How so you deal with pushy salespeople?

posted 3 years ago in The Lounge
Post # 3
Member
5883 posts
Bee Keeper

Smile,ignore and walk away.

Post # 4
Member
179 posts
Blushing bee

I’m a store manager so I totally hate when I walk into other stores and they push! just remember YOU are in control because its you who is spending the money. Don’t be rude by any means but don’t be afraid to say “I’m all set this is all I want thank you though”. If a customer says “wellllll……” You’re inviting them to push you because you sound undecided…. And we prey on that. I’ve also said “thanks I will let YOU know if I have any more questions” aka leave me alone!

Post # 5
Member
2018 posts
Buzzing bee

I try to be patient in these situations, as employees are often required to push certain deals (think about the clerk who asks you if you would like to buy a service package at Best Buy) a certain number of times and can face sanctions from their bosses if they do not.  I simply calmly repeat, “Thank you, but I am not interested.” 

If I consistently encounter this sort of thing at a store, I ask to speak to a manager (as the people who work on the floor of a store do not usually have the power to fix these sorts of things and they are not paid to listen to my laments) and I inform them that their policy–either specific to that location, or company-wide–is so offputting that I will be taking my business elsewhere.  In the event that an employee was genuinely rude to me I would also take that up with a manager as well. 

 

Post # 6
Member
1969 posts
Buzzing bee
  • Wedding: June 2015

I politely decline, and if I’m in a good mood and not in a hurry, I make unrelated small talk.  I find it throws them off a little, and makes them eager to get away from the crazy lady who’s talking about everything from french macarons to healthcare policy, while they are trying to work their hours and meet their sales goals! And even if it doesn’t get them eager to get away, it does normally change the conversation from the topic of me buying extra crap I didn’t budget for.  Overall, I don’t get upset with pushy sales people.  I’ve been in their positions.  Everyone has to make ends meet, and at the end of the day, they are just trying to do their jobs, so they can pay their bills too.  I haven’t really encountered any pushy sales people that were remarkably rude.  Most are the “friendly” kind of pushy. If someone was outright rude to me, then I’d speak with the manager.

Post # 7
Member
179 posts
Blushing bee

@SincerelyShe:  I totally agree with the small talk part. I once had a woman start explaining to me she was only window shopping while waiting for the pharmacy to open because she just found out she had a UTI. Yikes! I was not trying to push her!

Post # 8
Member
28 posts
Newbee

Oh my gosh I had a woman like this when I was engagement ring shopping with FI! I knew exactly what I was looking for, and she kept bringing out these rings saying “I know this isn’t what you’re looking for, but it looks so much better!” Um, no, I’m sorry, are YOU the one who’s going to be wearing the ring for the rest of your life?

Anyways, I find the best way is to say something like “Thank you for your help. I think I just need a minute to consider my options.” then walk away. 

Post # 9
Member
576 posts
Busy bee
  • Wedding: March 2012

@SincerelyShe:  “Everyone has to make ends meet, and at the end of the day, they are just trying to do their jobs, so they can pay their bills too.”


This pretty much.

If they are rude that is one thing. But as someone who has worked retail I know many are put in the position by their managers to upsell and they are coached to bring more items to try on, talk to you about how great something looks, etc. Some may even have managers looking on…and it isn’t even always commision.

Post # 10
Member
918 posts
Busy bee

@Heatherliak:  “I once had a woman start explaining to me she was only window shopping while waiting for the pharmacy to open because she just found out she had a UTI.”

Haha!  I’m definitely going to use that one next time I have a pushy salesperson hounding me!

Post # 11
Member
918 posts
Busy bee

@hismm:  “it isn’t even always commision

That’s true, I used to work in a shoe store where we had very high targets to meet in terms of sales.  I was earning an hourly wage, but if we didn’t meet our targets then we had to go to special workshops in our own time to improve our sales skills.  The pressure from management was horrendous, and I only lasted there a few months because I always went home feeling guilty about all the people who had come in to buy one pair of shoes and then left with two pairs of shoes and a couple of shoe accessories for which they probably hadn’t budgeted.  So I definitely empathise with the pushy salepeople, but I feel bad for the customers too.

Post # 12
Member
333 posts
Helper bee
  • Wedding: September 2015

I just pretend I didn’t hear them 🙂 I hate pushy sales people. 

Post # 13
Member
7216 posts
Busy Beekeeper
  • Wedding: November 1999

@Deejayelle:  How is 2 for $100 a “promotion” when you can get 1 for $50?

Just say “No thanks, I’m not interested”. In your case, you can also say you can’t afford to spend $100.

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