Post # 1
I was at lunch today and got an email from our hotel wedding coordinator (with whom we have been working with for 15 months) that she is leaving the hotel a week before our wedding. They don’t have a replacement for her and they likely won’t until after our wedding. The best I was told was that someone in food and beverage at the hotel would be managing things for us. To give you some background, one of the reasons we chose this hotel is that we are having it in my hometown (my fiance and I don’t live there and have to fly in order for us to get home) and we really wanted to be with a venue that would support us and coordinate the details for us. This hotel is known for its service and thus far, my coordinator (well, my former coordinator) has been absolutely wonderful and I understand that she needs to leave the hotel for professional reasons but I don’t know what to do. She has told me that someone in food and beverage will likely be our point person but after months and months of laboring over the details and building a relationship with our coordinator–I have a hard time believing that someone who has no experience with weddings but works at the hotel will be able to take care of everything that we discussed and I am so worried that details will be overlooked.
Another thing is that I called my coordinator 2 weeks ago to find out if I needed a day of coordinator (after reading this blog I thought I did) and I was assured by her and a bride who got marrieda t the hotel that they would be taking care of everything.
So what would you do? Trust the new person? Ask the hotel to hire you a day of coordinator? Has this happened to any of you? Advice please!!!! We are so upset over this. Also I am getting married in three weeks.
Post # 3
Wouldn’t it be nice if they could keep her on for just one more week?!! I have no idea what to tell you, but good luck figuring it out!!
Post # 4
I might ask if they could provide you a professional since they don’t have someone in her position yet. What will cost them more? The $300-500 for the DOC – or – the awful review and word of mouth you will pass for really bad service if the food and beverage person doesn’t do a good job? Do you have an oppourtunity to talk to this person to make sure all your needs will be met and designs incorporated? I’m sure things will work themselves out, I was a HUGE stressball right before the wedding. Good luck!
Post # 5
could you hire her to be your doc, and get the venue to give you a concession in pricing to make up for it?
Post # 6
Is there any way that she could be you DOC and just work for you, not the hotel. Even though she is leaving, if she will be going on a good note. You may have to pay for her time since the hotel will no longer be employing her, but it may be worth it to have the person that helped you this long there that day.
Post # 7
I would write a letter to the general manager of the hotel and if nothing gets done to the corporate headquarters stating what happened. I am sure the catering manager will do a great job making sure the food and drinks go accordingly, but you do need a DOC to make sure the DJ sets up, the photographer runs on time, and all the little details that you should have had taken care of for you. I would find a DOC of your liking, and ask the hotel to reimburse you for the costs or lower your bill to compensate.
I would recommend taking this up the flag pole as much as possible. You are paying for a service in your wedding package, and if this service is not replaced exactly you deserve to be compensated. If there are any vendors you particularly liked I would ask them for any recommendations of DOCs.