how long is too long to wait?

posted 3 years ago in Photos/Videos
  • poll: what should i do?
    call/text/email once a day until everything is done and handed over : (8 votes)
    33 %
    follow ups once a week are enough of a push : (13 votes)
    54 %
    don't bother him - quality work takes time and you don't want to risk pissing him off : (1 votes)
    4 %
    other : (2 votes)
    8 %
  • Post # 3
    8680 posts
    Bumble Beekeeper
    • Wedding: October 2014

    2012? or 2013? Because like.. 2012.. I would assume at this point you aren’t getting them..

    Post # 4
    2394 posts
    Buzzing bee


    2012?! I would be contacting the Better Business Bureau as well as a lawyer, or if a lawyer is out of your budget right now, going to small claims court! Holy cow!


    Post # 5
    7630 posts
    Bumble Beekeeper
    • Wedding: January 2013

    Yikes! What’s going on there? Is the photographer still communicating with you about everything?

    At this point where it’s 1 year + out I would probably take him to small claims court or file a BBB claim.

    Post # 7
    8680 posts
    Bumble Beekeeper
    • Wedding: October 2014

    @Cyri:  Well, over a year is MORE than enough time for him to fuful his end of the deal. Honestly, it shouldn’t have taken more than 6 months, and that’s being very generous! He his obviously stalling you. I would probably give him a deadline by the end of Feb or something, and go from there.

    Post # 9
    1822 posts
    Buzzing bee
    • Wedding: May 2013 - Pavilion overlooking golf course scenery, reception at banquet hall

    Does he have a studio you can visit in person? I would request a face-to-face meeting to learn exactly what’s going on. Then drop a bomb like “I don’t want to leave negative reviews on wedding websites, or even possibly pursue legal action, but I just don’t feel like I’ve been given many options now that a year and X months have gone by. I just need more communication to know what’s going on and how to proceed”

    Worst case scenario, could you ask for the rest of your money back, and hire another photog to put together an album and wall hangings with his signing off of it? Maybe giving him an option to back out of his obligations because he’s so damn busy would be preferable to him. It’ll probably be pulling teeth to get the money back from him though.

    Post # 10
    29 posts
    • Wedding: May 2015

    Whoa.  2012?!  I think quality of the output is not even the issue at this point; I would assume some neglect or major screw up on the photog’s part.

    Post # 11
    631 posts
    Busy bee
    • Wedding: August 2014

    @Cyri:  Can you explain your photographer’s album design process? This may not be the case for you, but I’ve waited 4-6 months for couples to choose their favorite images to include in their albums, and by that time I am already eyeballs-deep in work for other clients and have to put that album on the backburner because it’s not fair to delay everyone else’s images just because one couple waited so long to get on the ball. Again, that may not be the case here but it is a common reason that albums get delayed for years after the wedding.

    My recommendation is to send a certified letter that the photographer has to sign for stating the timeline you would like to see and what you will do if that timeline is not met (i.e. go to court). This does not mean I’m telling you to go to court because it would likely be a huge waste of your time and money. Be as generous as you can in the timeline to give him the opportunity to make it right. I might also mention in the letter that you intend to write reviews on _____ number of sites about your experience if he does not deliver by the timeline. That gives him incentive on two fronts (court and negative reviews) to make it right, and if he is really delayed or has something personal going on in his life that is causing this delay he will be appreciative that he has the chance to make it right vs. being pissed and saying screw it and delivering a sub-par product. 

    Post # 12
    7196 posts
    Busy Beekeeper
    • Wedding: February 2013

    Whoa 2012?! I thought I waited a long time (6 months) for my wedding pictures that were taken for free by a family friend.

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