Post # 1
One of our hotels is trying to cancel the block 40 days before the wedding for the following two reasons:
1. They say I should never have been allowed to block in January it because I’m not having the wedding there. Well, I asked and asked at the time of booking and was assured that it was ok. Apparently the girl who verified this for us has since “been let go” and the man on the phone’s manager has been “interrogating us about how valid this block is.”
2. There is another party that moved their event to a date overlapping ours (very rich university event) and they want many rooms for 2-3 weeks, and the hotel says they might lose the contract if we retain our rooms.
Excuse me?! What kind of world are we living in, where it’s ok to dishonor your word a YEAR after giving it to someone, and for the purposes of a juicier contract?
I was super polite on the phone, but I couldn’t believe what I was hearing. And no, I was NOT “sympathetic to the position he had been put in.”
If we do indeed lose our block, I will post the name of the hotel along with several other measures. How on earth would I find my guests rooms a month out, during graduation season?? And at last year’s rates??
I am beyond over wedding planning! What should I do? I’m waiting for him to call me back now. Oh, and I do have med school to do in my free time (grrrr).
Post # 3
So sorry you’re going through this. I wish I had some advice to share with you. All I can do is wish you the best of luck. I hope everything works out in your favor. Please keep us updated.
Post # 4
If you have a contract or anything in writing at all, I don’t see how they can back out of it without you being able to take legal action. I would remind the manager of that.
Post # 5
One thing to say in situations like this is “I will not hesitate to contact the better business bureau.” It tends to always get things taken care of. I would speak directly with the manager. If he continues to threaten you continue to ask for his supervisor, and then their supervisor, and so on and so forth. You just have to be persistant and not back down. Also – document everyone you talk to and when and how (phone/in person) and the information they give you.
Post # 6
This makes me mad. You can try sending an EECB (Executive E-mail Carpet Bomb). This seems to get a lot of things done. Here is a helpful link:
Post # 7
If there is a signed contract and money has been paid, you have the right to retain legal action. We handle these cases all day at work and the business will almost always without doubt lose.
Post # 8
I’m sorry this is happening 🙁 Do you have any emails or a contract or anything from the girl you made the block with? If you had ANYTHING in writting it might help. I hate that places do this when they have the opportunity to make more money. I hope that things work out for you
Post # 9
Hi all — we have confirmation of our own room, and our guests presumably have similar emails confirming their bookings, but we don’t have any contract or anything beyond that.
I will certainly contact the BBB and the board of managers should they try to turn us out (and the head of the big university event, because I bet they aren’t aware of the situation).
Thanks for all your good wishes! Gah!! I’ll let you know what happens.
Post # 10
If you are going to be a doctor this will be great practice in being assertive.
Just tell him that you understand his predicament, AND that you are sorry you are not able to give up your block.
If you want you could extend an offer that if he is able to reserve your guests comparable accomodation in a similar hotel in the area, at the same rate and is prepared to discuss some sort of compensation for their trouble, you might be willing to negotiate.
Post # 11
@julies1949: Hahaha are you in the healthcare field?
My fiance is on the phone with their manager right now. He’s not happy about it and we’re long distance so I will have to do something to reduce his workload later, but I told him I was in over my head. Delegating is an important skill, right? 🙂
Post # 12
@Miss Sequoia: ER RN so assertiveness is a necessity. But delegation is a necessary skill also.
I have done some convention planning- you just have to stand your ground-empathize with their problem but don’t ket them offload it to you.
Post # 13
Thank you so much everyone for this amazing instant support! One of the many reasons I really love you Bees.
I am happy to report that after both I and my fiance spent a few hours on the phone in our most persuasive tones of voice, the manager offered to room all my guests for me *and* upgrade us to a private suite in the event that anyone should be displaced.
Phew! Crisis averted for now.
@julies1949: You were right, it totally worked! Thank you!!
@brenna1035: Thanks, I have a feeling that it might come in handy!
Post # 14
Oh good!! I am really glad it worked out for you. Good for you for standing firm. I am not always a firm person either, so I know it’s not fun or easy. 🙂