(Closed) How do I handle this vendor?

posted 9 years ago in Money
Post # 3
Member
98 posts
Worker bee

Hmm … that’s tough. It sounds like maybe she’s having personal issues or something. If she came so highly recommended and your first meeting was sucessful, and then she just flaked out … I dunno it seems like there might be something going on in her personal life. I would get her on the phone (e-mail is just too passive for a conversation like this, in my opinion) and ask her if things are going ok. Explain that her service lately hasn’t been what you thought it would be, with her missing the meeting and not returning calls/e-mails. Explain you are just concerned that she might be too busy to give you the time you need. I think just explaining you are concerned will hopefully whip her back into shape. But, I think you should be ready for her to react unhappily. Will you consider replacing her if she doesn’t answer you the way she will? I think you should have a plan for either ready before you go in for the talk. Good luck!

Post # 4
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

This really just pisses me off. I don’t understand what is wrong with the event designers etc. I always answer my emails, no matter what.  I am really sorry that you are going through this.  Have you tried to call her?  This has been a very busy weekend for weddings etc. I would give her the benefit of the doubt and assume that she has a very involved wedding, but it really takes no time to say “I apologize for not getting back with you sooner, I will contact you next week”… I’m so sorry that you’re going through this.  Has she gotten paid?

eta I would give her one more day, if she isn’t completely accommodating tomorrow I would ask her if she no longer intends to be there at your event.

Post # 7
Member
10218 posts
Sugar Beekeeper
  • Wedding: November 2010

@sminerva21: if you can’t get in touch with her this week, I would definitely let her know that due to her lack of contact you will begin looking for another planner.  There are a large number of us that will travel nationwide, so no worries on easily finding another planner. I also believe there are a number of planners on here from Chicago.  What does your contract say about communication? Does it give you a way out if they aren’t easily accessible or not answering your communications etc?  What about the fee schedule?  Perhaps you can tell her you aren’t comfortable paying her according to the fee schedule until she makes herself more available for you.

Post # 8
Member
241 posts
Helper bee
  • Wedding: August 2010

Does she work for herself? If not maybe you should talk to her boss and switch planners. It doesn’t seem like she has done too much for you at this point. Have you thought about attempting to get a refund, and just take on the responsibility. At six weeks to go I am sure you have already started to do part of her job yourself. Good Luck!

 

 

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