(Closed) How perfect should your wedding album be (long)?

posted 5 years ago in Photos/Videos
Post # 3
Member
1747 posts
Bumble bee
  • Wedding: May 2012

I think the general consensus around here is that the BBB really won’t help. 

What a crappy chain of events. Their lack of thoroughness led to the mistake. Especially because you spent 4 hrs with someone who admitted to not being very skilled with the program (and who clearly couldn’t give you advice about placing photographs).

I don’t know what i would do in this situation other than swap out the pages and eat the cost if it bugged me that much. 

I would also post something cautionary on forums and review sites, like their lack of customer service.

Post # 4
Member
1001 posts
Bumble bee
  • Wedding: November 1999

I am reading this correctly…you paid for $3k for just the album?  And they don’t care that you aren’t happy with it? What a shame this photographer is behaving this way.  I would probably do what your mother said and go ahead and cut your losses and have your album re-done yourself.  Surely there is someone out there that will offer you a much better deal on your album?  I would still report to the BBB, and I would even make sure to put the word out there on wedding websites about your terrible experience with your photographer.  Bad reviews tend to make people re-think how they have been treating a customer.  Good Luck!

Post # 5
Member
1314 posts
Bumble bee
  • Wedding: May 2006

Very bad business move on the part of the photographer.  It sounds to me like they are pretty inexperienced in album design, and business.  It’s true that the BBB is pretty useless, but well written reviews on Yelp, Google, and Wedding Wire can have an impact on their business.  Had you been my client the album never would have arrived to you because we pre-inspect them before we ship them out. But if it had somehow gotten by our inspection we would have just taken care of it.  It may be a hassle and not a cheap fix, but it’s worth it in the long run to just take care of your clientele.  Your mother’s offer to buy that album for $500 for a re-worked replacement would likely have mostly covered the entire cost of any album.  The design was already essentially done.  Their behavior is perplexing.

Post # 6
Member
1659 posts
Bumble bee
  • Wedding: July 2012

I think that reviews are really your only recourse – since you approved the proofs, they really are off the hook and I’m sure your contract will state something explicit for that subject. If not, see of heres any wiggle room in the  ontract and get a lawyer to write a strongly worded letter.

I’m so sorry that you paid so much for something that didn’t turn out the way of should have at the hands of a professional, but you need to cut your losses and find someone else to make you a new album that is printed and published properly.

Post # 7
Member
1000 posts
Bumble bee
  • Wedding: September 2009

@lisaelanna:  If you say you are familiar with how things are printed and knew about bleed areas, why would you expect your photographer to point that out to you or get angry with him when he explained it to you later? I sell a lot of albums and the thick, lay-flat pages do have to be cut into. The design program I use (I’m VERY familiar with it btw) won’t allow you to just insert a white edge around all the pages to be cut off. I suppose I could do it in Photoshop, but then you risk estimating wrong or the cut amount being inconsistent and then you get a white edge left on the sides of some of the pages, which looks MUCH worse than cropping.

My clients also okay my finalized proofs, and I have delivered countless albums where no one has even noticed the area that was cut off. Let’s keep in mind you pre-approved the final version of this album as well, so you could have asked about the bleed area then. Also, composition-wise, it can be okay for the top of a head or hair to be cut off. Photos are framed that way purposefully by photographers in camera all of the time. Now if it were an EYE that was cut into, I’d say you’d have a good reason to be upset. So much goes into an album, if the images printed nicely and are of good quality and color, I would really not make such a big deal about a little cropping.

Albums can cost well over $500 to have reprinted, especially considering you added extra pages, and honestly the photographer may very well have had no way to actually fix the problem for you without re-arranging the photos, which he offered for cost, (this goes along with what I was explaining earlier with the white border). It sounds like something that was not at all the photographer’s fault and the guy has been pretty reasonable. He even went out of his way to meet with your mother to discuss it! I would not go writing a bad review and intentionally hurting his business for something so incredibly nit-picky.

Post # 8
Member
213 posts
Helper bee
  • Wedding: June 2013

Wow…all I can say is if you’re paying $3k for something, your product should not only be PERFECT, but the customer service should be absolutely over the top. I would definitely write a review and maybe call the BBB, it sounds to me like you really need to be getting every single thing you want and not have to pay a dime more!!

Post # 9
Hostess
7568 posts
Bumble Beekeeper
  • Wedding: January 2013

If the book you got was different than the proof, I would not be happy. It is his job to let you know what will be cut off. 

It can’t hurt to file a complaint with the BBB. It’s actually quite easy. I would wait until after the complaint is resolved to put up any reviews. 

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