Post # 1
I am not happy with my photographer! My engagment pics were “okay”, not great. The issue I have is my inability to contact her. About a month after my e-pics I sent her an email asking when the pics would be ready(I needed to do my STD’s). No response, I re-emailed 5 days later and still no response. I called her 3 days later and left a voicemail and it took her 2-3 days to text me back and then called later that day. She claimed to be having website issue. We talked before Thanksgiving and she said she would mail out the disc with the pics. Here it is, almost a month after Thanksgiving and no disc. I called roughly two weeks and received no response back. I have emailed, texted and had my FI call within these two weeks… no call back.
What can I do? She has my 50% deposit and we signed a contract. How can I get out of this mess?
Post # 3
Does it say in your contract when your suppose to receive the pictures? My friend was able to get out a contract because the photog was super late getting the pictures to her. she was experiencing the same thing as you, no contact and wanted out and just find something to use in the contract.
Post # 4
I’m not real happy w/ my photographer either. She told us it would be 2 weeks to get our e-pics back… it ended up being 8. Then, we only got 40 or so back, and most of them were color & black and white so really only about 20 pics…. so I emailed her and she said she would look thru the photos again and send us ones I remembered taking but never got pics of. That was right after Thanksgiving and haven’t heard one peep out of her. We signed a contract for our wedding and gave her $100 down, so I doubt we’ll be able to get out of it either but I am not impressed…. I hope you can get out of yours!
Post # 5
There aren’t any time limitations or restrictions on the contract but there is a failure to perform clause that has some pretty vague wording. I’m hoping we can use that. I just have to find her/get in contact with her first! I wish there was a professionalism clause.
Post # 6
@MsGreenTrees: Just call her, tell her you want your deposit back (do a chargeback if its on CC) and that she broke the contract due to a failure to perform. Vague wording can work in your favor.
Post # 7
Oh dear a 50% deposit is a lot to lose. Like the pp I’d check the contract to see if there’s something in there about time to get pictures. You might be able to use that to negotiate some return of your deposit. It sucks when your vendors aren’t responsive but it’s better to find out sooner rather than later.
Post # 8
From what i understand, and i might be wrong. A lot of photographers will put it in their contract (i know i did , i am a starting photographer) that the 50% deposit is to reserve the date and make sure no one else books that date with them and if you want to fire the photographer you will most likely not get the deposit back. I hope it was not a lot of money… As for your Engagement pictures, it’s also something that you should discuss with the photogrpaher. My wedding photographer said that i can have the CD with images when i get my wedding picutres back, he wanted me to buy the prints from him before the wedding (which i did not quite like, but was fine with). If your phorographer said she would give you picutres in 4 weeks and did not – that is just not good business ethics, photographers like that give me (a starting photographer) a bad reputation. I would fire her, find someone else. Don’t worry about the money/deposit.
Post # 9
I’m in a similar situation. I’m not happy with my e-pics and am about to book someone else for our photos. We are planning on calling after we book the new photographer to cancel, and we are more than willing to lose our deposit, but it’s only $200.
Post # 10
@PrincessBrideSuzy – that is a good idea. Look around, do a session with the new photographer and then see.
Post # 11
Wow, so many people unhappy. Curious, are you all using well known professionals or part timers more on the inexpensive side?
Typically what happens with newbies is they try to offer their services cheap so they have to work on volume and then can’t keep up. A lot of professional photographers have issues with all these newbies undercutting them and stealing business, but in the end they only hurt themself.
Post # 12
Step 1-read the fine print of the contract
Vague wording is good for you- but be polite and professional. You’ll get much better results if you keep your cool and handle it professionally.
Post # 13
send a polite email. call to follow up, but you want to be sure you have it in writing, so if anything is said in the call, like “yeah i’ll give you x dollars back,” send another email stating exactly what was said.
stay polite – they have your money, so there’s no use pissing them off. say that you don’t think you’re a good fit for each other.
Post # 14
@princessbridesuzy – Do NOT sign a new contract until you are out of your old one. A contract is a legal agreement & unless the photographer did something to break the contract, you are legally bounded to that. So if your 1st photog won’t break the contract, & you already have a 2nd one, you can get into a legal issue.
I would be seriously concerned too. Does she have a studio? I would meet with her in person. Tell her you are very concerened about the lack of communication from her. This could be a preview about how your wedding pics would go with her. Don’t be rude, but let her know you are unhappy with her communication and what can be done to resolve it. You never know, if she is a pro & was injured or had a family emergency or something, you can probably work it out. If she was ignoring you, I’d get a new photog & you should get 100% of your deposit back if she broke her contract.
Post # 15
@USER876: I think you’re seeing more negative posts because what questions can brides have about a positive experience? If you look on the “recap” board there are TONS of happy brides.