the details.  Not that it’s right in any way, but a call from the pharmacist may get returned faster than yours. 

Post # 8
9412 posts
Buzzing Beekeeper

@fascinated:  +1. My pharmacist has always coordinated that stuff, too. 

Post # 9
1190 posts
Bumble bee



Even with pharmacists calling to report the cost of the copay, it still isn’t considered ’emergent’ because the doctor may have to give a specific reason he wants the prescription- to do a prior authorization for the medication. Prior Auths are a ***king B*tch to do with insurance companies. The pharmacist can call/fax them, but it probably won’t be any faster with this avenue. Especially for a busy specialist office.

Office managers are the way to go. Usually, if the office is part of a corporation and has a CEO/President- patients would just go straight to the top and explain the situation to the CEO. Trust me, crap rolls down real fast when patients complain to the CEO.

But- to be on good graces, I suggest the office manager first. All offices have those. So if you have a problem with the receptionist/nurse that treats you badly in any office, ask to speak to the manager. 

Post # 11
304 posts
Helper bee
  • Wedding: September 2010

That is ridiculously unprofessional on his part. And if it was an emergency he could be held libel for not checking his messages. Awful!


I would see if the pharmacy can contact the doctors office to coodinate, Go into the doctors office in person (can’t ignore you if you’re there) and I would file a complaint with the hospital. A few days to wait for a script, I could understand but a week is too long. 

Also, you could see if the hospital has a “patient care advocate.” it’s their job to handle situations like this and they can be VERY helpful.


Post # 12
686 posts
Busy bee
  • Wedding: October 2013

Good chance that if your doctor is not responding to you, he’s not responding to the pharmacist either. I worked in the pharmacy for 7 long years and normally, when we couldnt get in touch with the doctor, we had the patient put pressure on them. Not fun, and everyone would be annoyed. The patient was annoyed at the doctor and the pharmacy, the pharmacist is annoyed at the doctor and the patient. And the doctor…doesnt even realize they did anything wrong because theyre just too busy for their own good!

Post # 15
3769 posts
Honey bee
  • Wedding: December 1999

I would talk with someone other than the receptionist. Usually they have a nurse taht works in the clinic, or some other patient care staff. As a last resort I would see if the pharmacist can contact their office.I used to work in a clinic (I am a nurse) and we had pharmacies call a lot. The other thing is, does the medication need prior authorization from your insurance, sometimes that can hold everything up to hear back on that end, but they should be telling you if that is the case.

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