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I would call the day after they said it would ship to confirm shipment. They have given you every reason to be suspicious. Good luck!
They should be able to give you some type of confirmation. I would be calling asap. I would ask for proof that the order was placed (date/time etc) and confirmation of when the dress shipped/ships with a tracking number.
I think you should call them. It won't hurt anything. I hope everything works out for you!
Oh, duh! I can call and ask them if it shipped, not just if it arrived! I didn't even think of that. Thanks bees. They're closed on Mondays, but I'll call first thing on Tuesday and let you know what they say this time :-/
(I can hear it now: "Well we had your dress, but flying unicorns carried it away and now we'll have to reorder. You believe us, right?")
I would definetly call, especially if you're having suspicions about they way they run their business. It sounds like they told you that they would order it, but decided to order a little later. It is known that some stores do actually do this. If they can't give you a tracking/ confirmation number I would start thinking of plan b. I had something similar to this and it turned out that I will most likely not get the dress. So I'm getting a refund and took my business else where. Good luck!! I hop eit works out for you better than it worked for me!!!
@vfoster- I'm also having second thoughts about the dress, so if they offered me a refund, I probably wouldn't be too broken up about it ;) Either way, I need to know though.
I'll calling later today since they were closed yesterday, but I also don't want to call them as soon as they walk in the door. I'll be back with an update for you all in a few hours. Wish me luck!
Update:
Well I called and they said it shipped, but they didn't have a tracking number. They said it would be here by the end of next week (the 14th) at the latest. All that is fine, and I'll go with it for now, but you can bet if it isn't here by the 14th, I'll be marching myself down there on the 15th and demanding an honest answer. I'll also start looking for a replacement dress that week, and tell this shop that. So if it is here by the 14th, fine, I'll move on and forget the whole thing. But if it isn't in by then, I am through with them. We'll see what happens.
Its so strange. This shop has never had a bad review, came highly recommended by a friend, and told me they have never lost a dress. But I guess there's a first time for everything. Even if it isn't lost- who ever heard of a dress taking 9 1/2 months to arrive!?
Update #2: The dress is in!!! Now that it's in, I think I was crazy to ever worry. They were totally nice and upfront with me. It looks like it was a problem with the manufacturer, not the shop, and after they explained the whole thing to me I 100% believe them. So the dress is in, it's beautiful, only needs minimal alterations (taken in an inch hear and there) and all of my dress doubt is out the window. Now that I've seen it again in person, and had it on in the right size, I've fallen back in love with it :) No pics unfortunately...
So, it's a happy ending!
So glad to hear everything worked out for the best!! :)
I had a very similar situation happen with my bridal shop and it also turned out for the best. Turns out with so many brides placing orders about 1 year out from their weddings sometimes the shop will push an order back without telling the bride or explaining it in a clear easy to understand way. I think they are vague on purpose in order to avoid confrontation.
My only regret as far as the dress purchase was that I didn't lie about my wedding date. I thought about it then decided to be honest and I got kicked in the end. My dress for my June 12th wedding JUST ARRIVED YESTERDAY. I mean, that's less than 6 weeks out. Forget time for alterations, I want to see if I still like it in my actual size!! I was having nightmares every night for the last month and calling the shop every day and they couldn't help me. I placed my order on August 8th!!!
Oh my gosh Moderndaisy, that's crazy!!! What my shop told me was that even though they put the order in, the manufacturer had delayed in starting production. If your shop delayed in putting the order in, that's a really risky gamble! What if the style had been discontinued? Have you tried it on yet? I hope your first fitting goes as well as mine did!
I had a similar problem...the shop kept telling me excuses and kept pushing off the arrival of my dress. so I contacted the Manufacturer (the dress designer) and I talked to them directly. Although they did not expose details, they did follow up on my dress.
In anything you do, just be firm! YOu ahve the right!
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Oh the drama. I've had some trouble with my dress shop. I ordered in early August 2009 and they told me it would be in this January. They never called me, so I called them during the first week of February. They tell me that the dress isn't in and won't be in until April/May. This makes no sense at all to me because:
1. They initially told me January, and I find it hard to believe they underestimated by 4-5 months.
2. The designer's website says that their dresses ship in 12-16 weeks, not 40+ like the shop is trying to tell me.
3. The new date they told me was exactly 14 weeks after I called in Feburary. Suspicious much?
I talked with them several times in February, but all I had were suspicions that they forgot to order the dress, but no proof. Plus, I didn't really need it until May anyway, so I was irritated because I thought I was lied to, but I figured as long as it gets here in the end then there wasn't a huge problem. They gave me an actual date this time: on April 27th it was supposed to ship, and would arrive at their shop about a week or two after that.
So obviously now that the date is getting close I'm a little nervous about the whole thing. If they mess up again, it's getting really close to the wedding date to try to find a new solution...
So anyway, I was planning on calling on Wednesday, one week and one day after they said it would ship. Is this too soon? I don't want to seem unreasonable by calling too soon- I mean, I need to keep a good working relationship with these people, you know? But I also don't really trust them...