Post # 1
Happy Friday Ladies! I would like some opinions from you all. And this is job related, FYI. Okay, so I am a Catering Manager for a great company. The company has a catering cell phone which I have in my possession at all times. Sales are great, etc – no complaints there. My jobs usually requires about 30-35 hours a week, Monday through Friday. No nights. No weekends. Everything is very ideal for a flexible job. With that, when I first started, over a year and a half ago, my boss has always gave me extra hours every week so that I hit 40 hours since I was answering the phone and placing orders, etc after hours. I always appreciated this, but lately our regional operator realized what he was doing and said that he could no longer do this. I never realized that this wasn’t “allowed”. Anyway, since then it has really bothered me. I leave work at 3pm, but have to call people back up until 5pm. This is 2 extra hours, five days a week. That is 10 hours there. Then, I get majority of calls after 5pm when people get off work. So I am getting calls and texts at 6, 7, 8, 9pm… And later. This takes away from my personal time. It’s the worse going out for dinner with friends or wanted to relax or taking a trip somewhere and returning with ten missed calls, seven text messages, people wondering why you haven’t called them back and so on. Then I remember…. I AM AN HOURLY EMPLOYEE. NO INSURANCE. NO BENEFITS. Why should I be taking this phone home, being expected to answer, take orders, answer emails. Etc. if I was salary, I would understand 10000%, but I am hourly. So I don’t get paid for those late nights, weekends, etc. I am getting paid for one day a week until New Years, but expected to have the phone with me at all times. Am I being crazy?! I value time with my friends and loved ones, but I feel that if I am not getting paid – why should I be expected to do all of this? Would it be out of line to sit down and speak with my boss? Opinions will be greatly appreciated!!
Post # 3
Yes I would definitely sit down and speak to your boss about this! I don’t think you’re crazy. You’re completely right! If you’re not getting paid, why should you be expected to do all that? They’re probably hoping you won’t say anything about it since you’ve continued being on call even after the regional operator said you couldn’t get paid for it.
I used to be on call several nights a week and got paid a flat amount per night. Yes, there were some nights when I didn’t get a single call and it was easy money, but other times I’d be taking multiple calls throughout the night and it would seriously ruin my whole evening. In the middle of cooking or eating dinner? Sorry, gotta go run and answer the phone. Ugh. I couldn’t even get a really good nights sleep because I’d occasionally get an emergency 1am phone call. Being on call was the worst part of my last job.
Post # 4
If you’re answering work calls, that’s working. You should definitely be getting paid for that time. Or you need to give that phone to someone else. Go talk to your boss asap. Maybe keep a detailed record of the work you do in your off time, and bring that to him.
Post # 5
- Wedding: November 2013 - St. Augustine Beach, FL
@Candice512: It’s illegal to work off the books (i.e. do work but not get paid for it.) I would send an email requesting a meeting with your boss noting the number of additional hours they have expected you to work and that you have worked but been unpaid for. Most companies will not stand for this. Maybe negotiating a part time salary and benefits package would be more beneficial for everyone.
Post # 6
I’m with the pp. How nice for your employer to have you working for free.Either negotiate a package with salary and benefits, or a proper “on-call” package.
You would get paid __ dollars per hour when on call, and then get paid an additional amount in one of two ways:
1. a flat amount per call taken
2. an hourly rate broken down into 10-15 minutes segments i.e if a call lasts less then 10 minutes you get ___ dollars extra, if it lasts 11-20 minutes you get___ etc.
Post # 7
Ladies! Thank you all so much for your opinions! I agree completely. I just spoke with my boss and laid everything on the table. Not the response I was expecting. He says since I get a bonus off of my sales that corporate expects me to answer all calls, texts, emails, etc. even when I am not on the clock. This includes weekends, holidays, etc. He said that it was up to me if when I walk out the door not to answer my phone anymore, but that it would make my morning extremely difficult. He said the more I answer my phone the more that our sales increase and by me not answering, I am not fullfilling the job expectations. Corporate will question all complaints for me bit answering my phone. And even though I am not salary and onky hourly since I get a bonus that should make me want to answer my phone on nights and weekends. ALSO, the most they can give me next year is a 30 cent raise!! I have record company sales and have raised sales more than any other store. I do all of the training for new catering managers, I am the contact of all catering managers in four different states, and they want to give me 30 cents?! Wooow. Sorry ladies, I am a little heated at the moment. Thank you all for your opinions! I hope you all have a wonderful weekend! Cross your fingers that new opportunities come my way! 😉
Post # 8
I did forget it mention that I get a bonus in the first post*** Does this make any difference since I am hourly but get a bonus in sales?
Post # 9
Where I work (which is admittedly a cushy, unionized government position) if you’re salaried and carry a work phone and take calls outside of your regular work hours, you’re automatically entitled to overtime for those phone calls.
Post # 10
I would check with the labour board where you live, policies vary of stae/province to state/province.
I live in Ontario and I am salaried. I also am on-call except all of the managers take turns being on-call. In Ontario my company doesn’t have to pay anyone extra to be on-call since we are salaried, if we were hourly then they would.
I know how you feel it is fustrating to be on-call all of the time. I wasn’t sure by your post if you are on-call everyday or you rotate being on call with others in your position. I would speak again to your supervisor. I wasn’t clear if it is policy for you to be on-call or if your manager is trying to get you to work extra hours (for free) by telling you that you get paid bonus money for the business you bring in therefore they “suggest” you should be on-call. I would visit the labour board where you live though and explain your situation and see what they say.
Post # 11
There’s absolutely no reason you should be putting in this much time and effort without being paid. Were you a salaried employee, it would make more sense, but you aren’t getting paid when you aren’t on the clock and personally I don’t think I’d be working that hard for free.