How mad would you be at the venue and what would you expect?

posted 4 years ago in Venue
Post # 3
881 posts
Busy bee
  • Wedding: March 2014

@Beasha:  That is so upsetting! I am sorry you had to experience this! I would go on EVERY review website and give them HORRIBLE reviews but only AFTER you have been compensated. If they budge on compensation I would mention about your review plan if they do not compensate! I would hope you at least get some money back. Did you look through your contract to see if there is anything in there about what their promises are? You could mention the contract said XYZ and you know they were legally obligated to comply with the contract and you have no problem taking legal action if they give you a hard time!

Post # 5
11287 posts
Sugar Beekeeper
  • Wedding: April 2012

@Beasha:  that’s too bad.  i can’t believe they were that delinquent on so many areas.  i’m glad that you had those points noted in the contract.  hopefully you can come to some agreement.

good luck and keep us posted.

Post # 6
365 posts
Helper bee

Yeah… Leave reviews, but don’t slander them. 

Ummm you should pull out the contract you signed with them when you left the deposit and review it. Next time you talk to them, format your complaints like this:

“In the contract, it states that I would receive the venue in clean, working order, and when we were given the venue, it was not clean.”

let them know how much you want to be refunded and that you would like your gratuity back at a minimum because you were given less than exemplary service.

If they give you problems, threaten bringing a lawyer or the BBB into the situation. DO NOT e mention anything about leaving reviews online.

Businesses have been suing people who leave reviews online for slander.

Post # 7
1876 posts
Buzzing bee
  • Wedding: October 2014

I’m so sorry for what you went through. However, some feedback on how to make your letter better – you need to make this more businesslike and professional,and a bit less emotional. Can you list out each issue line by line and explain how this violated an agreement? Like make a line item “Lack of microphone”, explain the issue, and them state when and how this was agreed upon (per ourconversation/email/phone call/ on the 10th). You need to drive how the fact that what happened violated your agreements and you feel they did not honor your contract.

Post # 8
2271 posts
Buzzing bee

@JrzyGurl:  “You need to drive how the fact that what happened violated your agreements and you feel they did not honor your contract.

This is the single most important thing.

They may not care that they really upset you, or cause you a major inconvenience, but they cannot deny what is stated in your contract and then wasn’t fulfilled.

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