Post # 1
So my wedding is Septermber 3, 2011. I know it sounds far but it’s actually a year and a few months. i don’t know when it is time to look for dresses, but because i would like to lose about 30 pounds, i decided to go to see what i need to work on!
So honestly girls I had the worst experience yesterday at David’s Bridal. In my experience living in such a big city like Miami service is not exactly a strong point, but i figured that if i went to Miracle Mile i would get better service. Now correct me if i’m wrong, I’m the bride, don’t i deserve to be treated with respect?
Okay so here’s the situation, I went with my Matron of Honor yesterday after i was scheduled for an appt., when i arrive not only do they not have any knowledge of my appt., but then they preceded to be completely rude to me telling me why whould i come to look at bridesmaid dresses if i dont have my own yet, or why would i come now when they have 3 more catalogues that will be coming out, basically that i was a fool for going to “look” at dresses and that if i did want to try something on i would have to wait an hour.
i’m sorry but i dont know much about weddings and this made me livid. I was there, the dresses were horrible, the material was disgusting and basically i was so disappointed. Then I went to Alfred Angelo and was in love! They were amazing! Extremely helpful, great service! needless to say, im almost 100% sure that i will be purchasing my bridal and bridal party dresses there. i just needed to get this off my chest since i myself work in customer service.
Post # 3
I also tried looking for BM dresses before my own. I have lost a lot of weight since I got engaged, and didn’t want to get a dress too early. Then when I did get a dress, I got one to fit what I was at the time. Well that is too big now, so I’m going to spend some cash for alterations!
Anyways, I came to the conclusion that I would just wait to see the style of dress I got before I got the maids. They ordered their dresses about 5 months before, and got them in PLENTY of time to get them altered.
Sorry to hear that people were crappy with you. They must not realize that a friendly person is so much easier to work with! Customer service is HUGE in this industry!
Post # 4
Honey you are just fine! I bought my gown about a month after we got engaged and at the point, we still had 2 years! I loved my gown and still do and every time I look at it or think about wearing it down the aisle, I know it was the right one. So if you want to go ahead and buy your gown, go for it.
I’m appalled at how they treated you and I’m sorry that you went through that. That’s terrible customer service and just plain out rude. Every bride deserves the special experience and I’m glad you found that somewhere else.
Post # 5
We already purchased the MOH dress (my only attendant), and I haven’t even tried anything on yet! It was too good a deal to pass up…and today, I don’t think you have to be so “match-match” about your dress with the attendants’
Post # 6
Its possible they messed up your appointment, or are you sure you called the right office? In big cities, there might be more than 1 in that area??
Some people get wedding dresses over a year before their wedding, some wait til its closer, but as a customer & bride, they should cater to what you want. I’d write to customer service & file a complaint if you feel you were mis-treated. I’d let them know you were preparred to purchase a dress & instead went with (name of store you went with) because of the way you were treated. If I were the a store owner, I’d want to know why my potential customers went elsewhere.
My experience with David’s Bridal was very good, I’m in a smaller town & they had time for me right away & had no appointment. I found my dress there & it was very nice but then I found a different dress & had to cancel my David’s Bridal dress & they behaved very politely to me. Is there a different David’s Bridal in your area you can go to? Or it looks like you’ve already found a new store you love?