How long do you wait to hear back from a vendor?

posted 3 years ago in Money
Post # 3
3978 posts
Honey bee
  • Wedding: September 2014

@loveinthelibrary:  I would follow up after a week, for sure! Sometimes it falls through the cracks. The woman doing my alterations, I had sent an email, heard no response, so I wrote back after a week saying, hey, you may be out of town, or sick (i hope not!) or maybe my email got lost, so here it is forwarded from last week. And she got back to me and was SO happy I resent it because for some reason she didn’t receive it and felt terrible!

Post # 4
294 posts
Helper bee
  • Wedding: April 2015


Follow back! I would try a different form of communication like maybe phone? But I would wait until Monday because they may have a wedding going on tomorrow 🙂

Post # 6
73 posts
Worker bee
  • Wedding: June 2014

A tasting 6 months out should be on their radar.  Food is the most expensive part and it needs to be settled early. Follow up for sure, you’re right to feel uneasy.  I feel you on this one.  When it comes to vendor response, I have no patience.  I have to rent a dance floor for my venue.  I found 2 companies that I was interested in.  One was about $200 cheaper but didn’t respond.  After 3 days, I booked the more exoensive one.  If you can’t be bothered to respond to potential customers quickly, I’ll take my business elsewhere and glady pay a bit more. 

Post # 7
1425 posts
Bumble bee

We ended up dropping our venue because it took them over a month to get back to us, despite multiple e-mails and voicemails. I would definitely follow up.

Post # 8
9859 posts
Buzzing Beekeeper
  • Wedding: May 2014

@loveinthelibrary:  I just had the same issue with my caterer trying to set up a meeting to go see rentals.

I sent him an email, heard nothing for a week, sent a follow up, waited another 4 days and I called him today.  Heard back in a couple hours.

Post # 9
679 posts
Busy bee
  • Wedding: August 2014

@Miss Wellies:  Aaah I feel your pain- I was sometimes tempted to cut our venue loose because they would just never respond to anything. I got so frustrated with repeated, unanswered attemps to contact the catering manager at our venue (a restaurant) that I had my FI step in and contact the owner. All this just to get a contract from them… We stuck with it just because we REALLY wanted that venue and they happen to serve amazing food. 

So yes, keep following up, and be persistent. I was always worried about being a bother to them, but I got over that pretty quick since in the end, it’s their job!

Post # 10
1425 posts
Bumble bee

@kestane:  Although we really liked the venue, it just wasn’t worth the hassle. Now we’re planning a private ceremony in our own backyard; the management is much more reasonable. 😉

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