(Closed) How should I handle my issue with the General Mgr.?

posted 7 years ago in Reception
Post # 3
Member
2154 posts
Buzzing bee
  • Wedding: July 2011

Email headquarters, and write him a lovely review on several review-type websites. 

Post # 4
Member
533 posts
Busy bee
  • Wedding: August 2011

The very least you should do is e-mail headquarters.  Hell, I would e-mail everyone and anyone who is considered his supervisor/superior.  He provided horrible customer service and broke the contract by saying that you had to be out by a certain time (if you were guaranteed minimum 4 hours).  If he acts this way with a wedding party (no matter the size) imagine how he acts with other customers.

If I employed a person that acted that way I would want to know about it so I could address the situation before any future business was lost. You would be doing the company a favour by letting them know what is actually happening.

Side Note:  Make sure you ask the company what they plan on doing about the situation or what action they will be taking.  They are more likely to respond to you if they feel they are going to be held accountable.

Good Luck – keep us updated!!!

Post # 4
Member
14503 posts
Honey Beekeeper
  • Wedding: June 2011

That GM is a complete ars. I would follow what beluga said and either write or call the corporate headquarters or the owner. I would also ask for a refund of what you didn’t use (cake, coffee, etc..). I have worked at a lot of restaurants and have never heard of anything so rude. I would def not sit still on that one.

Post # 5
Member
1276 posts
Bumble bee
  • Wedding: August 2011

@Ugoob: Ughh I would definitely send a letter to the headquarters and include as much information as possible, including your contract. They should be made aware how you and your party were treated and the actions of their GM, who represents their company. I think that it was completely inappropriate for the GM to say those things to your guests and the company should be made aware that you are insatisfied and will be giving them negative reviews. 

Post # 6
Member
4415 posts
Honey bee
  • Wedding: December 2010

Definitely write to headquarters.  You shouldn’t have ever been treated that way.  I’m sorry that jerk put such a damper on your special day.  

Post # 7
Member
4327 posts
Honey bee
  • Wedding: January 1992

Take him to Judge Judy. She’ll put the chump in his place. Be sure to bring your guest witnesses.

Post # 8
Member
9825 posts
Buzzing Beekeeper

That is completely and totally unacceptable. I would be getting in touch with corporate and the owners, if possible. A restaurant employee simply does NOT say that to guests. Ever, period, end of story. I don’t care if there was a party bus of billionaires waiting after you, he never should have rushed you. And to bring up tipping? Inexcusable.

Post # 9
Member
921 posts
Busy bee
  • Wedding: June 2011

I would definately call or email the head office. That kind of treatment is unacceptable. 🙁

Post # 10
Member
2373 posts
Buzzing bee
  • Wedding: July 2008

I use to work in a restaurant where we did a lot of small to large private parties and groups. This behavior is completely ridiculous. Yes, it’s annoying for wait staff to have to wait- but it’s in the job description. Plus, if you had minimally booked four hours the staff should have expected to be there for 5+ hours.

 My suggestion is to call to restaurant and speak with the owner. We had a general manager do something similar and he was fired. If the owner doesn’t offer any compensation start writing reviews. Yelp, bridal websites, google, etc..

The topic ‘How should I handle my issue with the General Mgr.?’ is closed to new replies.

Find Amazing Vendors