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It took our photographer about 3 and a half weeks to get ours done. We got 200 photos, fully edited to magazine quality, on DVD with full rights to print ourselves.
It took like a couple days to get the proofs and once we stated which ones we wanted we were sent them right away... maybe a week total from the shoot date?
Thanks guys. I knew that it was taking too long. I was trying to be "nice"...and it was ME who contacted them. The response from his (wife) assistant was she thought he contacted me and he thought she contacted me. I'm so frustrated with this company. I am down right depressed. Yeah but guess what? (You guessed it!) I'm locked in a contact! sigh
@Nevahsatisfied: re: contract
If you break the contract, you should only lose whatever deposit you've already paid. Since they are being difficult and photography is so so so so important, I would suggest that you consider if you can afford it that you forfeit your deposit if the e-pics are not just perfect and find someone else. One of my good friends got married in October and by August she realized that she really did not like her photographer. She lost over $1000 by canceling and hiring someone else (who was also more expensive), but for her, it was worth it to not have that stress. Now that she's married and she's seen her wedding pics, she is very happy with her decision. You need to have a good relationship with that photographer. If you feel negatively towards him, it will show in your pictures, and that's not good. If you get the e-pics back and they are lovely, then maybe you can put this behind you and keep your photographer because you are confident in the quality of the work.
it took 3 weeks. we were told 10 days.. but yeah yours sounds too long, 2 months that's crazy. i would've gone crazy. i already thought 3 weeks was too long for e pics!
I saw the preview online...MONTHS ago. The pics are okay. They are actually about to expire as he has taken so long to get back to me. I mean he also previewed them on facebook and I swear he picked the worst ones. I didn't even accept the "tag" because it was embarassing. It was as if he doesn't care. I mean he even posted a TERRIBLE shot of me on facebook and you can see up my skirt...and my underwear! I had to message him to take it down. His response "oops"...and he took it down. OH not to mention my e-pics were a re-shoot as he subbed out my photogs to someone else and he didn't relay to her what I wanted. So the picture shoot was NOTHING like what I said I wanted. I said I wanted an urban/sexy shoot...and we got a "park" stand in front of trees shoot. Mind you he DID reshoot it...but I'm just saying this is just one of many...OMGs with this photographer. I'm so upset...and I feel stuck as per the contract...and not to mention my wedding is in less than 3 months. I just don't know what I should do! Ok, thanks for letting me vent. SIGH. I don't know.......
GET OUT NOW. Cancel that contract. Find someone new first, though, just in case.
Thanks Brenda..I am going to talk to my fiance about it and see what he thinks. Though he's as annoyed with them as me.
I second other's advice to cancel. We broke off a contract with our original photogs and while we did lose the deposit and had a very awkward moment when we told them we wanted out, now we are so happy with our new photographers and have no question in our mind they will capture our wedding perfectly. We are on a very tight budget and I took the lost deposit out of my savings (ouch), but in the end, totally worth the peace of mind.
I think cancelling should be your last resort. You should voice all these concerns with your photographer at the meeting and see if you get a response to your satisfaction. Of course this all assumes you like the photography and end result.
2 months isn't unheard of, and although it's crappy business practice, overpromising seems to be very common here lately, so you are not alone. Try to understand why they took so long. Also, epics tend to take lower priority to wedding pictures when studio's get busy, it's just how it works.
@USER876: I already know why it took so long...missed communication between the photographer and his assistant/wife. She told me that already. This has happened numerous times. There isn't any good reason as to why it has taken so long...just bad communication on THEIR end. I am going to the meeting to talk about how I feel...so I'm hoping I can regain some confidence in the company...though at this rate I doubt it. I am not going to hastily break the contract as I said before...I am just so stressed already and this isn't helping. I mean literally my stomach is in knots. But thanks for the advice...it's beyond appreciated...everyone!
We're doing our e-pics about 6-8 weeks before our wedding and our photographer said we would have them in time to include them in our wedding day.
It took us over a month to get my proofs back from our photographer, after being promised it would only take 2 weeks.
Definitely address all your concerns with them in your meeting! Be honest, & see if they offer to fix it or a way to resolve any mistakes like that from happening in the future. And, if you don't hear from your photog, feel free to call or email to check up on things with them!
From what you've told us (I don't know the full details)... I don't think you should already be looking into switching photographers. Yes, they had a sub photographer, but at least they had someone to fill-in. No one knows when you'll get sick or an emergency will come up... sounds like that happened, the sub photog stepped in & didn't know the full details (likely due to it being last minute). Plus, they did re-shoot it for free. While it is frustrating that the 1st time wasn't what you wanted, the 2nd time they "fixed" it for you & it sounds like you like the photos (aside from the one that showed too much).
I would ask them if they can keep the photos online longer due to them not getting back to you. I would bet they'd have no problem with it (though I can't say for sure). Also, it looks like the photos were done on time, as you said they put them up months ago... so at least they weren't late with the photos. The reason it normally takes so long to get epics back is the photog isn't done with them. They're still culling & editing the photos & get behind in their work. But it sounds like they were up to speed, its just that one simple phone call didn't happen.
I'm sorry you're so frustrated with them... I hope they are able to resolve things & work with you on this. I don't think they've done anything to warrant ending the contract, but maybe do some research on them & see how other customers rated them. Good luck at your meeting!
Update: I met with the photographer and I expressed how I felt and at first he was a little taken aback and was quite defensive. Then he came around and said that he realized we "fell" through the cracks and that he was sorry. He said they had been in the process of switching adminstration..etc. He also said (which I find ODD b/c he never said this before) that we were not scheduled to get our e-pics until we received our WEDDING pics. (Mind you we were suppose to have a meeting 2 months ago and he never called to set it up...though he originally called to say he would call back to schedule a meeting...egh) He wanted to know what we were going to do with the e-pics. Personally I think he thought we wanted the pics in order to cancel the contract or break it. However I told him (which is the truth) that I want the pics for table number luminaries (I saw on weddingbee!) and for possible newspaper announcement. I have seriously never, ever heard of not getting e-pics back for months until after the wedding is over. But he agreed to mail them out the next day on CD. He also credited our account back for the cost of an e-shoot. He also assured us our wedding would be problem free and that we'll meet again 2 weeks before my wedding to go over the wedding. I do feel much better b/c I addressed the issues and he acknowledged them. We have had way too many issues so far so I was very concerned about my wedding..but I do feel better. Side note: I just hired a wedding planner a few weeks ago...she's awesome. I WILL be bringing her to the final meeting with the photog!
Thanks ladies for the support!
I'm glad it is all working out!
I'm glad it is all working out!
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Hi all I am wondering for those who took e-pics how long did it take to hear back from your photographer and get your actual pictures (pics on a disk) back? I am just judging to see if I should be upset...as it has been 2 months and I haven't heard a thing and I am (finally) scheduled for a meeting tonight after being told we would have a meeting a month and a half ago. Anyway...thanks in advance!
BTW, our picture package includes the pictures on a disk automatically...nothing we have to do extra...though I think tonight he's going to try to sell us actual prints...or something of that nature.