- 5 years ago
- Wedding: August 2013
Hey bees. I got married yesterday 🙂 YAY!! However, i had some serious venue problems. Please read the below email I sent to the Venue Sales manager today. She is the one I worked with throughout the last year to plan my special day. Let me know how mad you would be and what would you expect from them as compensation???
One more note. We paid $450 for the room rental and equipment, $17.12 per plate, $300 per keg…. Total bil was about $3700.
I am hoping you have already been informed of the extremely inconvenient incidents at our wedding reception last night but if not I am emailing you to inform you of them. I have also included Deb in this email as she was the Front Desk Manager working during some of these times and im sure can relay to you just how upset i was. Firstly, I was informed the room would be ready at 8:00 AM that morning and it was not. We arrived at 8:00 AM to check out the room setup and drop off deserts. The head table had only 10 chairs when we needed 14, there was no desert table, and the room was absolutely filthy from the night before. There was empty kegs and beer bottles/cans and dirty trays around the bar table and food on the dance floor. The table cloths were dirty and stained and I do not believe were changed out. I did not have time to wait around for more than 20 minutes as I had stuff to prepare for. I called there at 9:00 AM and was transferred to a voicemail for a Sidney who I informed of a few of my concerns and to call me back and never received a call back. I spoke to my DJ at 3:00 PM and he said when they were there to setup at 2:00 PM the place was still absolutely filthy and the dance floor still dirty so they had to setup on a dirty dance floor. We arrived at there at 6:10 PM and there was no microphone on the head table as promised so I had to find someone to look into that. I finally got to be introduced into the room around 7:00 PM when our food was supposed to be served at 6:30 PM. My bridal party all had to wait in the lobby for nearly an hour just waiting to be introduced to our guests. During the waiting period, i was informed my guests got to hear everything the wedding in the next room over said including asking them all to sit down at 5:30 to start serving the food. Ultimately, the only reason we did get a microphone was because my minister went next door and asked the other party if we could use theirs and then they had to hear everything we said through the system. When we finally did get served our food, it was cold as it had obviously been sitting out or under a warmer. When I went to setup my laptop to do the slide show the sound didnt come through the speakers as you said it would. I had no time to get an employee or anyone to help as we were already running an hour late because of broken promises. The ONLY person there that made our day any better was an employee named Bruce that we spoke to at the end of our event. He is the only one who seemed to care one bit about our inconveniences and I hope he is acknowledged in some way for that. Something needs to be done about all of this and I need to know who i need to speak to about this to have some kind of reimbursement done and i do not mean just a little bit. All of this absolutely ruined our wedding day. I am sure you can about imagine how upset I am. Please get back to me as soon as you can about this. If I do not hear anything you can plan to have a visit from me early tomorrow afternoon.