Post # 1
I feel bad about this…
I contacted a hair and make-up vendor last June that my mom’s friend had recommended. Everything seemed really great.
Then I asked them to do my make-up for my engagement pictures last August. I wasn’t thrilled with it, but it wasn’t really their fault (my mom kept insisting on it the way it was, this is something I need to talk out with her before my wedding so I can get what I want without her confusing the makeup person) and the woman who did it wouldn’t be the one doing the wedding make up. However, they took “before” and “after” pictures to post on facebook, which I thought was fine, until I saw how awful they made the before picture look. I asked them to take it down, which they did, and it was really awkward.
Lately I have been trying to schedule my trial with them, and they have been really rude about it. The way they write their emails makes it sound like it’s an imposition to do my trial. On top of that, I started looking at their pictures more closely and I’m realizing that I don’t really want what they do.
I feel bad, like I strung them along all this time, although I don’t have a contract and there’s still six months to go before our wedding. How can I politely decline their services now?
Post # 3
I would just say something like:
I’ve decided to go with another vendor. I will keep you in mind for any future make-up needs. Best wishes!
I think they are probably used to it so I would just be polite and leave it at that.
Post # 4
- Wedding: February 2015 - Powel Crosley Estate, Sarasota, FL
@nawella: Yep, I’m with the pp. Don’t make a big deal out of it – just thank them for their time, and explain that you’ve decided to go with another salon. 🙂
Post # 5
“I really appreciate the help and services you have offered so far, but I have decided to go with a different vendor for the rest of my hair/makeup needs.”
As long as you keep it polite and professional, they will handle it professionally.
Post # 6
Thanks bees! This really helps! I wasn’t sure if a short polite message would work, but it sounds like it will!
Post # 7
- Wedding: June 2010 - parent's backyard
I agree with what @chipsnsalsa: said. you shouldn’t even let yourself feel bad. they were the unprofessional ones:
1. they should not have posted those photos on facebook w/o you signing a model release form. (or at the very least asking you verbally.)
2. their emails should come across as polite, not put-out, even if you had an awkward moment with them. you are the customer.