How long is reasonable for new vendors to respond before giving them the boot?

posted 3 years ago in Money
Post # 3
welliesMember
1425 posts
Bumble bee

Researching vendors, I chose people who responded within 48 hours. If the florist hasn’t gotten back to you after two e-mails and a phone call, I wouldn’t book her.

We had to change our venue because the vendor never e-mailed a contract. I e-mailed and called repeatedly without hearing from them. At least a month went by before an assistant e-mailed me, saying how happy she was to work with us. I replied that we were no longer using the venue, given the horrible customer service.

Post # 4
Member
3394 posts
Sugar bee
  • Wedding: May 2014

It might just be the holidays – I mean, it’s still not good business practice (I’ve had vendors respond speedily even over Christmas and New Years) but a little more understandable. I would give her until mid-January to get back to you.

 

My other gripe is when vendors are super enthusiastic and response at the beginning, when they’re trying to get your business, and then once you’ve entered into a contract or agreed to engage their services – they slack off. My paper vendor totally falls into that category, she was so super-keen to set up an international phone call, we spoke for over an hour about themes and colours and inspirations – and since then, I’ve literally received one email from her (and that was when I complained about delays in the design process). Every other communication has been from her assistant, or one of the team of designers she employs. 

So I guess my point is that even if they’re initially responsive, that doesn’t mean the entire experience will be that way…a bit disappointing, but as long as they come through on the day I guess.

Post # 5
Member
767 posts
Busy bee
  • Wedding: June 2015

@hm_bride:  do some research on the BBB too!! I agree with Miss Wellies too. Sometimes you have to put your foot down. 

Post # 6
Member
454 posts
Helper bee

i JUST asked this question about rings!! lol like how long do I have to wait before you try to take my money!! you should be knocking at my door, not me knocking at yours!

it’s super frustrating!!!

Post # 9
Member
620 posts
Busy bee
  • Wedding: August 2014

@hm_bride:  we had to ditch our DJ who took two months to respond – didn’t answer 2 emails, didn’t answer phone call. Had an excuse when we finally got through to him but I didn’t want to think about dealing with him closer to the wedding! Two emails and a phone call and I wouldn’t bother – it might not be worth the stress. It’s amazing to me how many horrible business people are in the wedding industry

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