(Closed) How to deal with a terrible caterer?

posted 5 years ago in Food
Post # 3
Member
2651 posts
Sugar bee
  • Wedding: May 2016

I pretty much would just tell them ” look, either you work with me on this or I will be taking my business elce where.  It does not look good for you to make me stick to such an unprofessional catering company and it is givrng me serious concerns about the professionalism of your esrabishment, as you chose to associate your name with them.”

Post # 4
Member
1072 posts
Bumble bee
  • Wedding: July 2013

Fire them immeadiately!

Post # 5
Member
953 posts
Busy bee
  • Wedding: October 2013

Just ask one of the caterers if they’d be willing to try mexican cuisine. I don’t see why they wouldn’t, unless you live up in a mountain holler somewhere lol. But seriously, most caterers should be willing and able to come up with custom catering menus and work with you on the price. My sister works for one of the top caterers in one of the top wedding destinations in the US and she is my go-to girl for these types of questions. 

Post # 7
Member
3773 posts
Honey bee
  • Wedding: December 1999

@sablemuse:  yep!

A lot of caterers will do different things then their standard wedding menu. All you can do is ask!

ETA: Do not work with this caterer. If you are having problems beforeyou have even hired/paid for them, it will probably not go well.

Post # 8
Member
3887 posts
Honey bee
  • Wedding: September 2011

Most caterers will make you anything you want; you do not have to stick to their set menu offerings. And to be honest, Mexican is not one of the more difficult cuisines to master, so even if they don’t have a lot of Mexican offerings already, a good-quality caterer can put out a nice Mexican meal without too much of a challenge.

(When I say “Mexican cuisine is not difficult to master” I mean it in comparison to cuisines like Korean, Japanese, and Ethiopian which may call for unfamiliar ingredients and technique.)

I would ask the wedding planner to contact 2 or 3 caterers from the list (except the unresponsive ones– forget them) and arrange for a Mexican menu tasting. If you can provide 2-3 dishes that you’d like to appear at the tasting, even better. Mexican is a more diverse cuisine than many Americans realize, so you may want to ask for those carnitas by name instead of falling into the “everything is a burrito” trap.  Have your tasting and decide which caterer’s offerings taste best.

Post # 9
Member
6052 posts
Bee Keeper
  • Wedding: September 2012

I think first things first you need to talk to your venue. They’ve got this person on a preferred list and they shouldn’t be there. Let them know your catering needs, which is why this person was chosen over the others on their list, but they’re flaky and unreliable and you need to choose your own caterer. 

Post # 10
Member
1659 posts
Bumble bee
  • Wedding: July 2012

@fishbone:  Ditto this! When I used to do corporate events, I had a great caterer who was reliable, professional, and flexible – I could call her up with strange requests (breakfast burrito bar at 3am, plated dinner for 30 in a conference room featuring New Orleans style cuisine) and she wouldn’t bat an eye. Do some research on yelp and wedding wire to find out which of the caterers has the best service reviews and I bet they’d be more than happy to set up a tasting for you. Just tell them your budget up front and see what they’re willing to do – if they’re open on that date and they have a good relationship with the venue I’m sure they’d be open to helping you out.

The other vendor is probably cheap for a reason :-/

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