- 7 years ago
- Wedding: May 2011
Hey Bees, I have a bit of a dillema with the General Manager at the place I had my Wedding lunch at yesterday. Its so fresh in my head, and its really bothering me.
We had 15 guests total. We met at a park, did the Ceremony, took some pics, stayed behind so we can take pics alone w the Photographer, then met our guests at the Reception place for lunch.
I booked a 15 top table at this Restaurant. I told them it’ll be a nice quiet gathering w friends. In the contract it said we can stay a MINMUM of 4 hours. It was an open bar service and Buffet style lunch. My guests would arrive sporatically and we will all eat when the Groom & I arrive after taking pics near by.
The day was beautiful, but of course things were behind as are with any Wedding.
As Im arriving in the door with wedding dress train in hand, The GM greets me with a “Youre late, you better compensate my staff for waiting for you, I have a 4pm party of 250 coming so make sure youre out by then” It was 1:30 pm when he told me this.
My Groom who was talking w our Photog didnt hear this.
So I get to the table and we are sat in the back away from anyone, not cutting into anyones lunch time, which is awesome, just how I wanted it.
I also notice the Restaurant is EMPTY, just a couple of guys at the bar, and some tables here and there with people eating.
So we sit down and me and my guests have lunch. The table top of 250 he spoke of was set in a private room closed to the rest of the restaurant. My tabletop wouldnt have even been in the way of that party.
A couple of my guests told me that when they walked in, the GM told them that we had the staff waiting a long time and we better take care of them for that.
So right now I am FUMING in my head. I was so uncomfortable being there, We didnt even stay for the cake cutting and ice cream, coffee & tea service we paid for. We were literally in and out the door in 1 hour, cuz we felt so rushed out of there.
He never once came by the table to Congratulate us, or check on us if were happy w the service.
We paid the bar tab, we paid for the food, INLCUDING the 20% service tip that was in the contract. ( he also made my groom wait 30 mins to recieve the final check to sign)
I’ll admit I really felt terrible sitting there. Like if we were in their way, even though the Restaurant was slow, and empty. I wished he was more professional and addressed the issue in private with my groom and I. NOT bitch to our guests about it. They were OUR GUESTS, they have no knowledge of what was in contract of anything, they were just there to enjoy themselves.
It was very low key, its not like they were waited on us hand and foot, it was Buffet Style and my guests walked to the bar to get their own drinks.
And Im also pissed that instead of greeting me with a HELLO WELCOME, he greeted me with a nasty comment.
So here’s my question to you Bees.
Should I email him or Head Quarters and let him know how dissatisfied I was, and was made feel?
Or just squash it and never show up there again?