Post # 1
- Wedding: September 2014 - Banff, Alberta
I sent an email really early in the wedding planning process asking about a cake. She responded once. I sent another two weeks ago asking about cake tastings. No response. I just left a message. How long would you give a vendor before going with someone else? There really is only two or three choices for wedding cakes in my area.
Post # 3
I only give vendors 24 hours- if they don’t get back to me, then I assume they aren’t interested in working with me!
However- I’m EXTREMELY impatient (haha)
Post # 4
2 days… if they can’t respond in 2 business days, move on. Imagine if you book them and down the road something important comes up and they wait 5 days to get back to you.. F that. Every business can easily check email/phone messages.. there’s no reason to not respond quickly.
Post # 5
@Pixienickie: I allow up to 2 days after initial contact by phone. Emails get lost and some businesses just don’t do much via email. I’ve contacted all my vendors by phone to start with. Once they’re under contract, I communicate via email so it’s all in writing.
Post # 6
- Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall
I usually picked my vendors because they were my total favorite out of all my options, so I’d be willing to give them up to a week to respond to initial contact (though I’d be raising my eyebrow after 3-4 days).
Luckily I don’t think any of mine took longer than a day or two so I didn’t have to make any tough decisions.
Post # 7
@Pixienickie: I think it really depends on what time of year you’re inquiring – or when.
For example, if you’re sending me an email on a Saturday in September – which is the height of my busy wedding season – yeah, it could likely be 2 days before I get back to you. I think brides sometimes forget that wedding vendors operate on a different calender. Our “working” days are often on weekends, so when I take a Monday off, it’s not unusual because I was working Saturday.They’ll email on a Sunday night, and when they don’t hear back until Tuesday they’re impatient and annoyed.
Also, sometimes a bride will inquire with me (I”m a photographer) and ask A LOT of questions in the inital email. I want to make sure that I”m answering all of her questions, and doing a little research into her wedding and what she’s told me.
In general, I like to respond within 1-2 days. However, there are times when (depending on the season, weddings, and travel) that it could take 3 days.
Based on your question about the cake – yes, after two weeks you should have heard something.
However, here’s a way to relate it. Say a bride emails me and I respond ASAP. Then it’s crickets. Not a single “thanks for the info, I’ll be in touch”, just crickets. Then all of a sudden 3 months later she emails with more questions, it can be a bit annoying. I will ALWAYS try to reply in my standard 1-2 days, but it’s not without (in my head) thinking “hey, I replied to you promptly before and you couldn’t be bothered to even acknowledge that”. I would NEVER ever tell that to a bride – but as a vendor it can definitely be frustraiting when a bride expects you to be available 24/7 yet then doesn’t get back to you in a timely fashion. NOT saying that you are, just giving you the flip side of things.
It also could be that after some time passed with no response from you, your email got flagged as “unintereted” in their services. Your additional emails may be going to a sperate folder. If it’s a vendor who you are really intrested in, just call.
Post # 8
I gave mine a week for e-mails!
Post # 9
About a week, not including holidays or weekends. If I REALLY loved the vendor, I might allow two weeks. Any longer than that and I’m already researching someone else.
Post # 10
48 hours to respond to the initial e-mail, about a week to reply to any subsequent e-mail.
Post # 11
- Wedding: September 2014 - Banff, Alberta
@starfish0116: I am a photographer as well. I work Friday-Sunday constantly, I emailed mid-week.
Turns out she just went through some surgery and is on bed rest. Now I feel bad for giving her a slightly hard time for taking two weeks to respond.
Post # 12
@Pixienickie: I gave mine a week for e-mails, a few days for phone calls (and I strongly advise calling).
The reason I tend to give a bit more time with e-mail is because not everyone, even those with a business check it every day. Our DJs actually had regular day jobs, so they didn’t do much with the DJ business during the week, including checking e-mails. I am glad I was patient and could wait a week for the response because they were worth it.
Post # 13
@Pixienickie: I try to be really good about setting up my “out of office” responder if I’m going to be unavailable more than 3 days at a time, or travelling. Unfortunately, I’m human, and as you know when you’re travelling to shoot or just plain busy there are definitely times I’ve forgotten the auto responder. Glad it all worked out.