Hotel Room Block Shady-ness

posted 3 years ago in Logistics
Post # 3
10748 posts
Sugar Beekeeper
  • Wedding: February 2014

In this case, I would just call and book them under a different name completely. Sounds like they’re being dicks about this for some reason. 

Post # 4
42135 posts
Honey Beekeeper
  • Wedding: November 1999

@teaqueen2014:  I would ask for a meeting with the General Manager of the Hotel. If the event manager isn’t able to resolve the situation, you need to meet with the person in charge.

Post # 5
50 posts
Worker bee
  • Wedding: December 2012

@teaqueen2014 I think you should talk to the GM as well. At the end of the day, its their responsibility to make sure you have a great experience. At teh very minimum, you should be given preferential treatment considerng you are having an even there. And if you don’t get to increase your room block, then consider getting another block at a hotel nearby that can provide transportation. Some hotels will provide free shuttle service if you block a certain number of rooms with them. You can google the term : Free shuttle room block and you read about how that works.


Post # 6
9859 posts
Buzzing Beekeeper
  • Wedding: May 2014

@teaqueen2014:  FH is the revenue manager for a hotel here – he approves room blocks for weddings and events.  He HATES them.  He will often decline requests for large room blocks early on because they’re almost never booked, and the rooms often get cancelled (they don’t have a policy where you have to pay for rooms not used).  He won’t put a block in place for our wedding yet because he thinks it’s too early (it’s driving me nuts).  I’m guessing that your hotel is working under the same assumptions.  Until the rooms are booked and paid, they’re not guaranteed sales and they’ve probably been burned before.  Profit margins on weddings aren’t that high and they make more money on the rooms sold at full price – that’s what they want.

It’s definitely annoying, I would call and talk to the General Manager (the catering/events managers often have no pull on these things) and I’m sure you can work something out.

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