Post # 1
I’m planning a wedding that won’t happen until Nov. 2012, but I am getting as much vendor research out of the way NOW so I am not slammed in a year or so.
About a week ago I emailed a photographer that I am totally crazy about. Love her work, it’s gorgeous, I’m freaking out, no other photographers even come close, etc etc etc… She is very expensive but I would be willing to work it into the budget if need be. So I sent a note saying I met her at so-and-so bridal show and am crazy about her work and would love to talk about packages and services, etc.
…And she hasn’t emailed me back yet.
I am very picky when it comes to “professionals.” I am always the type to call/email back within 24 hours, and I am very judgmental when someone who I potentially want to PAY to do something isn’t getting back to me in a timely fashion.
What do you guys think about vendors taking their time in getting back to you? I wonder: If someone is going to ignore me now, is that indicative of how they will treat me 48 hours before the wedding and I have an important question?
Post # 3
I have a rule that I refuse to work with any vendor who doesn’t get back to me within 72 hours. I very sadly had to give up on a rehearsal dinner venue I fell in love with because the owner is a total flake. I gave him 2 chances too many at my FI’s request and in the end, he proved what I thought from the beginning: he’s not trustworthy enough to get our business. Vendors should be super attentive when they’re trying to secure your business, it’s the “wooing” stage, for lack of a better term. If they can’t get their sh**t together enough to return an email or call within 72 hours when they’re supposedly trying to impress you, how bad are they going to be once they get your money?
Post # 4
While it’s good to be realistic about vendor expectations (ie, near-instantaneous responses are less likely) – in your case, a week is plenty of time for a photographer to get back to you! I can see it taking longer for someone like a caterer, who’s setting up a menu and pricing rental items out. For a “first contact” email with a photographer, though… should be faster.
To give her the benefit of the doubt – maybe she didn’t get your email? :/ You could try re-emailing (or calling) with that angle…
Post # 5
I give everyone a week to return calls or emails, unless it is a time sensitive issue and I made that clear in my message.
Post # 6
I definitely think a week is way to long to get back to you. I can understand if you emailed her Friday night, and she hasn’t gotten back, but a week?! Before you drop her, I would send another email. Sometimes they get lost, or something else happens. My photographer didn’t get back to me on an important issue for over a week, and I was really nervous. When I called to see what was up, it turned out that the spam filters on her email had suddenly started sending random email into her spam folder. If you don’t hear anything back from your follow-up email ASAP, like by Tuesday, then I’d forget it.
Post # 7
Well, turns out she solved my dillemma for me!
She finally emailed me back, apologizing for not doing so sooner (has been sick and out of town) – and proceeded to tell me that she is not booking weddings more than 12 months in advance and that I should go to so-and-so other photographer if I wanted to book so far in advance.
Ummm… I only asked her for information and pricing…. Made no mention that I wanted to move to book her any time soon… But whatever. I guess that solves that!